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Online Remote Call Center Jobs in Indiana (NOW HIRING)

COLLINS MOBILE

Call Center Representative

Marion, IN · Remote

$15 - $17/mo

Job Summary Our Call Center Representative is a customer service and inbound sales focused role ... if remote) · Access to stable Internet · Ability to Travel to Corporate Office for initial ...

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Online Remote Call Center information

What is an online remote call center?

An online remote call center job involves assisting customers or clients over the phone, via email, or through chat from a location outside of a traditional call center office, typically from home. Employees in these roles handle customer inquiries, provide support, resolve issues, and sometimes process orders or sales. Remote call center agents use specialized software and communication tools to connect with customers and manage their work. This type of job offers flexibility and can be a good fit for those with strong communication skills, computer literacy, and a quiet workspace. Many companies hire remote call center agents to provide 24/7 customer service across different time zones.

What are the key skills and qualifications needed to thrive as an online remote call center representative, and why are they important?

To thrive as an Online Remote Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with Customer Relationship Management (CRM) software, call routing systems, and proficiency in basic computer applications are commonly required. Strong soft skills such as patience, adaptability, and professionalism help build rapport and handle challenging customer interactions effectively. These competencies ensure high-quality customer service, efficient issue resolution, and positive brand representation in a remote environment.

What are some common challenges faced by online remote call center agents, and how can they be addressed?

Online remote call center agents often face challenges such as maintaining clear communication without face-to-face interaction, managing distractions in a home environment, and staying motivated in a virtual setting. To overcome these, it’s important to set up a dedicated, quiet workspace, use quality headsets for clear audio, and follow a structured daily routine. Regular team check-ins and access to collaborative tools also help remote agents stay connected and supported, ensuring effective teamwork and high-quality customer service.

What is the difference between Online Remote Call Center vs Customer Service Representative?

AspectOnline Remote Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, often from home; requires internet and phone setupCan be remote or in-office; customer-facing roles
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Search & Comparison IntentPeople comparing remote call center jobs with similar rolesPeople seeking customer service roles, often remote or in-person

The Online Remote Call Center and Customer Service Representative roles share similar credentials and work environments, especially with remote options. However, the call center role is more specialized in handling high-volume calls and technical support, while customer service reps may handle broader customer interactions across various industries.

What are the most commonly searched types of Remote Call Center jobs in Indiana?

The most popular types of Remote Call Center jobs in Indiana are:

What cities in Indiana are hiring for Online Remote Call Center jobs?

Cities in Indiana with the most Online Remote Call Center job openings:

Online Remote Call Center jobs near you
Infographic showing various Online Remote Call Center job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Remote Call Center Agent

Indianapolis, IN • Remote

MDS Communications
Administrative Assistance Services • 201 - 500 employees
Learn more about MDS Communicationsexternal

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 11 days ago

Job description

Job DetailsLevel: EntryJob Location: Indiana Remote - INEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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