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Online Customer Service Representative Jobs in Riverside, NJ

Meals America

Customer Service Representative

Lansdale, PA · On-site

$15.50 - $21/hr

Customer Service Representative Location: 1513 N Broad Street, Suite 120 Are you a people's person who loves helping others? Do you bring positivity, professionalism and outstanding customer service ...

Domino's Pizza

Customer Service Rep

Philadelphia, PA · On-site

$15.25 - $20.75/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's Pizza

Customer Service Rep

Norristown, PA · On-site

$15.25 - $20.75/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's

Customer Service Rep

Philadelphia, PA · On-site

$15.25 - $20.75/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's Pizza

Customer Service Rep

Malvern, PA

$15.75 - $21.25/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's Pizza

Customer Service Rep

Bryn Mawr, PA · On-site

$14 - $19/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's Pizza

Customer Service Rep

Conshohocken, PA · On-site

$15.75 - $21.50/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's Pizza

Customer Service Rep

Elkins Park, PA · On-site

$15.50 - $21/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's

Customer Service Rep

Feasterville Trevose, PA · On-site

$15 - $20.50/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

BCForward

Customer Service Representative

Pennington, NJ · On-site

$20 - $21/hr

Customer Service Representative Location: Hopewell, NJ 08534 Duration: Contract - 12 months We are seeking a Customer Service Representative (Level III) to join our dynamic team within Health ...

Domino's

Customer Service Rep

Elkins Park, PA · On-site

$15.50 - $21/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's

Customer Service Rep

Wayne, PA · On-site

$14.50 - $19.75/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

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Showing results 21-40

All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Riverside, NJ

Online Customer Service Representative information

See Riverside, NJ salary details

$9

$18

$27

How much do online customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online customer service representative in Riverside, NJ is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Riverside, NJ?

The most popular types of Customer Service Representative jobs in Riverside, NJ are:

What are popular job titles related to Online Customer Service Representative jobs in Riverside, NJ?

For Online Customer Service Representative jobs in Riverside, NJ, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Riverside, NJ look for?

The top searched job categories for Online Customer Service Representative jobs in Riverside, NJ are:

What cities near Riverside, NJ are hiring for Online Customer Service Representative jobs?

Cities near Riverside, NJ with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Riverside, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,488 per year, or $19 per hour.

Customer Service Representative

G Fedale General Contractors

North Wales, PA • On-site

$18 - $22/hr

Full-time

Re-posted 15 days ago

Key responsibilities

  • Respond to inbound service requests via phone, email, web forms, text, and other digital platforms, providing attentive and professional customer service.

  • Collect, record, and verify customer information accurately in CRM and other databases, ensuring data integrity and clarity.

  • Schedule appointments for Project Consultants by matching customer needs with consultant availability and confirming details in the scheduling system.

Job description

This position is located in North Wales, Pennsylvania.
Customer Service Representative
Summary: The Customer Service Representative supports customers and internal teams by managing inbound communications, accurately gathering information, scheduling appointments, and performing essential administrative tasks. This role ensures a positive customer experience through attentive service, precise data entry, and consistent adherence to established SOPs. The CSR collaborates with the Office Manager, Lead CSR, and other departments to maintain smooth operations and uphold company standards while actively contributing to a positive and productive team environment.
Essential Duties and Responsibilities:
  1. Responds promptly to inbound service requests across all channels (phone, email, web forms, text, and other digital platforms). Answers calls in a pleasant, professional manner with a clear and confident voice. Adheres to the approved phone script outline and elevated customer service standards. Remains attentive, responsive, and fully engaged throughout the conversation to ensure a positive customer experience.
  2. Collects and accurately records all necessary customer information, including contact details, service needs, and concerns relevant to the Project Consultant. Actively listens with focus and professionalism, asking clarifying questions when needed to ensure accuracy. Enters required information into the CRM, lead sheets, and other databases in a timely and thorough manner.
  3. Directs inbound call traffic to the appropriate parties while actively supporting overall phone volume to maintain company standards for customer experience. Answers calls in a pleasant, professional manner following the approved phone script, gathers necessary information to identify the caller's needs, and efficiently routes each call to the correct department or team member. Remains attentive, responsive, and collaborative with teammates to ensure high answer rates, minimal hold times, and a consistently positive customer experience.
  4. Schedules appointments for Project Consultants by using scheduling software to match customer needs with consultant availability, service type, and location. Collaborates with the customer to identify the most suitable day and time, ensuring convenience for both parties. Accurately records and confirms the appointment in the scheduling system for the assigned Project Consultant.
  5. Adheres to established Standard Operating Procedures (SOPs) and contributes to their ongoing improvement by providing operational feedback and supporting updates to maintain accuracy and alignment across departments.
  6. Works intentionally to meet and exceed established key performance indicators (KPIs) while continuously developing personal skill sets and supporting peer growth to strengthen overall team performance and service quality.
  7. Demonstrates consistent adherence to company core values and actively contributes to a positive, collaborative team culture that reflects professionalism, accountability, and mutual respect.
  8. Provides direct administrative and communication support to the Office Manager and Lead CSR, while assisting the Marketing and Sales sectors as needed. Maintains flexibility and availability to support all other departments and team members across the organization to ensure seamless coordination and service continuity.
  9. Seeks to improve productivity and results for this position on a daily basis.
  10. Follows all Company safety rules and operating procedures, practices and guidelines.
  11. Completes other tasks as assigned by Management.

Requirements:
  1. A high school diploma with additional training or coursework in accounting, communication, IT, billing, and collections.
  2. A minimum of 1 year in administrative support function. Construction experience is a plus.
  3. Strong 4-function math skills: addition, subtraction, multiplication, and division.
  4. Demonstrated computer skills. Familiarity with QuickBooks and a service-oriented CRM system.
  5. Excellent customer service skills, including the ability to keep calm and be clear with challenging customers, staff, and vendors.
  6. The perseverance to keep pursuing solutions even when customers, staff, or vendors are not cooperative.
  7. Strong oral and written communications skills when interacting with customers, staff, management, or vendors.
  8. Strong abilities to multi-task, prioritize activities, and react quickly to changing information.
  9. A valid driver's license with no restrictions on driving for company-related business.
  10. A reliable mode of transportation to ensure a prompt start to the working day.
  11. Desirable personal traits including honesty, integrity, accuracy, high standards, fairness, and good listening and time management skills.
  12. Strong analytical and problem-solving skills with an emphasis on quantitative methods. Solid working knowledge of federal, state, and local laws and regulations related to the selling, providing, and invoicing of construction services.
  13. No restrictions or requirements preventing the ability to work in the US for any US company.

Physical demands:
The ability to walk around an office, climb and descend stairs, work in a seated position at a desk for hours at a time, operate computers and phones, open file cabinets, bend/stand as necessary, and to occasionally lift and carry up to 25 pounds.
EEO statement:
Fedale General Contractors is an Equal Opportunity Employer. We embrace diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics when making hiring decisions. All employment is decided on the basis of qualifications, merit, and business need.

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