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Online Reputation Management Jobs in Layton, UT (NOW HIRING)

EoS Fitness

Member Experience Manager

Centerville, UT · On-site

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Roy, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Bountiful, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Kaysville, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Kaysville, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Roy, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Syracuse, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Layton, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Bountiful, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Ogden, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Ogden, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Layton, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Syracuse, UT · On-site

$15 - $17/hr

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

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Online Reputation Management information

See Layton, UT salary details

$15.9K

$36.9K

$78.1K

How much do online reputation management jobs pay per year?

As of Aug 30, 2026, the average yearly pay for online reputation management in Layton, UT is $36,884.00, according to ZipRecruiter salary data. Most workers in this role earn between $22,700.00 and $39,500.00 per year, depending on experience, location, and employer.

What is an online reputation management?

An Online Reputation Management (ORM) job involves monitoring, influencing, and improving a brand's or individual's online presence. ORM specialists track online reviews, social media mentions, and search results to manage public perception. They respond to negative feedback, implement SEO strategies, and create positive content to enhance reputation. The goal is to build trust, protect credibility, and ensure that a brand or individual is accurately represented online.

What are the typical daily responsibilities in online reputation management?

Daily tasks in Online Reputation Management often include monitoring brand mentions and reviews across various platforms, responding to customer feedback, and analyzing sentiment trends. Professionals in this role also develop and implement strategies to address negative publicity, collaborate with PR and marketing teams, and prepare regular reports on reputation trends and campaign effectiveness. You may engage directly with customers online to resolve issues diplomatically, create content that enhances the brand image, and stay updated on the latest digital reputation tools. This dynamic work environment offers opportunities to work cross-functionally and make a direct impact on the public perception of an organization.

What are the key skills and qualifications needed to thrive in online reputation management?

To thrive in Online Reputation Management, you need strong analytical abilities, expertise in digital marketing, and a solid understanding of SEO and crisis communication, usually supported by a bachelor's degree in marketing, communications, or a related field. Familiarity with reputation monitoring tools (such as Brand24 or Mention), social media platforms, and review management systems is commonly required, along with certifications in digital marketing or social media management being advantageous. Excellent written and verbal communication, problem-solving skills, and diplomacy help professionals handle sensitive situations and interact effectively with clients and stakeholders. These competencies are crucial for monitoring a brand’s online presence, managing crises gracefully, and sustaining a positive public image.

What cities near Layton, UT are hiring for Online Reputation Management jobs?

Cities near Layton, UT with the most Online Reputation Management job openings:

Online Reputation Management jobs near you
Infographic showing various Online Reputation Management job openings in Layton, UT as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $36,884 per year, or $17.7 per hour.

Online Reputation Analyst

America First Credit Union

Ogden, UT

Full-time

Re-posted 29 days ago

America First Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

64th of 152 rated financial services

Job description

In today’s digital environment, an Online Reputation Analyst plays a critical role in understanding, measuring, and improving how the credit union is perceived across online channels. This position uses data, member feedback, review trends, and digital listening tools to identify risks, uncover opportunities, and provide actionable insights that support member satisfaction, brand trust, loan growth, and overall business performance. This position will be responsible for coordinating those efforts across multiple departments such as Member Experience and Complaint Management.


Monitoring and Analyzing Online Presence
The Online Reputation Analyst monitors select digital channels for mentions of the credit union, including but not limited to review platforms, app stores, and other public-facing sources. Rather than simply tracking mentions, this role evaluates sentiment, identifies recurring themes, measures reputation trends, and flags emerging issues that may affect member trust or business outcomes.


Review Response Support and Insight Development
The analyst supports timely and professional review engagement by evaluating review content, identifying response priorities, and helping ensure member feedback is routed appropriately. This role also analyzes positive and negative review patterns to determine what members value most, where service gaps may exist, and which locations, channels, or experiences may require additional attention.


Coordinating Social, Complaint Management, and Branch Issues
The analyst identifies potential issues raised through reviews and online conversations, assesses their severity, and coordinates with the appropriate teams, including complaint management, social media, branches, ATM services, and other operational groups. By maintaining clear documentation and communication, the analyst helps ensure concerns are addressed quickly while also capturing recurring issues that may indicate broader operational or member-experience trends.


Reporting, Dashboards, and Performance Measurement
The analyst develops and maintains reports, dashboards, and summaries that communicate online reputation performance to marketing and leadership teams. Key areas of analysis may include review volume, average ratings, sentiment trends, response performance, location-level trends, issue categories, competitor benchmarks, and the relationship between reputation indicators and business metrics such as membership growth, applications, or product engagement.


Developing Data-Informed Reputation Strategies
To strengthen the credit union’s online reputation, the analyst recommends strategies based on data and observed member feedback. These recommendations may support content planning, local branch reputation priorities, SEO and review visibility, public relations alignment, member-experience improvements, and proactive reputation risk management.


Crisis and Issue Analysis
In the event of a public relations concern or reputation risk, the analyst supports response efforts by monitoring online activity, tracking sentiment changes, identifying affected platforms, and providing timely reporting to public relations and leadership.


REQUIRED QUALIFICATIONS:

• Bachelor’s degree in marketing, communications, business analytics, public relations, data analytics, or equivalent career experience.
• Four years of experience in marketing, social media, public relations, reputation management, member experience, business analysis, or a related field.
• Experience analyzing review data, social media metrics, sentiment, customer feedback, or digital performance indicators.
• Ability to create clear reports, dashboards, summaries, and recommendations for cross-functional stakeholders.

PREFERRED QUALIFICATIONS:


• Familiarity with online review platforms, social listening tools, Google Business Profiles, social media platforms, or reputation management software preferred.

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