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Online Customer Service Representative Jobs in Oswego, IL

Singer Industrial

Customer Service Rep

Chicago, IL

$16.50 - $22.50/hr

Customer Service Representative National Hose, a Singer Industrial Company, is searching for a Customer Service Representative in Earth City, IL. Singer Industrial is one of America's largest ...

Tower Loan

Customer Service Representative

Aurora, IL

$16 - $21.75/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

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Online Customer Service Representative information

See Oswego, IL salary details

$9

$17

$25

How much do online customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for online customer service representative in Oswego, IL is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do Online Customer Service Representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Oswego, IL? The most popular types of Customer Service Representative jobs in Oswego, IL are:
What are popular job titles related to Online Customer Service Representative jobs in Oswego, IL? For Online Customer Service Representative jobs in Oswego, IL, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Representative jobs in Oswego, IL look for? The top searched job categories for Online Customer Service Representative jobs in Oswego, IL are:
What cities near Oswego, IL are hiring for Online Customer Service Representative jobs? Cities near Oswego, IL with the most Online Customer Service Representative job openings:
Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Oswego, IL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $37,187 per year, or $17.9 per hour.
Customer Service Representative

Customer Service Representative

Circle K Stores, Inc.

Chicago, IL

$16.50 - $22.50/hr

Part-time

Posted 27 days ago

Circle K rating

4.8

Company rating: 4.8 out of 10

Based on 1,294 frontline employees who took The Breakroom Quiz

32nd of 47 rated convenience stores

Job description

Store 4706897: 200 N LaSalle, Chicago, Illinois 60606 Shift Availability. Days & Evenings & Overnight Time Type. Part time.

Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to Customer Service Representative, Customer Service, Representative, Retail, Service

What Circle K employees say

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Benefits

Hours and flexibility

Workplace

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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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