Amazon Order Processing Jobs in Massachusetts (NOW HIRING)

On the Amazon Robotics (AR) team, we build dynamic partnerships between people and intelligent machines. This intricate collaboration helps Amazon fulfill orders with unmatched accuracy. Working in symphony with our robotic technology, employees have the opportunity to extend their technical capabilities by working alongside some of the industry's most advanced technologies. This includes our fleet of autonomous mobile robots (the world's largest), sophisticated control software, and technologies like language perception, machine learning, object recognition, and semantic understanding of environments. These technologies help employees deliver an ever-improving customer and employee experience, as well as improve the safety of our facilities. We focus on solving near term opportunities while charting a roadmap for how we will navigate the product development needs to maximize business value over the next 3 - 5 years.
The Deployment Order Manager is a pivotal role within Amazon Robotics, focusing on execution performance for our customers. This position encompasses a wide range of responsibilities, including end-to-end deployment order management, handling Problem Service Reports, providing post-deployment support, managing internal material requisitions, and troubleshooting delivery and supply gaps. The role requires a proactive and motivated self-starter who is passionate about operational processes, capable of analyzing trends, and recommending as well as implementing process improvements. The ideal candidate will possess a strong enthusiasm for technology and a drive to elevate operational standards. They should also demonstrate excellent writing and communication skills, sound judgment, and a keen attention to detail, all while actively supporting and fostering a culture of inclusion within the team. In this role, the Deployment Order Manager will be responsible for managing multiple Deployment Engineering projects simultaneously. The manager will collaborate closely with procurement and logistics teams to ensure site health readiness and will communicate this readiness to customers. Additionally, the role involves resolving and troubleshooting customer ticket issues, addressing system deficiencies, and driving operational excellence by contributing to key performance indicators (KPIs) and service level agreements (SLAs). The Deployment Order Manager will also play a crucial role in contributing to process improvements, cost optimization, and sustainability initiatives in partnership with Robotics Supply Chain leadership.
Key job responsibilities
- Manage Deployment Engineering orders for multiple projects at a time.
- Collaborate and communicate with internal/external stakeholders on site health readiness and maintain high bar of delivery excellence.
- Execute Equipment Install Plan (EIP) vs Sales Order (SO) mismatches; resolve and troubleshoot customer ticket issues.
- Present confidently to Amazon executives as well as other large audiences.
- Drive operational excellence by contributing to KPIs and SLAs.
- Drive OM process improvements, cost optimization and scalability initiatives in collaboration with Robotics Supply Chain leadership.
- Actively support and foster a culture of inclusion.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience within a distribution center, logistics, or manufacturing environment
- 3+ years of supply chain experience
- Experience communicating and presenting to senior leadership
PREFERRED QUALIFICATIONS
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, N.Reading - 85,800.00 - 128,600.00 USD annually