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Online Inbound Call Center Jobs in Meriden, CT (NOW HIRING)

EXL

Inbound Call Center Reps - Entry level

Hartford, CT · On-site

$19 - $24/hr

... online yoga access at no cost to the employee * 401( k) match: Up to 3% annually * To learn more ... Process shareholder inbound call requests accurately and efficiently, including purchases ...

iShare Inc.

Inbound Call Center Reps

Hartford, CT · On-site

... online yoga access at NO COST to the employee. * 401k match: up to 3% annually. **About the team ... Deliver first class inbound client service (customer service) in every single contact as part of ...

Mysocialwiz

Call Center Representative

West Haven, CT · Remote

$16.50 - $20.50/hr

You will also inform customers of the product terms and features and project a professional company image through voice and online interactions. Call Center Agent Job Responsibilities and Duties:

MMC Group

Call Center Representative

East Hartford, CT · On-site

$19.94/hr

... online consumer portal. If you're a great listener, enjoy helping others, and thrive in a fast ... Answering inbound customer calls with professionalism and empathy * Assisting customers with ...

Mysocialwiz

Call Center Representative

West Haven, CT · Remote

$16.50 - $20.50/hr

You will also inform customers of the product terms and features and project a professional company image through voice and online interactions. Call Center Agent Job Responsibilities and Duties:

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

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Online Inbound Call Center information

See Meriden, CT salary details

$12

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$22

How much do online inbound call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for online inbound call center in Meriden, CT is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $17.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the most commonly searched types of Inbound Call Center jobs in Meriden, CT? The most popular types of Inbound Call Center jobs in Meriden, CT are:
What are popular job titles related to Online Inbound Call Center jobs in Meriden, CT? For Online Inbound Call Center jobs in Meriden, CT, the most frequently searched job titles are:
What job categories do people searching Online Inbound Call Center jobs in Meriden, CT look for? The top searched job categories for Online Inbound Call Center jobs in Meriden, CT are:
What cities near Meriden, CT are hiring for Online Inbound Call Center jobs? Cities near Meriden, CT with the most Online Inbound Call Center job openings:
Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Meriden, CT as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,333 per year, or $17 per hour.

Inbound Call Center Reps - Entry level

ExlService Holdings, Inc.

Hartford, CT • On-site

$19 - $24/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 19 days ago

ExlService Holdings rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

131st of 485 rated business services

Job description


Compensation and Benefits
  • Hourly rate: $19/hr-$24/hr, depending on experience
  • Bonus: P4P Performance-rated bonuses paid quarterly
  • Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays, 8 company holidays, and volunteer time off
  • Other PTO: Jury duty, bereavement leave, military leave, and other applicable leave per state regulations
  • Benefits: Medical benefits, subsidized gym memberships, dental, vision, legal, identity theft protection, critical illness, and pet i nsurance offered at competitive premiums
  • Additional benefits: Basic life insurance, short-term and long-term disability, and an employee assistance program, including mental health support and online yoga access at no cost to the employee
  • 401( k) match: Up to 3% annually
  • To learn more, visit us at www.exlservice.com/careers

Responsibilities
  • Process shareholder inbound call requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates.
  • Assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements.
  • Investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer a gency processes.
  • Educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding.

How you will make an impact:
  • Respond to inbound customer calls via phone regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance.
  • Deliver first-class inbound client service in every interaction as part of Fund Services operations.
  • Use strong verbal and written communication skills to convey complex information clearly and professionally.
  • Apply strong analytical, problem-solving, and attention-to-detail skills to analyze data and identify solutions to client inquiries and issues.
  • Resolve client issues or provide the best alternative solutions to reduce client friction points.
  • Deliver outstanding client service through NPS and driver indices, compliance, and efficiency metrics while providing a best -in-class experience for all clients.
  • Document all client interactions, inquiries, and recommendations accurately, maintaining comprehensive records in accordance with regulatory requirements and company policies.
  • Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service.
  • Demonstrate a strong team-player mindset through collaboration and individual accountability
  • Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to addres s client needs, resolve issues, and coordinate service delivery.

Qualifications
To be successful in this role, we're seeking the following:
  • Prior Contact Center experience preferred but not required;
  • Recent graduates encouraged to apply with background in Banking a nd Finance, Accounting, Economics, Business Administration and other related fields.
  • Willing to work 100% onsite at the Hartford, CT office, Monday-Friday.
  • Willing to work shifting schedules as needed by the business between 8:00 AM EST and 6:00 PM EST.
  • Qualified candidates will be asked to complete a series of assessments, including a Performance Skills Index and a Call Center Simulation.

Note: The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

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