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Online Telecom Network Provisioning Jobs in Arizona

Cochise County, AZ

Systems Librarian - Bisbee

Bisbee, AZ · On-site

$58K - $71K/yr

Position is subject to the provisions of the Merit System Rules pursuant to Arizona Law. OPENS ... online system and the wide-area network; performs related work as assigned. Essential Functions As ...

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Online Telecom Network Provisioning information

What is the difference between Online Telecom Network Provisioning vs Telecom Network Technician?

AspectOnline Telecom Network ProvisioningTelecom Network Technician
CredentialsCertifications in network management, cloud platforms, and telecom provisioning toolsTechnical certifications in networking hardware, cabling, and maintenance
Work EnvironmentPrimarily office-based, using software tools and remote systemsFieldwork, on-site equipment installation and troubleshooting
Employer & Industry UsageTelecom service providers, network operators, cloud service companiesTelecom companies, ISPs, infrastructure providers
Search & Comparison IntentUnderstanding roles in network setup and management, software-based tasksHands-on hardware work, on-site troubleshooting

Online Telecom Network Provisioning focuses on configuring and managing telecom networks through software and remote tools, while Telecom Network Technicians handle physical installation, maintenance, and troubleshooting of network hardware on-site. Both roles are essential in the telecom industry but differ in their work environment and skill sets.

What are the most commonly searched types of Telecom Network Provisioning jobs in Arizona?

The most popular types of Telecom Network Provisioning jobs in Arizona are:

What are popular job titles related to Online Telecom Network Provisioning jobs in Arizona?

For Online Telecom Network Provisioning jobs in Arizona, the most frequently searched job titles are:

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The top searched job categories for Online Telecom Network Provisioning jobs in Arizona are:

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Cities in Arizona with the most Online Telecom Network Provisioning job openings:

Online Telecom Network Provisioning jobs near you
Infographic showing various Online Telecom Network Provisioning job openings in Arizona as of August 2026, with employment types broken down into 1% Locum Tenens, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution.

Customer Service & Activation Representative

Wyyerd Fiber

Surprise, AZ • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Overview

Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part of a high-energy, customer-focused team that handles inbound sales, customer support, and service activation for our residential and small business customers. As the first point of contact, the CSAR plays a critical role in delivering an exceptional experience to both prospective and existing customers.

In addition to supporting sales and billing inquiries, this role also includes technical support and troubleshooting responsibilities, specifically for our fiber optic internet and VoIP services. 



Key Responsibilities

  • Deliver exceptional customer service via phone, email, and in person, serving as the front line for all inquiries.
  • Support customers through the activation and provisioning of fiber internet and VoIP phone services.
  • Handle technical troubleshooting for fiber-related connectivity issues, including:\
    • Diagnosing ONT (Optical Network Terminal) and modem/router connectivity problems.
    • Assisting with Wi-Fi performance and configuration (SSID/password, device connectivity).
    • Walking customers through basic hardware resets and physical connection checks.
    • Identifying and escalating advanced network issues to Tier 2 support or field technicians.
  • Ensure first-call resolution by thoroughly addressing both technical and non-technical customer concerns.
  • Process service requests, including moves, adds, changes, and cancellations, using the network management system (e.g., Calix, SMx, etc.).
  • Assist with billing inquiries, payments, and plan adjustments while ensuring account accuracy.
  • Promote and upsell Wyyerd Fiber services by identifying customer needs and recommending appropriate packages.
  • Document customer interactions accurately within CRM and ticketing systems.
  • Maintain up-to-date knowledge of Wyyerd Fiber’s network, services, and troubleshooting protocols.


Qualifications & Experience

  • 2+ years of customer service experience, preferably in a telecom or ISP environment.
  • Strong understanding of home networking setups including Wi-Fi , device connectivity, and speed management.
  • Experience using ticketing systems and customer management platforms.
  • Comfortable with the Google Workspace (Gmail, Docs, Sheets, etc.).
  • Typing speed of 40+ words per minute.
  • High school diploma or equivalent required; additional technical training or certifications are a plus.
  • Strong interpersonal and communication skills.
  • Ability to troubleshoot, think critically, and adapt to dynamic situations.
  • Must enjoy helping people and solving problems in a fast-paced environment.


Preferred Skills (Not Required but a Plus)

  • Experience supporting VoIP phone services.
  • Familiarity with network diagnostic tools (e.g., ping, speed test).
  • Understanding of fiber optic internet, networking concepts, and home networking equipment (ONTs, routers, mesh systems, etc.).

Company Description

Wyyerd Fiber, a subsidiary of Wyyerd Group, is a fiber-to-the-premise internet and related services provider. Put simply, Wyyerd Fiber offers faster, more reliable and higher value internet with symmetrical speeds, no data caps, no contracts and no invoice surprises, and Wyyerd Fiber backs it up with superior, local customer service. Wyyerd Fiber offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.