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Online Helpdesk Jobs in Ridgewood, NJ (NOW HIRING)

Varsity Tutors

Social Networking Tutor

Summit, NJ · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Elizabeth, NJ · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

City of New York

Senior Helpdesk Technician

Manhattan, NY · On-site

$22 - $29.50/hr

It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about ...

City of New York

Senior Helpdesk Technician

Manhattan, NY · On-site

$80K - $90K/yr

It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about ...

Varsity Tutors

Social Networking Tutor

New Rochelle, NY · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Hoboken, NJ · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Paramus, NJ · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Mount Vernon, NY · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

City of New York

Senior Helpdesk Technician

Manhattan, NY · On-site

$22 - $29.50/hr

It's an opportunity to provide meaningful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at NYC.GOV/DCAS to learn more ...

City of New York

Senior Helpdesk Technician

Manhattan, NY · On-site

$22 - $29.50/hr

It's an opportunity to provide meaningful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at NYC.GOV/DCAS to learn more ...

Forbes

Temporary Helpdesk Engineer

Jersey City, NJ

$40 - $45/hr

Forbes is seeking a Temporary Helpdesk Engineer, a hands-on technical support role within Forbes' Corporate Technology team. This position provides day-to-day technical support to employees, resolves ...

Varsity Tutors

Social Networking Tutor

White Plains, NY · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Paterson, NJ · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Yonkers, NY · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Westfield, NJ · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Clifton, NJ · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

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All JobsOnline Helpdesk JobsOnline Helpdesk Jobs in Ridgewood, NJ

Online Helpdesk information

See Ridgewood, NJ salary details

$12

$23

$34

How much do online helpdesk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online helpdesk in Ridgewood, NJ is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.25 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What job categories do people searching Online Helpdesk jobs in Ridgewood, NJ look for?

The top searched job categories for Online Helpdesk jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Online Helpdesk jobs?

Cities near Ridgewood, NJ with the most Online Helpdesk job openings:

Online Helpdesk jobs near you
Infographic showing various Online Helpdesk job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 58% Full Time, 37% Part Time, 1% Temporary, and 4% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $48,721 per year, or $23.4 per hour.

Junior Helpdesk Support

Cantor Fitzgerald Securities

Manhattan, NY • On-site

$58K - $65K/yr

Full-time

Re-posted 6 days ago

Job description


As a Junior Helpdesk Support, you will be the first point of contact for IT-related queries and issues. Your primary goal is to deliver exceptional customer service and timely resolutions. You will manage tickets, perform remote troubleshooting, and maintain Active Directory operations. Additionally, you will contribute to our knowledge base, assist with user onboarding, and ensure smooth communication regarding service disruptions.
Responsibilities
  • Serve as the primary IT support contact via phone, email, and MS Teams, aiming for first-contact resolution.
  • Log and manage tickets using the Service Desk ticketing system, ensuring thorough descriptions and necessary approvals.
  • Troubleshoot remote access issues and guide end users through problem-solving steps.
  • Maintain clear work queues by adhering to SLA timeframes for ticket resolution.
  • Administer Multi-Factor Authentication (MFA) for various applications and services.
  • Manage Active Directory operations, including user account management and permission updates.
  • Configure shared drive mappings and maintain distribution lists and Microsoft 365 groups.
  • Document recurring issues and resolutions to reduce repeat incidents and contribute to the knowledge base.
  • Participate in shift rotations or on-call duties to support global time zones as needed.
  • Assist with user onboarding and offboarding processes, ensuring smooth hardware provisioning and account management.

Qualifications
  • Proficiency in Active Directory user & group management is a must.
  • 1+ year of experience in a helpdesk or IT support role is preferred.
  • Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint) is essential.
  • Familiarity with ITSM tools like ServiceNow or Jira Service Management is an asset.
  • Excellent written and verbal communication skills in English are required.
  • Experience supporting remote users across multiple time zones is advantageous.
  • Strong analytical and problem-solving abilities are key.
  • Basic understanding of networking concepts (DNS, VPN, DHCP) is preferred.
  • Relevant certifications such as CompTIA A+ or ITIL Foundation are desirable.
  • Experience in the financial services industry is a plus.

Compensation Expectations: $58,000-$65,000
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