Operating Manager Jobs in New York (NOW HIRING)

About Genius AI

Genius AI is building technology to help local businesses run themselves. Genius AI products do the admin work that keeps practitioners from the work they love and the people they serve. From GlossGenius to Reception, its products work 24/7 on busywork like booking, marketing, client management, finances, staff and inventory management, and more.

Genius AI technology has saved businesses 106M in admin hours, earned them $2.0B in additional revenue, and facilitated more than 624M client touch points.

About the Role

The core product at Genius AI is changing from a set of tools that service businesses use, to a system that works on their behalf. Our upmarket motion is the biggest expression of that shift: we're going after multi-location businesses today and enterprise next, which more than triples our addressable market. This team is unusual in that it works across every codebase in the company, hunting for the highest-leverage opportunities to build value for larger, more complex businesses. That spans team management (payroll, shift management), payments (memberships and loyalty), scheduling (advanced booking logic, kiosks), marketing, data transfer that lets businesses port their history over from another system, and the ongoing fundamentals of our multi-location product.

You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

What You'll Do

• Own feature areas within the Upmarket squad's roadmap and take them from problem definition to launch
• Work across codebases and alongside other product teams to find the highest-value opportunities for multi-location and enterprise businesses, rather than staying inside one surface
• Partner directly with owners, multi-location operators, managers, and frontline staff to understand how they run their businesses today, and turn that research into product decisions
• Work closely with Sales to operationalize and sell new features: pricing and packaging inputs, enablement, and closing the loop between deal feedback and the roadmap
• Drive execution with urgency and precision, treating velocity as a value, not a side effect
• Use AI throughout your own workflow for research synthesis, competitive analysis, spec writing, and decision-making, and hold a higher output bar because of it
• Own a continuous improvement loop using adoption data, customer feedback, and revenue signals to keep the upmarket product compounding week over week
• Keep building out the fundamentals of our multi-location product, so each new capability lands on solid ground

What We're Looking For

• 1-3 years of product management experience building for customers with highly operational workflows - businesses where software runs the day, not just measures it
• Already using AI as a structural part of how you work: for synthesis, spec writing, competitive research, and decision-making, with a clear point of view on what AI makes possible in complex, data-heavy workflows
• Default to action: you set a direction, ship something, and course-correct based on what you learn; you don't wait for full alignment before moving
• Cares about the craft of product and has a strong, defensible point of view on what makes a product great - you can articulate why something is good, not just that it works
• Deep empathy for customers operating under real time and financial pressure, backed by a track record of doing research directly with operators, owners, managers, or frontline staff
• Comfortable working with Sales on commercialization, pricing and packaging inputs, enablement, and translating deal feedback into roadmap decisions
• Worked cross-functionally with Operations, CX, Sales, and Design to ship things that actually stuck, not just handed off a spec
• Experience at startups or other high-ownership environments where you owned outcomes without a big team behind you

Benefits & Perks

• Competitive health & dental insurance options, effective on your first day of employment
• Flexible PTO
• In-office lunch twice per week for NYC and SF employees, plus late night dinner stipends
• Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources
• Annual stipend for professional development and continued learning
• High performers at 5 years receive a generous stipend to use however you recharge best
• 401k benefit: employees are eligible to contribute starting day 1 of employment
• Dependent Care FSA
• Paid parental leave
• Fertility and adoption benefits via Carrot and Kindbody

The starting base salary for this role in New York is between $150,000 - $200,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. 

At Genius AI, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Genius AI is proud to be an Equal Opportunity and Affirmative Action Employer.