Role: Online Support - Customer Service Rep
Location: La Porte, TX (Hybrid 2 days/week)
Duration: 12+ month
Job Description:
This role involves providing customer support through Salesforce to assist with common user issues and ensuring efficient communication between customers and internal teams.
Responsibilities:
โข Use Salesforce to respond to incoming customer inquiries efficiently
โข Liaise with internal product specialists for technical support
โข Resolve user issues by identifying, analyzing, and diagnosing problems
โข Determine customer requirements for online account configuration
โข Coordinate user training for both internal and customer personnel
โข Review support analytics for utilization and recommendations at a customer level
โข Perform other duties as assigned
Mandatory Skills:
โข Undergraduate degree in Business, Information Systems, or equivalent work experience
โข Two or more years in customer service or inside sales
โข Knowledge and use of Salesforce
โข Demonstrated competence in using computers and software applications
โข Problem-solving and troubleshooting experience
โข Proven oral, written, and presentation skills
โข Demonstrated organization, customer service, and people skills
Nice-to-Have Skills:
โข Willingness and ability to travel within and outside work location
โข Ability to work alternate work schedules for different time zones