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Online Support Jobs in Guam (NOW HIRING)

GU ยท On-site

This position is well suited for an IT support professional who is comfortable balancing hands-on technical troubleshooting with customer service, asset accountability, documentation, and ...

New

GU ยท On-site

We are seeking a hands-on Technical Support Specialist to support client. You will help keep enterprise IT services running by resolving Tier 1 and Tier 2 issues, supporting mobile devices and ...

GU ยท On-site

$16.75 - $21.25/hr

Stays updated on trends related to eClinicalWorks through participation with online * Coordinates with IT Support Services and Infrastructure staff as needed to resolve problems and to schedule ...

About the role Provide on-site IT technical and administrative support to the NAVFAC Marianas Command Information Office (CIO3). You are the command's first-line helpdesk, on-site technician, asset ...

About the role Provide on-site IT technical and administrative support to the NAVFAC Marianas Command Information Office (CIO3). You are the command's first-line helpdesk, on-site technician, asset ...

CEDDERS Grant Assistant I

GU ยท On-site

$24K/mo

All applicants must submit an online job application through the UOG's online employment portal system at and upload supporting documents with their application. For further information, please call ...

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Online Support information

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are the most commonly searched types of Support jobs in Guam?

The most popular types of Support jobs in Guam are:

What are popular job titles related to Online Support jobs in Guam?

For Online Support jobs in Guam, the most frequently searched job titles are:

What job categories do people searching Online Support jobs in Guam look for?

The top searched job categories for Online Support jobs in Guam are:

What cities in Guam are hiring for Online Support jobs?

Cities in Guam with the most Online Support job openings:

TRIO Student Support Services Academic Advisor

University of Guam

GU โ€ข On-site

$18.25 - $22.75/hr

Full-time

Re-posted 9 days ago


Job description

Posting Details
Position Information
Position Title
TRIO Student Support Services Academic Advisor
Posting Number
050-26
Full or Part Time
Full Time
Work Schedule
Monday to Friday, 8:00 a.m. to 5:00 p.m.
Position End Date
Salary Range
UGPP/H-01, $32,355.00 - UGPP/H-05, $37,545.00 Per Annum
Job Description Summary
CHARACTER OF DUTIES:
Under the direct supervision of the TRIO SSS Director, the TRIO SSS Academic Advisor's primary duty is to provide academic support services including tutoring, advising, and mentoring for participants. The TRIO SSS Academic Advisor services as a role model/mentor for participants and assists in building the skills required to survive college. The TRIO SSS Academic Advisor is also required to assist project staff in the scheduling, preparation, implementation, and coordination of program activities as described in the TRIO SSS project's grant proposal, including student recruitment, academic support services, student success workshops, and field trips. The TRIO SSS Academic Advisor also documents, prepares, and maintains accurate records of services provided for the participants such as tutorial session and activity reports. Assists in the preparation of project reports, grant proposals, informational and recruitment materials, and other office documents. Assists administrative staff with filing, database entry, and other related clerical duties. Performs other duties as assigned by the Program Director.
Minimum Qualifications
MINIMUM QUALIFICATION:
โ€ข Bachelor's degree from a U.S. accredited college or university in Mathematics, Sciences, or related field.
โ€ข Completed college-level mathematics through calculus (including coursework such as Precalculus, Calculus I/II, or equivalent.
NECESSARY SPECIAL QUALIFICATION:
โ€ข Must have a valid driver's license and a reliable transportation.
QUALIFICATIONS REQUIRED:
Pursuant to Public Law 26-87 as amended by Public Law 29-113, all future employees of any position within the government of Guam will be required at minimum to possess one of the following:
1. A high school diploma; or
2. Successful completion of General Education Development (GED) Test; or
3. The equivalent of a general education high school program; or
4. Successful completion of a certification program, from a recognized accredited or certified vocational technical institution, in a specialized field for the job.
Preferred Qualifications
PREFERRED QUALIFICATIONS:
โ€ข At least one (1) year experience working with students from diverse cultural and disadvantaged backgrounds, preferably with any TRIO Programs or similar project.
โ€ข Have the ability and interest in working with first generation, low-income, and students with disability, who are in need of academic assistance and motivation to persist and graduate from college.
โ€ข Have specific knowledge and experience in overcoming barriers similar to the program participants, or an alumni/nae of any TRIO Programs.
Minimum Knowledge, Abilities and Skills
MINIMUM KNOWLEDGE, SKILLS, AND/OR ABILITIES:
Must be able to tutor participants in college level Mathematics and Sciences.
Must be able to meet the program's set activity schedule (to include the summer program).
Physical Requirements
Other Information
EDUCATION:
Applicants claiming degrees or credit hours are required to upload a certified copy of the documents (e.g. transcripts, high school diploma, or GED certification) with the online job application through UOG's online employment portal at https://uog.peopleadmin.com.
WORK ELIGIBILITY:
Submission of completed job applications authorizes the University of Guam to seek and obtain information regarding the applicant's suitability for employment. All factors which are job related may be investigated (e.g. previous employment, educational credentials, and criminal records). All information obtained may be used to determine the applicant's eligibility for employment in accordance with equal employment opportunity guidelines. In addition, the applicant releases previous employers and job related sources from legal liability for the information provided.
Section 25103, Chapter 25, Title 10 of the Guam Code Annotated requires college or university employees to undergo a physical examination, to include a test for tuberculosis (skin or x-ray), prior to employment and at least annually thereafter. A report of such examination must be conducted by a licensed physician within a state or territory of the United States and must be submitted upon request.
Federal law requires presentation of eligibility to work in the United States within seventy-two (72) hours of reporting for employment. Specifically, 8 USC 1324A requires theemployer to verify the identity and eligibility to work in the United States of all newly hired employees. The University of Guam is required to comply with this law on a non-discriminatory basis. If you are hired to fill a position within the University of Guam, you will be required to present valid documents to comply with the law.
Due to budgetary constraints, UOG is not able to pay the additional application cost of $100,000 as required by the U.S. Presidential Proclamation for any applicants that will require an H1B Visa to legally work at UOG.
POLICE AND COURT CLEARANCE:
Pursuant to Public Law No. 28-24 and Executive Order No. 2005-34, applicants selected for a position are required to provide original police and court (Superior Court of Guam) clearances of no more than three (3) months old prior to commencement of employment. Off-island applicants must obtain clearances from their place of residence. Applicants are responsible for fees associated with obtaining the clearances.
HOW TO APPLY:
All applicants must submit an online job application through UOG's online employment portal system at https://uog.peopleadmin.com and upload supporting documents with their application. For further information, please call 735-2350.
UNIVERSITY INFORMATION:
Information on the University's campus security and fire safety may be accessed at https://www.uog.edu/safety-security/.
THE UNIVERSITY OF GUAM IS AN EQUAL OPPORTUNITY EMPLOYER AND PROVIDER:
The University of Guam complies with Public Law 24-109 in reference to the provisions and requirements of the Americans with Disabilities Act. Assistance in EEO/ADA matters and inquiries concerning the application of Title IX and its implementing regulations may be referred to the University's Director, EEO and Title IX/ADA Coordinator, located at the EEO/ADA Office, Dorm II, Iya Hami Hall, Room 104, Telephone No. (671) 735-2244; TTY (671) 735-2243; or to the Office of Civil Rights (OCR).
Job Open Date
04/02/2026
Job Application Deadline
Open Until Filled
Yes
Special Instructions to Applicants
THE UNIVERSITY OF GUAM SOLICITS APPLICATIONS TO ESTABLISH A LIST OF ELIGIBLES FOR THE FOLLOWING LIMITED TERM APPOINTMENT, FEDERALLY FUNDED FULL-TIME POSITION (SUBJECT TO THE AVAILABILITY OF FUNDS):
Please apply at: https://uog.peopleadmin.com.
Applicants claiming degrees or credit hours are required to upload a certified copy of the documents (e.g., transcripts, high school diploma, or GED certification) to accompany the application.
University of Guam is a drug-free work environment and an equal opportunity employer, military family, disability and veterans are encouraged to apply. Federal Law requires presentation of proof of identity and eligibility to work in the U.S. We comply with this law on a nondiscriminatory basis.
For technical assistance or inquiries in completing the application, please contact Eliza Soriano at esoriano@triton.uog.edu.
Additional Information
Contact Information
For further inquiries you may contact the University of Guam Human Resources Office at (671)735-2350 or email at http://www.uog.edu/hro
Application Process
HOW TO APPLY:
All applicants must submit an online job application through UOG's online employment portal system at https://uog.peopleadmin.com and upload supporting documents with their application. For further information, please call 735-2350.