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Online Customer Service Representative Jobs in Rialto, CA

DXP

Customer Service Representative

Ontario, CA

$23 - $26/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will be responding to customer inquiries regarding company products and services, processing customer phone ...

DXP

Customer Service Representative

Ontario, CA

$23 - $26/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will be responding to customer inquiries regarding company products and services, processing customer phone ...

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Rialto, CA

Online Customer Service Representative information

See Rialto, CA salary details

$9

$18

$26

How much do online customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for online customer service representative in Rialto, CA is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Rialto, CA?

The most popular types of Customer Service Representative jobs in Rialto, CA are:

What are popular job titles related to Online Customer Service Representative jobs in Rialto, CA?

For Online Customer Service Representative jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Rialto, CA look for?

The top searched job categories for Online Customer Service Representative jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Online Customer Service Representative jobs?

Cities near Rialto, CA with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,206 per year, or $18.8 per hour.

Customer Service Representative

Remote Job Staffing

Fontana, CA

$16.25 - $22/hr

Full-time

Re-posted 9 days ago

Job description


 Job Description:

We are looking for a customer-oriented service representative. A
customer service representative, or CSR, will act as a liaison, provide
product/services information and resolve any emerging problems that our
customer accounts might face with accuracy and efficiency. The best CSRs
are genuinely excited to help customers. Theyre patient, empathetic,
and passionately communicative. They love to talk. Customer service
representatives can put themselves in their customers shoes and
advocate for them when necessary. Customer feedback is priceless, and
these CSRs can gather that for you. Problem-solving comes naturally to
customer care specialists. They are confident at troubleshooting and
investigate if they dont have enough information to resolve customer
complaints. The target is to ensure excellent service standards, respond
efficiently to customer inquiries and maintain high customer
satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle
    customer complaints, provide appropriate solutions and alternatives
    within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree


  Required Skills:

CRM
Presentation Skills
Customer Support
Customer Satisfaction
Troubleshooting
Records
Customer Service
Sales
Communication

Apply