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Online Reputation Manager Jobs in Payson, UT (NOW HIRING)

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Manage our online brand and reputation (BBB, Google Reviews, Yelp, Facebook, and more) * Ensure our digital presence reflects the same caring, intentional experience as our phones Operational ...

America First Credit Union

Teller

Orem, UT · On-site

$15 - $18.27/hr

Ensures that the Credit Union's professional reputation is maintained and projected. c. Maximizes ... management informed of servicing issues. d. Assists members with account lock outs and Online ...

America First Credit Union

Teller

Orem, UT · On-site

$15 - $18.27/hr

Ensures that the Credit Union's professional reputation is maintained and projected. c. Maximizes ... management informed of servicing issues. d. Assists members with account lock outs and Online ...

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All JobsOnline Reputation JobsOnline Reputation Manager JobsOnline Reputation Manager Jobs in Payson, UT

Online Reputation Manager information

See Payson, UT salary details

$10K

$72.6K

$125K

How much do online reputation manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for online reputation manager in Payson, UT is $72,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $101,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online reputation manager, and why are they important?

To thrive as an Online Reputation Manager, you need expertise in digital marketing, content creation, SEO, and analytics, often supported by a degree in marketing, communications, or a related field. Familiarity with social media management tools, review platforms, Google Alerts, and reputation monitoring software is essential. Strong problem-solving, crisis management, and communication skills help you effectively address negative feedback and build positive brand sentiment. These skills are crucial for maintaining and enhancing a company's public image, which directly impacts customer trust and business success.

What is an online reputation manager?

An online reputation manager is a professional responsible for monitoring, influencing, and maintaining a positive digital presence for individuals or organizations. They use tools like search engine optimization, social media management, and content creation to address negative information and promote favorable content. This role often requires skills in communication, analytics, and familiarity with reputation management software.

How does an online reputation manager typically collaborate with other departments within an organization?

Online Reputation Managers often work closely with teams such as marketing, public relations, customer service, and legal to ensure a unified brand message and effective response to online feedback. They coordinate with marketing to create proactive campaigns, consult with PR on crisis management strategies, and collaborate with customer service to address and resolve negative reviews or comments. This cross-functional collaboration helps maintain a consistent online presence and quickly addresses potential reputation risks.

What does an online reputation manager do?

An Online Reputation Manager is responsible for monitoring, influencing, and maintaining the public perception of a person or organization on the internet. Their tasks typically include managing social media profiles, responding to reviews or comments, developing strategies to improve a brand’s online image, and addressing any negative content that could harm the reputation. They may also work on search engine optimization (SEO) to ensure positive information appears prominently in search results. Their goal is to build and protect a positive digital presence for their clients or company.

What is the role of an online reputation manager?

An online reputation manager is responsible for monitoring, influencing, and maintaining a positive online presence for individuals or organizations. They use tools like social media management and review platforms to address negative content, promote positive information, and develop strategies to enhance reputation. This role often requires skills in communication, analytics, and familiarity with reputation management software.
What job categories do people searching Online Reputation Manager jobs in Payson, UT look for? The top searched job categories for Online Reputation Manager jobs in Payson, UT are:
Online Reputation Manager jobs near you
Infographic showing various Online Reputation Manager job openings in Payson, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, 2% Hybrid, and 10% Remote job distribution, with an average salary of $72,575 per year, or $34.9 per hour.

Director of Call Center Operations

Mira Home

Orem, UT • On-site

$110K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

About Mira Home - Pest Control:
At Mira Home, we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don't have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed. Taking care of people is at the heart of everything we do, and that starts with our team.vMira Home exists to create peace of mind for your home, while nurturing a team where people grow, flourish, and become more than they thought possible.
We are looking for an operationally-minded leader to run the engine behind our Customer Care Center (CCC). As the Director of Call Center Operations, you will own the systems, people-readiness, and quality functions that allow our phone teams to deliver a white glove, caring experience at scale. You will partner as a peer to our Director of Call Center Performance - while they focus on the production floor (Care, Loyalty, and Inside Sales), you will own everything that enables that floor to win: workforce management, hiring pipeline, training, quality assurance, digital care, and online brand.
Your leadership will create the structure, clarity, and consistency that let every Specialist show up ready, every customer feel supported, and every team member grow into their full potential as part of the Mira Family.
Pay & Benefits
Base Pay:
$110,000-$125,000 Salary (based on experience and final level)
Performance bonus on top of Salary
Additional Benefits:
  • Health Savings Account (HSA)
  • Health, Dental, and Vision Insurance
  • 401K
  • Paid Time Off
  • HQ Building Perks
  • Bonuses on top of Salary

How You Win in This Role
Communication
  • Set clear expectations for performance, standards, and how the operations functions support the floor
  • Communicate the "why" behind processes, staffing decisions, and quality initiatives
  • Create clarity that enables both your team and the Performance team to execute with confidence
  • Address challenges directly and constructively

Development
  • Lead weekly 1 on 1s with your direct functions (Outreach, Talent, Training, WFM/Systems, Quality)
  • Build trust, celebrate success, and coach behaviors - not just results
  • Identify and develop future leaders across the support functions
  • Build a bench of trained, ready talent so the floor is never short-staffed

Alignment
  • Align every operations function with Mira's mission, values, and customer experience standards
  • Partner cross-functionally - especially with the Director of Call Center Performance - to deliver a seamless customer experience
  • Ensure consistency in how we hire, train, staff, and measure quality across all teams

Innovation
  • Identify and implement improvements in workforce management, hiring, onboarding, systems utilization, and quality
  • Fully leverage our call center technology to make the CCC more efficient and effective
  • Encourage new ideas and challenge assumptions to build a better, more scalable Care Center

Leading People
  • Bring energy, positivity, and presence every day
  • Build belief, accountability, and a culture of growth
  • Take care of your people so they can take care of our customers

Your Role in Action
The Director of Call Center Operations serves as both a leader and an operational architect, owning the functions that keep the CCC staffed, trained, measured, and running well.
Workforce Management & Systems
  • Own forecasting, scheduling, and staffing to meet service levels across all phone teams
  • Direct the Call Center Software SME to fully utilize our platforms (e.g., NICE CXone, FieldRoutes/PestRoutes, Cognigy)
  • Monitor real-time performance and intraday adjustments to protect Service Level (SLA) and occupancy
  • Build the reporting and dashboards leadership relies on to run the business

Talent, Hiring & Onboarding
  • Own the recruiting-to-ready pipeline: screening, verification, interview scheduling, and new-hire training
  • Ensure a steady flow of qualified, coachable candidates to keep every team fully staffed
  • Partner with the Talent Screener and New Hire Trainer to make onboarding fast, consistent, and phone-ready
  • Track time-to-productivity and early-tenure retention

Quality Management
  • Own the centralized Quality Management program and the three Quality Management Specialists
  • Ensure consistent, fair evaluation standards across Care, Loyalty, and Inside Sales
  • Partner with the Performance team's Leads to translate quality trends into coachable behaviors
  • Protect and elevate CSAT and the "white glove" standard on every interaction

Digital Care & Online Brand
  • Oversee the Outreach team delivering Customer Care through chat and email
  • Manage our online brand and reputation (BBB, Google Reviews, Yelp, Facebook, and more)
  • Ensure our digital presence reflects the same caring, intentional experience as our phones

Operational Execution & Accountability
  • Own daily operations across your functions and keep them tightly integrated with the production floor
  • Participate in weekly and monthly business reviews; report on trends, risks, and wins
  • Proactively communicate gaps and opportunities to the VP of Business Development
  • Take ownership of results across staffing, quality, hiring, and systems

Cross-Functional Partnership
  • Operate as a true peer to the Director of Call Center Performance - shared goals, clear lanes
  • Partner with Sales, Field Operations, and Retention to ensure feedback loops and alignment
  • Drive one consistent customer experience across every channel and team

What You Bring to the Table
  • 5+ years of call center / customer service experience, with 2+ years leading teams or functions
  • Experience owning one or more of: workforce management, quality/QA, training, hiring, or systems administration
  • Strong operational and analytical skills - comfortable with forecasting, staffing math, and reporting
  • Proven ability to build process and structure in a fast-growing environment
  • Excellent communication, coaching, and cross-functional collaboration skills
  • Familiarity with platforms such as NICE CXone and FieldRoutes/PestRoutes preferred
  • Proficiency in Microsoft Office and Google Sheets

Alignment with Mira Values
  • United - Builds strong, collaborative teams and partners as a peer
  • Caring - Leads with empathy and genuine care for people and customers
  • Intentional - Acts with purpose, structure, and clarity
  • Transformative - Develops people and builds systems that scale

Work Location
In person

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