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Online Inbound Call Center Jobs in Georgetown, KY

Valeris

Executive Case Manager (Remote)

Lexington, KY · Remote

Managed through call/contact center structure, this role supports inbound and outbound calls to patients, caregivers, specialty pharmacies and healthcare professionals. * Performs post Benefits ...

Corpay

Customer Service Specialist

Lexington, KY · On-site

$14.90 - $16.35/hr

Customer Service & Call Center Opportunities * Corpay is hiring for a variety of Customer Service ... Providing exceptional customer service through inbound and outbound phone calls and email ...

Galls

Customer Experience Representative

Lexington, KY · On-site

$16 - $21.50/hr

Document inbound inquiries with correct call disposition and resolution for proper tracking and ... call center preferred * Effective in building and maintaining positive customer relations

Galls

Customer Experience Representative

Lexington, KY · On-site

$16 - $21.50/hr

Document inbound inquiries with correct call disposition and resolution for proper tracking and ... call center preferred * Effective in building and maintaining positive customer relations

Galls

Customer Experience Representative

Lexington, KY · On-site

$14 - $19/hr

Document inbound inquiries with correct call disposition and resolution for proper tracking and ... call center preferred * Effective in building and maintaining positive customer relations

Galls

Customer Experience Representative

Lexington, KY

$13.75 - $18.75/hr

Document inbound inquiries with correct call disposition and resolution for proper tracking and ... call center preferred * Effective in building and maintaining positive customer relations

StratBPO

Customer Service Rep

Winchester, KY

$34K - $47K/yr

Utilize call center experience to assist customers with service sales * Handle inbound calls and emails related to bathroom remodeling products * Adhere to service standards and provide excellent ...

New

Payliance

Be Seen First

Collections Specialist

Lexington, KY · On-site

$18 - $19/hr (+ commission)

What You'll Do · Handle inbound collection calls from borrowers, providing account information and ... Preferred Qualifications · Prior experience in collections, customer service, or a call center ...

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All JobsOnline Inbound Call Center JobsOnline Inbound Call Center Jobs in Georgetown, KY

Online Inbound Call Center information

See Georgetown, KY salary details

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How much do online inbound call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online inbound call center in Georgetown, KY is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $16.49 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are the most commonly searched types of Inbound Call Center jobs in Georgetown, KY?

The most popular types of Inbound Call Center jobs in Georgetown, KY are:

What are popular job titles related to Online Inbound Call Center jobs in Georgetown, KY?

For Online Inbound Call Center jobs in Georgetown, KY, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in Georgetown, KY look for?

The top searched job categories for Online Inbound Call Center jobs in Georgetown, KY are:

What cities near Georgetown, KY are hiring for Online Inbound Call Center jobs?

Cities near Georgetown, KY with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Georgetown, KY as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,553 per year, or $15.7 per hour.

Customer Service Specialist

defi AUTO LLC

Frankfort, KY • On-site

$20/hr

Full-time

PTO

Re-posted 9 days ago

Job description

About defi SOLUTIONS:

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance. 

What is in it for You? 

  • Paid Training 
  • Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance 
  • Tuition Reimbursement 
  • Day One - Comprehensive Benefits Package 
  • We encourage your individual growth and look to promote within! 

Position Summary

The Customer Service Specialist is responsible for managing a high volume of inbound and outbound calls, helping customers understand their account status, reviewing payment options, processing account requests, and providing a professional, solutions-focused customer experience.

Duties and Responsibilities

  • Assist customers with bank and auto loan account questions in a high-volume contact center environment.
  • Handle inbound and outbound calls professionally while providing accurate account support.
  • Process ACH requests.
  • Provide payoff quotes for consumers and dealers.
  • Update customer account information, including address changes and name changes.
  • Assist customers with online banking account needs, including password resets.
  • Order copies of checks/payments as needed.
  • Review customer account status and assist with payment-related questions.
  • Support early-stage account recovery conversations by helping customers understand available payment or resolution options.
  • Accurately document customer interactions and account updates.
  • Maintain professionalism, empathy, and compliance during all customer conversations.
  • Perform other duties as assigned.

Required Qualifications: 

  • High School Diploma or GED 
  • Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
  • Proven Remote Work Experience: Demonstrated experience working from home, with a reliable internet connection (stipend not included), ensuring you can work effectively and maintain adherence and quality standards remotely 
  • State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you. 

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.