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Online Customer Support Representative Jobs in Reno, NV

Tessco, LLC

Customer Service Representative

Reno, NV · Hybrid

$20 - $23/hr

We are searching for a Customer Service Representative in Reno, NV to join our team! We are looking ... Our Call Center Agents provide support for our customers. This position is part of a support team ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

The Customer Service Representative plays a vital role in supporting the Customer Service Supervisor and the department by managing daily activities. These activities include creating and issuing ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

The Customer Service Representative plays a vital role in supporting the Customer Service Supervisor and the department by managing daily activities. These activities include creating and issuing ...

ontrac

Customer Experience Rep III

Reno, NV · Hybrid

$21 - $31.73/hr

The Customer Experience Coordinator serves as a frontline operational support resource for OnTrac ... The salary range above represents the national range for this position. The salary range may be ...

ontrac

Customer Experience Rep III

Reno, NV · Hybrid

$21 - $31.73/hr

The Customer Experience Coordinator serves as a frontline operational support resource for OnTrac ... The salary range above represents the national range for this position. The salary range may be ...

Liveops

Remote Customer Service Representative

Reno, NV · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Sparks, NV · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsOnline Customer Support Representative JobsOnline Customer Support Representative Jobs in Reno, NV

Online Customer Support Representative information

See Reno, NV salary details

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How much do online customer support representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online customer support representative in Reno, NV is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

What are popular job titles related to Online Customer Support Representative jobs in Reno, NV?

For Online Customer Support Representative jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Reno, NV look for?

The top searched job categories for Online Customer Support Representative jobs in Reno, NV are:

What cities near Reno, NV are hiring for Online Customer Support Representative jobs?

Cities near Reno, NV with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,983 per year, or $18.7 per hour.

Customer Service Representative

Tessco, LLC

Reno, NV • Hybrid

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago

Job description

Come build your career at Tessco. We are searching for a Customer Service Representative in Reno, NV to join our team!

We are looking for someone to join our team who is passionate about helping others. Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders and collaborating across organizational teams to resolve challenges. 

Responsibilities:

  • Answer queue customer calls and Tessco.com Live Chats, and email inquiries quickly and professionally while building rapport with customers
  • Provide an exceptional customer experience on each call or interaction
  • Process NetSuite pre- and post-sale cases (we will train you)
  • Provide Tessco.com support to customers
  • Convert inquiries into orders while promoting Tessco's value proposition in all customer correspondence
  • Process quotes and orders accurately and timely using our solid processes
  • Collaborate with team members to get customers the solution they need
  • Mentor new team members for smooth and efficient onboarding
  • Possible travel for trainings as needed

Qualifications:

  • Professional and pleasant phone demeanor
  • Great at building rapport and making connections quickly
  • Excellent verbal and written communication skills
  • A natural problem solver with a customer first mindset
  • Strong attention to detail and good follow up skills
  • Ability to multi-task and respond to rapid change
  • Demonstrate empathetic active listening skills
  • Bachelor's degree or equivalent experience preferred
  • Bonus points if you have worked in a call center or customer support role

Why Join Our Team?

  • Hybrid work schedule
  • 401K with a company match to help you invest in your future
  • Comprehensive medical, dental, vision, and prescription plans to keep you at your best
  • Hone your skills or learn new ones with tuition subsidy

Pay Range: $20.00/hour - $23.00/hour

Apply