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Online Order Processing Jobs in Massachusetts (NOW HIRING)

PIP

Customer Support Specialist

East Longmeadow, MA · On-site

$21 - $25/hr

... order processing and online customer interactions • Assist with order buyouts and vendor coordination as required • Help manage and track inventory for office and production departments ...

Boutique La Vie En Rose

WEB ORDER ASSOCIATE

Wrentham, MA · On-site

$15 - $17.75/hr

Read and reply to emails from related departments in order to process online orders; * Identify, pull and prep ordered products-remove hangers, check each item for quality and cleanliness, remove ...

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Online Order Processing information

See Massachusetts salary details

$10

$19

$27

How much do online order processing jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for online order processing in Massachusetts is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.07 per hour, depending on experience, location, and employer.

What is an online order processing?

An Online Order Processing job involves handling customer orders placed through a company's website or online platform. Responsibilities typically include verifying order details, processing payments, coordinating with inventory and shipping teams, and ensuring timely delivery. The role may also require responding to customer inquiries, resolving issues, and updating order statuses. Strong attention to detail, organizational skills, and familiarity with e-commerce systems are often essential for success in this role.

What are the main daily responsibilities in an online order processing role?

As an online order processing specialist, your typical day involves reviewing new customer orders, verifying payment and shipping information, updating databases, and coordinating with warehouse or shipping teams to ensure timely fulfillment. You may also address customer inquiries regarding order status, resolve discrepancies, and manage returns or exchanges. Collaboration with other departments, such as inventory management and customer service, is common to keep operations running smoothly. Attention to accuracy and efficient multitasking are key, as processing errors can impact customer satisfaction and business performance.

What are the key skills and qualifications needed to thrive in the online order processing position, and why are they important?

To excel in Online Order Processing, strong attention to detail, organizational skills, and familiarity with order management software are essential, typically supported by experience in data entry or e-commerce. Proficiency in platforms such as Shopify, Magento, or proprietary ERP systems is often required, along with basic understanding of inventory and shipping processes. Excellent communication, problem-solving abilities, and customer service orientation help individuals stand out in this role. These skills are crucial for ensuring efficient, accurate order fulfillment and a positive customer experience in a fast-paced, digital retail environment.

What are the most commonly searched types of Order Processing jobs in Massachusetts?

The most popular types of Order Processing jobs in Massachusetts are:

What are popular job titles related to Online Order Processing jobs in Massachusetts?

For Online Order Processing jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Online Order Processing jobs in Massachusetts look for?

The top searched job categories for Online Order Processing jobs in Massachusetts are:

What cities in Massachusetts are hiring for Online Order Processing jobs?

Cities in Massachusetts with the most Online Order Processing job openings:

Online Order Processing jobs near you
Infographic showing various Online Order Processing job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,596 per year, or $20 per hour.

Customer Support Specialist

PIP

East Longmeadow, MA • On-site

$21 - $25/hr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Paid time off

Job Title: Customer Support Specialist
Location: East Longmeadow, MA
Job Type: Full-Time
About Us:We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and exceptional customer experiences. We are seeking a detail-oriented and customer-focused professional to become a member of our team as a Client Support Specialist.
Key Responsibilities:
• Serve as the primary point of contact for customers via phone, email, and in person
• Manage client relationships and ensure a high level of customer satisfaction and retention
• Process orders using customer retention and print management systems (including PrintSmith)
• Coordinate with production teams to ensure accuracy and timely delivery of projects
• Review job specifications carefully to maintain quality and minimize errors
• Handle customer inquiries, provide quotes, and resolve issues efficiently
• Assist with e-commerce order processing and online customer interactions
• Assist with order buyouts and vendor coordination as required
• Help manage and track inventory for office and production departments
Qualifications:
• Previous experience in the commercial printing industry preferred
• College graduate, 4-year degree or equivalent
• Excellent communication skills, written and oral
• Great people skills are a must. Organized and detail oriented
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with PrintSmith or similar print management/customer retention software preferred
• Strong phone etiquette and excellent oral and written communication skills
• Exceptional attention to detail and organizational skills
• Ability to multitask and thrive in a fast-paced, deadline-driven environment
• Comfortable working directly with clients and managing multiple projects simultaneously
• Familiarity with e-commerce platforms and social media tools
What We Offer:
• Competitive wage based on experience
• Health Insurance, Dental Insurance, Vacation Pay, 401k after prescribed period
• Supportive team environment
• Opportunities for growth and development
Compensation: $21.00 - $25.00 per hour
We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.
If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is PIP and its independent franchisees. PIP is a leading industry provider of printing, signs and marketing services, but we're less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hard...and play harder. It's part of our DNA.
With several career paths to choose from - sales, marketing, design, production, operations - no matter the role you choose, you'll be working in an organization that cares about you. At PIP you can make a difference.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIP.

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