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Online Customer Service Jobs in Basking Ridge, NJ

BoConcept NY

Customer Service Representative

Bayonne, NJ · On-site

$16.25 - $22/hr

Manage and follow up on work orders submitted on online web form. * Retrieve and document quality issues from customers * Help solve customer issues regarding damages and repairs * Call and schedule ...

BoConcept

Customer Service Representative

Bayonne, NJ

$16.25 - $22/hr

Manage and follow up on work orders submitted on online web form. * Retrieve and document quality issues from customers * Help solve customer issues regarding damages and repairs * Call and schedule ...

Catbird

Associate Director, Customer Experience

New York, NY · On-site

$18 - $24/hr

They bring deep subject matter expertise in customer service and work autonomously to build and ... This role works closely with our retail store teams to bridge the in-store and online customer ...

MSI

Customer Service Representative (CSR)

Edison, NJ · On-site

$18.75 - $21.75/hr

The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties ...

Wkm Group

Customer Service Representative

Manhattan, NY · On-site

$17.75 - $24/hr

We currently have openings in our Customer Service Dept. to respond to member and provider ... all issues utilizing on-line systems and procedures, and in accordance with all applicable ...

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$10

$19

$27

How much do online customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online customer service in Basking Ridge, NJ is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

How do you become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some roles may require previous experience in customer support or related fields, and training is often provided by the employer.

How to become a customer service online?

To become a customer service online representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many roles require experience with customer management software or live chat tools, and some employers may prefer certifications in customer service or related fields. Building good problem-solving abilities and a professional online presence can also improve your chances of securing such positions.

What are the most commonly searched types of Customer Service jobs in Basking Ridge, NJ?

The most popular types of Customer Service jobs in Basking Ridge, NJ are:

What cities near Basking Ridge, NJ are hiring for Online Customer Service jobs?

Cities near Basking Ridge, NJ with the most Online Customer Service job openings:

Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Basking Ridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,292 per year, or $19.4 per hour.

Associate Director, Customer Experience

Catbird

New York, NY

$18 - $24/hr

Full-time

Posted 23 days ago

Job description

Catbird, a DTC demi-fine jewelry company,  is looking for an Associate Director of Customer Experience to own the full CX function, from high touch customer engagement to the operational backbone of our repairs and returns process. This person will be a hands-on leader who can sit with a customer on a delicate issue in the morning and dig into a process bottleneck  in the afternoon. They bring deep subject matter expertise in customer service and work autonomously to build and continuously improve how Catbird serves customers at scale.

Key Responsibilities

Team Leadership

  • Manage a team of 7-10,  ensuring consistent quality, coverage, and performance across time zones

  • Set clear goals, coach for growth, and build a culture of ownership in customer interactions

  • Partner with HR on hiring, onboarding, and performance management for the team

Customer Experience

  • Serve as an escalation point for complex, high touch, or sensitive customer situations

  • Define and uphold service standards that reflect Catbird's brand voice and values across all channels

  • Define and evolve Catbird's CX strategy, setting the long term direction for how service quality builds customer loyalty and repeat purchase behavior

  • Partner closely with manufacturing, warehouse and merchandising partners to resolve fulfillment issues, shipping delays, inventory discrepancies, and order exceptions

  • Monitor the returns experience for domestic and international orders and troubleshoot issues as they arise

  • Deliver high touch clienteling for VIP and high value customers, building lasting relationships through personalized support and proactive outreach

  • Build feedback loops from customer interactions into product, retail, and merchandising teams

  • This role works closely with our retail store teams to bridge the in-store and online customer experience, serving as a key partner for escalations, issue resolution, and ensuring consistency across channels

Operational Strategy

  • Bring subject matter expertise to evaluate and evolve CX tooling, workflows, and staffing models as the business grows

  • Track CX KPIs and provide actionable insights and recommendations to improve performance

  • Act as subject matter expert for CX and clienteling systems (e.g. Kustomer, Endear, NetSuite), maintaining fluency in new features and capabilities

  • Support the evaluation and adoption of AI powered customer service tools and automation opportunities to improve productivity and customer satisfaction

  • Own end to end repairs processing, including intake, manufacturing coordination, status tracking, customer communication and reporting

  • Partner cross functionally with Retail, Product Development, and Manufacturing on issues that touch repairs, product quality, or customer satisfaction

  • Report on CX KPIs to senior leadership

Our Ideal Candidate

  • 8+ years in customer experience, with at least 2 to 3 years managing teams

  • Experience managing a service or repairs operation with real logistical complexity, retail, ecommerce, or luxury goods background strongly preferred

  • Comfortable being both the calm, high touch voice with a customer and the person redesigning a workflow

  • Strong process orientation, able to build structure without adding unnecessary bureaucracy

  • Experience with customer service and returns platforms (e.g. Kustomer, Gorgias, LOOP, Shopify or equivalent)

  • Experience implementing AI or automation tools in a CX context

  • Comfortable with data for reporting and decision making

  • Based in or able to commute to NYC, onsite at Brooklyn Navy Yard 3 days/week

$130,000 - $145,000 a year
plus bonus
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