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Online Text Chat Operator Jobs in Park Ridge, NJ

Alice

Freelancer - OSINT/WEBINT Experts

New York, NY · On-site +1

... chat applications, gaming platforms, forums, and AI tools * Apply OSINT/WEBINT methodologies ... Stay up to date on global online threat trends and evolving tactics across different platforms

Alice

Freelancer - OSINT/WEBINT Experts

New York, NY · Remote

... chat applications, gaming platforms, forums, and AI tools * Apply OSINT/WEBINT methodologies ... Stay up to date on global online threat trends and evolving tactics across different platforms

Astreya

IT End User Support Specialist

New York, NY

... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... operating systems, networking, mobility, and collaboration technologies. Diagnose and resolve ...

Astreya

IT End User Support Specialist

New York, NY · On-site

... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... operating systems, networking, mobility, and collaboration technologies. • Diagnose and resolve ...

Compass Group

MAILROOM CLERK (FULL TIME)

Newark, NJ · On-site

$20/hr

Location : Newark, NJ 07102 Note: online applications accepted only. * Schedule : Full time ... Text JOB to 75000 and search requisition ID number 1562057 . The advertised program is a ...

New

GBG

Account Manager, Gaming (3998)

New York, NY · On-site

... operators, platforms, and technology providers across online gaming and sports betting worldwide ... To chat to the Talent Attraction team and find out more about our benefits and why we're a great ...

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Online Text Chat Operator information

See Park Ridge, NJ salary details

$12

$21

$31

How much do online text chat operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for online text chat operator in Park Ridge, NJ is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $23.89 per hour, depending on experience, location, and employer.

What is an online text chat operator?

An Online Text Chat Operator interacts with customers via text-based chat to provide support, answer inquiries, or engage in conversations. These roles are commonly found in customer service, sales, or entertainment industries. Operators typically follow company guidelines and scripts to ensure effective communication. The job requires strong typing skills, good grammar, and the ability to handle multiple conversations at once. It can often be done remotely, offering flexibility in work hours.

What are the typical daily responsibilities of an online text chat operator?

As an Online Text Chat Operator, your main responsibilities include responding promptly to customer inquiries via text-based chat, providing accurate information about products or services, and assisting with troubleshooting or resolving issues. You may also be required to document interactions, escalate more complex issues to appropriate team members, and maintain customer privacy and data security throughout each chat session. Additionally, operators often manage multiple chat conversations simultaneously, which requires strong organizational and multitasking skills. This role is typically part of a collaborative customer support team, where regular communication with supervisors and colleagues ensures seamless service delivery.

What are the key skills and qualifications needed to thrive in the online text chat operator position, and why are they important?

To thrive as an Online Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and attention to detail, often demonstrated by prior customer service or administrative experience. Familiarity with live chat platforms, CRM systems, and basic computer literacy are typically required, and some employers may offer or prefer specific training or certifications in customer support tools. Patience, problem-solving, and the ability to multitask while maintaining a professional tone are important soft skills in this role. These skills ensure clear, efficient, and positive interactions with customers, which supports both customer satisfaction and company goals.

How do you become an online text chat operator?

To become an online text chat operator, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many employers require applicants to pass a skills test or training program, and some roles may require a high school diploma or equivalent. Familiarity with chat platforms and the ability to handle multiple conversations simultaneously are also important.

What cities near Park Ridge, NJ are hiring for Online Text Chat Operator jobs?

Cities near Park Ridge, NJ with the most Online Text Chat Operator job openings:

Online Text Chat Operator jobs near you

Sales and Design Consultant (part-time)

Ernesta

Greenwich, CT • On-site

Part-time

Posted 16 days ago

Job description

About Ernesta:
Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry.
Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We're problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes.
About the Role:
Ernesta is looking for an experienced part-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our showroom in Greenwich, CT. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion - delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint.
What You'll Do:
  • Set the industry standard for customer experience and sales
  • Drive sales through customer followup and outreach
  • Deliver exceptional design and product expertise to customers
  • Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
  • Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone.
  • Advise customers on floor plan layout, material selection, and custom rug measurements
  • Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more.
  • Surprise and delight customers - exceed their expectations - create memorable experiences
  • Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
  • Maintain feedback loops to improve internal processes

Qualifications Include:
  • 2+ years of experience in a consumer-facing role. 2+ years of direct consumer sales and/or account management experience is required.
  • Passionate about interior design and home décor. You stay up to date on home décor trends.
  • Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
  • Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
  • High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc.
  • Great time management and organizational skills with high level of accountability
  • Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units.
  • This role is located in our newest Retail Showroom and will require a flexible schedule, including weekend and holiday hours.

Nice to Have:
  • Experience with design tools and spatial planning
  • BA or experience working in a creative field, interior design, art history, architecture, etc.

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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