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Online Inbound Call Center Jobs in Park Ridge, IL

Zest Health

Call Center Nurse Manager

Chicago, IL

Company Description The role of call center nurse presents applicants with opportunity to enter a rapidly growing company, Zest Health, that is reinventing the healthcare experience for its members.

Pldi

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Company Description The role of call center nurse presents applicants with opportunity to enter a rapidly growing company, Zest Health, that is reinventing the healthcare experience for its members.

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

Beacon Mobility

Call Center Agent

Chicago, IL · On-site

$17 - $17.50/hr

Essential Job Functions: • Answer reservation calls within three (3) rings. • Provide trip status updates in the form of ETA calls. • Ensure that all call center requirements outlined in the ...

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Online Inbound Call Center information

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$12

$17

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How much do online inbound call center jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for online inbound call center in Park Ridge, IL is $17.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $17.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Online Inbound Call Center position, and why are they important?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an Online Inbound Call Center job?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What are the typical daily responsibilities for someone working in an Online Inbound Call Center position?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What job categories do people searching Online Inbound Call Center jobs in Park Ridge, IL look for? The top searched job categories for Online Inbound Call Center jobs in Park Ridge, IL are:
What cities near Park Ridge, IL are hiring for Online Inbound Call Center jobs? Cities near Park Ridge, IL with the most Online Inbound Call Center job openings:
Online Inbound Call Center jobs near you

Call Center Scheduler-Incoming - Part Time

Familia Dental & Vivid Smiles

Schaumburg, IL • On-site

$18/hr

Part-time

Retirement

Re-posted 25 days ago

Job description

Description:

Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team.


* Are you looking for a meaningful career where you can make a real impact? Looking to get your foot in the door in the medical/health field? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you! Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team-no prior experience or certification required. We provide comprehensive on-the-job training to help you succeed!


About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the company and turn a job into a career.


Benefits for Part-time Employees

  • Flex Time
  • 401K
  • Financial advisors
  • On-demand pay (receive part of your check early)!


Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.


Responsibilities/ Job Duties:

  • Provide excellent customer service to all patients calling in
  • Answering phone calls
  • Scheduling appointments based on needs of patients and availability of providers
  • Assist in answering general inquiries from patients
  • Listen to patients while applying our processes and procedures
  • Looking for solutions to our patients’ challenges
Requirements:
  • Dependable and able to be on time
  • Positive Attitude
  • Excellent professional verbal and written communication and listening skills
  • Able to speak on the phone and provide excellent customer service
  • Ability to recognize and be sensitives to patients' emotions
  • Exceptional customer/patient service skills (Customer/patient focused attitude)
  • Ability to carry out written or verbal instructions
  • Accurately enter patient information, data, and records into system
  • Ability to work in fast paced, patient-focused environment.
  • High school Diploma or equivalent

Other Qualifications/ Skill Sets:

  • Strong Computer Skills– Ability to maneuver within multiple computer systems at once
  • Prior experience with Denticon or similar scheduling system
  • Ability to multi-task, prioritize, and manage time effectively
  • Organizational and time management skills
  • Effective problem-solving abilities
  • Prior Customer Service/ Call Center experience is strongly preferred but not required
  • Bilingual (English/Spanish) a plus!

Hours & Availability

Office Hours: M - F: 10:00 AM – 2:00 PM

  • Monday - Friday
  • 20 hours per week

Apply