1

Online Helpdesk Jobs in Ridgewood, NJ (NOW HIRING)

The Role Inspira Education Group is searching for a Head of Online Events to build and scale one of ... Help research and test offline event opportunities if strategically valuable (e.g., college fairs ...

The Role Inspira Education Group is searching for a Head of Online Events to build and scale one of ... Help research and test offline event opportunities if strategically valuable (e.g., college fairs ...

Helpdesk Technician

North Bergen, NJ

$22.25 - $30/hr

Mandatory Skills : Windows 7 domain Networking Store systems Scanner / POSAdmin / use Fielding calls from technicians onsite And configuration steps their Printer IP address Preffered Supporting over ...

Position Overview We are seeking a seasoned and service-oriented Helpdesk Support professional to ... Experience supporting Microsoft 365, including Exchange Online, Teams, and SharePoint. * Working ...

Position Overview We are seeking a seasoned and service-oriented Helpdesk Support professional to ... Experience supporting Microsoft 365, including Exchange Online, Teams, and SharePoint. * Working ...

Online ESL Tutor

New York, NY · On-site +1

$15 - $24/hr

Along the way, we will assist you with free professional development training and help you become ... Because you'll be teaching online from your home, you'll need your own computer and a good internet ...

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

Forbes is seeking a Temporary Helpdesk Engineer, a hands-on technical support role within Forbes' Corporate Technology team. This position provides day-to-day technical support to employees, resolves ...

Online ESL Tutor

New York, NY · Remote

$15 - $24/hr

Along the way, we will assist you with free professional development training and help you become ... Because you'll be teaching online from your home, you'll need your own computer and a good internet ...

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Senior Helpdesk Technician

Manhattan, NY · On-site

$22 - $29.50/hr

It's an opportunity to provide meaningful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at NYC.GOV/DCAS to learn more ...

It's an opportunity to provide meaningful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at NYC.GOV/DCAS to learn more ...

Showing results 21-40

Online Helpdesk information

See Ridgewood, NJ salary details

$12

$23

$34

How much do online helpdesk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online helpdesk in Ridgewood, NJ is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.25 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What job categories do people searching Online Helpdesk jobs in Ridgewood, NJ look for?

The top searched job categories for Online Helpdesk jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Online Helpdesk jobs?

Cities near Ridgewood, NJ with the most Online Helpdesk job openings:

Infographic showing various Online Helpdesk job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 58% Full Time, 37% Part Time, 1% Temporary, and 4% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $48,721 per year, or $23.4 per hour.

Helpdesk Administrator

Tower Research Capital LLC

New York, NY • On-site

Full-time

Retirement, PTO

Re-posted 20 days ago


Job description

Company Description

Founded in 1998, Tower Research Capital LLC is a leader in the thriving field of high-frequency trading. Working at Tower means collaborating with bright minds from around the world to create cutting edge-technology and tackle challenging technical problems. 

Job Description

Tower Research Capital LLC, a high-frequency proprietary trading firm founded in 1998, seeks a smart and independent Helpdesk Administrator to join our Systems team. In this role, you will support day-to-day operations and resolve hardware issues.

As a Helpdesk Administrator, your responsibilities may include:

  • Resolving trouble tickets for Linux and Windows users
  • Deploying Windows and Linux desktops
  • Creating and maintaining user accounts
  • Repairing and upgrading hardware including desktops, servers, laptops, printers, and scanners
  • Racking and stacking servers
  • Researching materials for orders through vendors
  • Providing front-line user support with minimal supervision
  • Managing and maintaining on-site inventory
  • Keeping data centers and shared spaces clean and organized
Qualifications


You should be motivated to find the best solutions to problems of all sizes, whether they require visiting data centers or crawling under desks. Our ideal candidate will have:

  • A solid knowledge of PC hardware and computer internals
  • Deploying Windows and Linux desktops
  • Creating and maintaining user accounts
  • Repairing and upgrading hardware including desktops, servers, laptops, printers, and scanners
  • Racking and stacking servers
  • Researching materials for orders through vendors
  • Providing front-line user support with minimal supervision
  • Managing and maintaining on-site inventory
  • Keeping data centers and shared spaces clean and organized

Additionally, you should be able to:

  • Prioritize on the fly by juggling multiple assignments simultaneously
  • Handle a heavy workload and "fight fires" without losing your cool
  • Work well independently with minimal supervision
  • Lift up to 40 pounds
  • Work occasional night and weekend hours
  • Occasional travel to Tower's other offices
Additional Information

Benefits

Tower's main office and garden roofdeck are located in TriBeCa, a neighborhood in downtown Manhattan. While we work hard, Tower's cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life.

Benefits include:

  • Competitive salary
  • 401(k) with company matching
  • Five weeks of paid vacation per year plus nine aid holidays
  • Free breakfast, lunch, and snacks on a daily basis
  • Free gym membership
  • Free tickets to New York events, including the US Open and TriBeCa Film Festival

Tower is not accepting third-party resume submissions for this position.