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Online Inbound Call Center Jobs in Jackson, NJ (NOW HIRING)

SPS North America

Call Center Manager

New York, NY · On-site

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Oversee inbound calls, customer inquiries, ticket changes, and reservations * Support B2C ...

Nexxaworks

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

SPS North America

Call Center Manager

New York, NY · On-site

$24/hr

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Oversee inbound calls, customer inquiries, ticket changes, and reservations * Support B2C ...

SPS North America

Call Center Manager

New York, NY · On-site

$24/hr

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Oversee inbound calls, customer inquiries, ticket changes, and reservations * Support B2C ...

SNI USA Inc

Call Center Rep

Florence, NJ · On-site

$18 - $19/hr

Position Summary The Call Center Representative handles a large volume of inbound and outbound calls, takes orders, answers questions and addresses any concerns of the customer. This position ...

Skin and Aesthetic Centers

Call Center Agent

Toms River, NJ · On-site

$14.50 - $19.25/hr

We are seeking a Call Center Agent to join our team! We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service ...

Michelsgaming

Call Center representative

New York, NY · On-site

$17.50 - $22/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

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Online Inbound Call Center information

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How much do online inbound call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for online inbound call center in Jackson, NJ is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.32 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are the most commonly searched types of Inbound Call Center jobs in Jackson, NJ?

The most popular types of Inbound Call Center jobs in Jackson, NJ are:

What are popular job titles related to Online Inbound Call Center jobs in Jackson, NJ?

For Online Inbound Call Center jobs in Jackson, NJ, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in Jackson, NJ look for?

The top searched job categories for Online Inbound Call Center jobs in Jackson, NJ are:

What cities near Jackson, NJ are hiring for Online Inbound Call Center jobs?

Cities near Jackson, NJ with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Jackson, NJ as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,105 per year, or $17.4 per hour.

Call Center Manager

SPS North America

New York, NY • On-site

Full-time

Posted 8 days ago

Job description

Reports To: Client Services Manager, Client Services Supervisor, or equivalent leadership

Business Hours: Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule

Lead a High-Performing Customer Service Team

The Call Center Manager oversees daily call center operations and supports a team responsible for inbound customer service, sales inquiries, group bookings, and ticket reservations. This role ensures customers receive prompt, professional, and personalized service while maintaining operational and sales goals.

Why This Role Matters

As a key leader within the call center, you'll help ensure customers receive an exceptional experience while supporting the team in meeting service, sales, and operational objectives.

What You'll DoTeam & Call Center Operations
  • Supervise and support daily call center activities and staff
  • Monitor call volume, service levels, and team performance
  • Assign work and help ensure appropriate staffing and coverage
  • Coach, train, and provide feedback to team members
  • Escalate and resolve complex customer issues
Customer & Sales Support
  • Oversee inbound calls, customer inquiries, ticket changes, and reservations
  • Support B2C registrations, group bookings, and B2B client reservations
  • Ensure accurate and timely processing of ticket and ancillary product sales
  • Monitor service quality and promote a positive customer experience
Reporting & Process Improvement
  • Track team metrics and provide operational reporting
  • Identify opportunities to improve workflows and customer service
  • Ensure adherence to client and SPS policies and procedures
  • Collaborate with the sales team and site leadership on operational needs
What You Bring
  • High school diploma or equivalent required
  • 2+ years of call center or customer service experience
  • Previous supervisory or team lead experience preferred
  • Experience in a high-volume customer service environment
  • Strong communication, coaching, and problem-solving skills
  • Proficiency with Microsoft Office and call center systems
  • Ticketing or reservations experience preferred
  • Ability to work weekends, holidays, and varying shifts
Physical Requirements
  • Ability to sit, stand, or walk for extended periods
  • Ability to work comfortably on a computer and operate standard office equipment
  • Ability to lift up to 40 lbs.

Travel: None or Negligible

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