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Online Problem Solving Jobs (NOW HIRING)

Front Desk Associate

Pleasanton, CA ยท On-site

$15.50 - $20/hr

... online learning systems. AoPS Academy offers unique problem solving curriculum at its in-person locations across the country as well as through the virtual campus. As part-time front desk staff at ...

Front Desk Associate

Pleasanton, CA ยท On-site

$15.50 - $20/hr

... online learning systems. AoPS Academy offers unique problem solving curriculum at its in-person locations across the country as well as through the virtual campus. As part-time front desk staff at ...

Front Desk Associate

Pleasanton, CA

$15.50 - $20/hr

... online learning systems. AoPS Academy offers unique problem solving curriculum at its in-person locations across the country as well as through the virtual campus. As part-time front desk staff at ...

Front Desk Associate

San Diego, CA

$14.75 - $19/hr

... problem-solving education * Benefits : Paid sick leave, employee discounts on classes and Beast Academy Online subscriptions * Future Planning: 401(k) retirement plan with company match * Quality of ...

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Online Problem Solving information

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$17.5K

$40.6K

$86K

How much do online problem solving jobs pay per year?

As of Sep 4, 2026, the average yearly pay for online problem solving in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What is an online problem solving?

An Online Problem Solving job involves identifying, analyzing, and resolving issues in a virtual environment across various industries. Professionals in this role use critical thinking, research, and technical skills to troubleshoot problems efficiently. They may work in customer support, IT, business strategy, or other fields requiring remote problem resolution. Strong communication and adaptability are essential for success in this role.

What does an online problem solving do?

Typical daily responsibilities for an Online Problem Solving professional include diagnosing and resolving technical or process-related client issues, communicating solutions through email, chat, or virtual meetings, and documenting case details in online systems. You may also collaborate with team members to troubleshoot complex problems or escalate issues to specialized departments when necessary. Continuous learning and upskilling are often encouraged, as technology and processes evolve rapidly in this field. The role usually offers flexibility in work hours and is primarily performed remotely, making strong time management and self-motivation important for success.

What are the key skills and qualifications needed to thrive in online problem solving?

To thrive in Online Problem Solving, you need strong analytical thinking, research abilities, and a solid foundation in digital literacy, often supported by a relevant degree or demonstrated experience in technical troubleshooting. Familiarity with productivity tools, online collaboration platforms, ticketing systems, and sometimes certification in specific software or IT areas is common. Excellent communication, patience, and the ability to work independently make candidates stand out in this role. These skills are essential for efficiently resolving varied client or customer issues and ensuring responsive, high-quality support in a remote environment.

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Infographic showing various Online Problem Solving job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,596 per year, or $19.5 per hour.

Customer Support Specialist

Art of Problem Solving

San Diego, CA โ€ข On-site

$19 - $25.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago


Job description

As a Customer Support Specialist for AoPS Textbooks and Online Services (Online, BA, and VC), you will help provide an exceptional customer experience for students and parents across our online product offerings. Please note weekend work schedule: Thursday - Monday (weekends required, mid-week days off).
The Customer Support Specialist will:

  • Respond promptly and accurately to "Tier 1" (General) customer inquiries through multiple channels including email, our online message boards, and phone.
  • Process "Tier 1" (General) operational tasks, such as order/enrollment changes, homework extensions, and registration forms.
  • Escalate "Tier 2" (Advanced/Technical), "Tier 3" (Supervisor), Academic Success, and other applicable inquiries to the appropriate person/inbox.
  • Develop and maintain a thorough understanding of all AoPS products (Online, BA, and VC).
  • Assist in moderating communication platforms such as class message boards, the AoPS Community, and AoPS Wiki to maintain a safe and productive environment for AoPS users.
  • Acknowledge and escalate customer complaints and feedback to appropriate teams/parties, as needed.
  • Communicate needed updates to public knowledge base or internal policies/procedures to Knowledge Management.
  • Interact with multiple departments within the company when needed to resolve a customer request, such as the Operations, School Staff, Curriculum, Warehouse, and Finance teams.

The ideal candidate has:

  • Strong written and verbal communication skills
  • Strong interpersonal skills
  • Customer service experience
  • Motivated problem solver
  • Ability to organize and prioritize a varied workload
  • Ability to use multiple online platforms / computer applications in tandem
  • Background in the education field with experience in mathematics, science, and/or programming a plus, but not required
  • Must be able to work weekends

Why Join AoPS:

This is a hybrid full-time position based at our headquarters in San Diego, CA. The hiring range for this position is $57k - $67k. Here are some things you can look forward to:

  • Impact: The opportunity to provide high-quality support for students and families as they train to become the great problem solvers of the next generation.
  • Flexibility: Casual work environment with a hybrid work week
  • Benefits: Multiple options for Medical, Dental and Vision plans  
  • Future Planning: 401K with company match
  • Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
  • Ease of Transition: Relocation bonus (if currently located outside of San Diego)

Background Check: 

Please note that employment is contingent on the successful completion of a background check.

Work Authorization:

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B. 

About AoPS:

Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country's top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.