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Online Support Jobs in Renton, WA (NOW HIRING)

Goodwill

Online Store Support - FT

Kent, WA

$17.13/hr

Online Store Support Specialists are responsible for the sorting and selection of online appropriate items from the store product flow. Essential Duties/Responsibilities: The Online Store Support ...

Staffingine LLC

Support role - SME

Redmond, WA · On-site

Job Title: Support role - SME Job Location: Redmond, WA Job Type: Contract * Resolve complex ... Technical Skills SharePoint Online & OneDrive for Business * Strong knowledge of SharePoint Online ...

CD Valet

Client Support Associate

Seattle, WA

$20 - $27.25/hr

Seattle Bank's most recent innovation is CD Valet, a new online marketplace that connects consumers ... Support Commercial bankers to ensure a seamless client experience. * Identify, create and implement ...

Seattle Bank

Client Support Associate

Seattle, WA

$60K - $75K/yr

Seattle Bank's most recent innovation is CD Valet, a new online marketplace that connects consumers ... Support Commercial bankers to ensure a seamless client experience. * Identify, create and implement ...

Seattle Bank

Client Support Associate

Seattle, WA · On-site

$60K - $75K/yr

Seattle Bank's most recent innovation is CD Valet, a new online marketplace that connects consumers ... Support Commercial bankers to ensure a seamless client experience. * Identify, create and implement ...

Seattle Bank

Client Support Associate

Seattle, WA · On-site

$60K - $75K/yr

Seattle Bank's most recent innovation is CD Valet, a new online marketplace that connects consumers ... Support Commercial bankers to ensure a seamless client experience. * Identify, create and implement ...

Traveling with Tasha

Client Support Specialist

Seattle, WA · Remote

$20.50 - $27.50/hr

About the job Client Support Specialist Overview We are hiring a Customer Relations Specialist to ... Candidates should be detail-oriented, self-motivated, and comfortable using online systems and ...

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Online Support information

See Renton, WA salary details

$13

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How much do online support jobs pay per hour?

As of May 30, 2026, the average hourly pay for online support in Renton, WA is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.98 per hour, depending on experience, location, and employer.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

More about Online Support jobs
What are the most commonly searched types of Support jobs in Renton, WA? The most popular types of Support jobs in Renton, WA are:
What job categories do people searching Online Support jobs in Renton, WA look for? The top searched job categories for Online Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Online Support jobs? Cities near Renton, WA with the most Online Support job openings:
Online Support jobs near you
Customer Support Specialists, AI Response Evaluation

Customer Support Specialists, AI Response Evaluation

mpathic

Seattle, WA • On-site

$30 - $40/hr

Contractor

Posted 3 days ago

Job description

About mpathic.ai
Keeping the human in AI. mpathic is a trusted leader in advancing quality and safety in AI systems through expert-led evaluation and human data. We partner with leading technology companies to support red teaming, trust & safety, expert annotation, and model evaluation across high-stakes domains.
Our reviewers bring deep expertise in behavioral analysis, conversational design, mental health, and increasingly, financial and enterprise decision-making contexts.
About the Role
mpathic is seeking part-time Customer Support Specialists to support a red-teaming and quality assurance (QA) campaign focused on evaluating AI system behavior in customer-facing interactions.
In this role, you will review AI-generated responses and multi-turn conversations to assess quality, accuracy, tone, and safety-similar to evaluating customer support agents. You will identify issues such as incorrect information, poor customer experience, inappropriate tone, or failure to resolve user needs effectively.
This is not a traditional support role. Instead, it focuses on evaluating AI performance, applying your customer support expertise to assess how well AI systems handle real-world customer interactions.
What You'll Be Working On
You will help identify, prevent, and characterize risks that emerge when users interact with AI-powered support systems.
Responsibilities may include:
  • Reviewing AI-generated customer support responses for accuracy, clarity, and helpfulness
  • Evaluating tone, empathy, and professionalism in customer interactions
  • Identifying poor support behaviors (e.g., dismissiveness, lack of resolution, incorrect guidance)
  • Assessing whether AI responses appropriately address customer intent and resolve issues
  • Evaluating how AI handles frustration, confusion, or escalating user behavior
  • Identifying gaps in responses, including missing steps, unclear instructions, or lack of follow-through
  • Detecting overconfident, misleading, or incorrect responses
  • Evaluating multi-turn conversations for consistency, escalation handling, and resolution quality
  • Identifying patterns of agreement without problem-solving (e.g., empty empathy or unhelpful reassurance)
  • Participating in or reviewing red teaming exercises to surface failure modes in support scenarios
  • Supporting quality assurance (QA) to ensure consistency across evaluations
  • Documenting edge cases, failure patterns, and customer experience risks
  • Providing structured written feedback to internal teams
  • Collaborating with interdisciplinary teams on AI quality, safety, and evaluation frameworks
  • Maintaining strict confidentiality and quality standards

This role requires strong judgment, attention to detail, and the ability to evaluate nuanced customer interactions.
What We're Looking For
Successful candidates are detail-oriented, customer-focused, and experienced in evaluating or delivering high-quality support in fast-paced environments.
Professional experience in one or more of the following:
  • Customer support (chat, email, or phone)
  • Call centers or contact centers
  • Technical support or help desk roles
  • Online support environments (SaaS, e-commerce, fintech, etc.)

Strong understanding of:
  • High-quality customer experience and service standards
  • Effective communication in customer-facing interactions
  • Common support workflows (triaging, troubleshooting, escalation)
  • How customers interpret and respond to support interactions

Ability to identify:
  • Poor or incomplete resolutions
  • Incorrect or misleading information
  • Inappropriate tone (e.g., robotic, dismissive, overly casual)
  • Lack of empathy or ineffective de-escalation
  • Failure to follow support best practices

Strong written communication skills and ability to clearly explain reasoning
Experience with or interest in:
  • Evaluating conversations or QA for support teams
  • Working with AI tools, chatbots, or automated systems
  • Assessing how systems perform under real customer behavior

Comfort with:
  • Tech tools and platforms (Slack, spreadsheets, dashboards)
  • Evaluating AI-generated responses (no coding required, but must be tech-comfortable)
  • Ambiguity, iteration, and feedback-driven workflows

Willingness to:
  • Sign NDAs and work with sensitive content

Nice to Have (Not Required)
  • Experience in QA, coaching, or training within support teams
  • Background in trust & safety or content moderation
  • Experience with chatbot or AI-assisted support tools
  • Familiarity with CX metrics (CSAT, QA scoring, resolution rate)
  • Interest in AI, automation, or improving customer experience systems

Compensation
$30-40/hour, depending on experience and specific project tasks/difficulty

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