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Online Customer Service Rep Jobs in Killingly, CT

Copart, Inc.

Customer Service Representative

Exeter, RI · On-site

$20.03 - $22.58/hr

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with ... The Customer Service Representative (CSR) provides exceptional customer service to internal and ...

TransCore

Customer Service Representative

Auburn, MA

$16.50 - $20/hr

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts. Job ...

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Call Center team in Auburn, Massachusetts. Job ...

TransCore

Customer Service Representative

Auburn, MA · On-site

$16.50 - $20/hr

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts. Job ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Killingly, CT

Online Customer Service Rep information

See Killingly, CT salary details

$9

$18

$26

How much do online customer service rep jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for online customer service rep in Killingly, CT is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.24 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are popular job titles related to Online Customer Service Rep jobs in Killingly, CT?

For Online Customer Service Rep jobs in Killingly, CT, the most frequently searched job titles are:

What cities near Killingly, CT are hiring for Online Customer Service Rep jobs?

Cities near Killingly, CT with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Killingly, CT as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $37,860 per year, or $18.2 per hour.

Customer Service Representative

Copart, Inc.

Exeter, RI • On-site

$20.03 - $22.58/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Copart rating

6.8

Company rating: 6.8 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

12th of 19 rated auctioneers

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
  • One year of office support experience in a customer service role preferred
  • High School diploma
  • Excellent customer service skills and attitude
  • Excellent written and verbal skills
  • Proficient with office equipment
  • Attention to detail
  • Problem-solving
  • Computer proficiency - MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task in a fast-paced environment
  • Bilingual skills a plus
  • Occasional overtime as needed

Pay $20.03 - $22.58
Benefits Summary:
• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
  • E-verify Participation
  • Right to Work

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