Houston, TX · On-site
Strong knowledge of PMS (Opera/Fosse/OnQ or similar) and front office systems. * Exceptional leadership, communication, and interpersonal skills. * Proven ability to handle high-pressure situations ...
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Houston, TX · On-site
Strong knowledge of PMS (Opera/Fosse/OnQ or similar) and front office systems. * Exceptional leadership, communication, and interpersonal skills. * Proven ability to handle high-pressure situations ...
Houston, TX · On-site
Strong knowledge of PMS (Opera/Fosse/OnQ or similar) and front office systems. * Exceptional leadership, communication, and interpersonal skills. * Proven ability to handle high-pressure situations ...
Houston, TX · On-site
Strong knowledge of PMS (Opera/Fosse/OnQ or similar) and front office systems. * Exceptional leadership, communication, and interpersonal skills. * Proven ability to handle high-pressure situations ...
$8.62 - $13.75
7% of jobs
$18.87 is the 25th percentile. Wages below this are outliers.
$13.75 - $18.87
18% of jobs
The median wage is $23.60 / hr.
$18.87 - $24
27% of jobs
$24 - $29.12
14% of jobs
$29.12 - $34.25
2% of jobs
$34.25 - $39.37
4% of jobs
$39.37 - $44.50
2% of jobs
$49.63 is the 75th percentile. Wages above this are outliers.
$44.50 - $49.63
1% of jobs
$49.63 - $54.75
23% of jobs
$54.75 - $59.88
1% of jobs
$59.88 - $65
1% of jobs
$8
$32
$65
To excel as an Opera PMS (Property Management System) Specialist, you should have a thorough understanding of hotel operations, reservation processes, and a background in hospitality management or relevant training. Expertise in using the Oracle Opera PMS software and familiarity with other hotel management technologies are typically required, with certification in Opera PMS being highly valued. Attention to detail, strong problem-solving abilities, and excellent communication skills help you manage daily system tasks and support hotel staff effectively. These skills are crucial to ensure seamless hotel operations, accurate data handling, and an exceptional guest experience.
An Opera PMS Specialist is primarily responsible for configuring, maintaining, and troubleshooting the Opera Property Management System to support hotel front desk operations, reservations, and guest services. Daily tasks include user support, training staff on system features, ensuring data accuracy, and implementing software updates or customizations as needed. You'll often work closely with front office, reservations, IT, and management teams to optimize workflows and resolve system-related issues. This role is integral to maintaining operational efficiency and delivering a smooth guest experience within any hospitality setting.
An Opera PMS job typically involves managing and operating the Opera Property Management System, a widely used hotel software for reservations, guest profiles, billing, and front desk operations. Professionals in this role may work as front desk agents, reservations managers, or hotel system administrators. They ensure smooth check-ins and check-outs, process payments, and maintain accurate records. Strong hospitality, customer service, and technical skills are essential for success in this role.
Blossom Hotel is Houston’s newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Manager.
The Front Office Manager oversees the daily operations of the front desk, concierge, bell/valet, and guest services teams to ensure an exceptional arrival, stay, and departure experience. This leader upholds luxury service standards, drives guest satisfaction, and supports departmental training, performance, and financial goals.
What we provide you with:Competitive pay
Hotel room discounts with our Crescent managed properties across North America for you and your family members
Excellent benefits plans for eligible associates and your family members
Paid time off
Career development opportunities in a luxury hospitality environment
Leadership & Operations
Supervise and manage front office teams, including Front Desk Agents, Supervisors, Concierge, and Bell/Valet staff.
Ensure smooth daily operations including check-in, check-out, room assignments, billing, and guest inquiries.
Act as the primary point of contact for guest issues, ensuring timely resolution with professionalism and discretion.
Oversee staffing, scheduling, onboarding, training, and performance management.
Maintain a strong presence in the lobby, engaging with guests and supporting associates.
Guest Experience & Service Standards
Ensure consistent delivery of luxury hospitality standards.
Oversee VIP arrivals, special requests, and guest preferences.
Monitor guest satisfaction scores, respond to feedback, and implement service improvements.
Collaborate with Housekeeping, Reservations, Sales, Revenue, and Food & Beverage to optimize guest experiences.
Financial & Administrative Duties
Monitor department budget, forecast labor needs, and control expenses.
Review daily reports, occupancy, arrivals/departures, and room inventory.
Assist in revenue-enhancing initiatives such as upgrades, packages, and loyalty program enrollment.
Ensure compliance with policies, safety protocols, and brand standards.
Communications & Coordination
Conduct pre-shift briefings and regular meeting updates.
Maintain accurate documentation and logs for guest concerns, incidents, and follow-up.
Serve as Manager-on-Duty as required, handling emergencies or escalations.
Minimum 2–4 years of front office or guest services leadership experience, preferably in a luxury or upscale hotel.
Strong knowledge of PMS (Opera/Fosse/OnQ or similar) and front office systems.
Exceptional leadership, communication, and interpersonal skills.
Proven ability to handle high-pressure situations calmly and professionally.
Experience managing VIP guests and high-profile clientele.
Flexible availability, including nights, weekends, and holidays.
Bachelor’s degree in Hospitality Management or related field preferred.
Ability to stand for long periods.
Occasionally lift, move, or handle items up to 30 lbs.
**Curio Collection by Hilton Properties**
