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Customer Service Representative Jobs in Riverside, NJ

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service. * Proficiency in using ServiceTitan or similar field ...

LB Capital

Customer Service Representative (CSR)

Blue Bell, PA · On-site

$15.25 - $20.75/hr

Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service. * Proficiency in using ServiceTitan or similar field ...

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Customer Service Representative information

See Riverside, NJ salary details

$9

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$27

How much do customer service representative jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer service representative in Riverside, NJ is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Riverside, NJ? The most popular types of Customer Service Representative jobs in Riverside, NJ are:
What job categories do people searching Customer Service Representative jobs in Riverside, NJ look for? The top searched job categories for Customer Service Representative jobs in Riverside, NJ are:
What cities near Riverside, NJ are hiring for Customer Service Representative jobs? Cities near Riverside, NJ with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Riverside, NJ as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 33% Full Time, 57% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,488 per year, or $19 per hour.
Customer Service Representative

Customer Service Representative

Western Pest Services

Broomall, PA

$41K - $62K/yr

Other

Posted 27 days ago

Job description

Full-Time Customer Service Representative

Western Pest Services is a premier provider of pest control solutions. Established in 1928, we have a legacy of excellence and the stability of an industry leader. We are currently seeking a Full-Time Customer Service Representative. This position would be located in our Newtown Square, PA office.

Responsibilities

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.

What You'll Be Doing:

  • Provide exceptional customer service and a quality experience to internal and external clients
  • Prioritize, plan and complete daily tasks, special projects, and assignments
  • Facilitate accounts receivable and collection efforts
  • Manage administrative requests and tasks
  • Provide proactive customer follow-up in a timely manner
  • Deliver accurate service and sales information
  • Maintain accurate records utilizing customer service software applications
  • Respond to leads and referrals
  • Partner with management to manage expectations and meet deadlines
  • Assist in scheduling of service routes
  • Produce accurate and timely reports
  • Ensure that work is complete and results are satisfactory
  • Assist in training of new team members as requested/needed
  • Demonstrate strong attention to detail and accuracy
What We're Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.

Qualifications
  • High school degree or equivalent
  • Must be 18 years of age
  • Excellent phone etiquette and friendly, professional demeanor
  • Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
  • Knowledge of customer service principles and best practices
  • Excellent written and verbal communication
  • Ability to work in a high volume, fast paced environment
  • Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

Salary Range: $41,000 - $62,000 per year

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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