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Online Customer Service Agent Jobs in Jackson, NJ

Miele USA

Customer Service Agent

Princeton, NJ · Hybrid

$40K - $45K/yr

Service Support Agent The Service Support Agent delivers exceptional customer service to Miele consumers and business partners across multiple channels, including phone, e-mail, chat, and social ...

Miele

Customer Service Agent

Princeton, NJ · Hybrid

$16.25 - $21.75/hr

The Service Support Agent delivers exceptional customer service to Miele consumers and business partners across multiple channels, including phone, e-mail, chat, and social media. This role focuses ...

Seastreak LLC

Customer Service Agent

Atlantic Highlands, NJ · On-site

$16 - $21.50/hr

Selling tickets and making reservations by phone and in person, using an online booking system ... Experience in customer service (preferred) * Must be able to obtain a TWIC (Transportation Worker ...

Seastreak

Customer Service Agent

Atlantic Highlands, NJ

$16 - $21.50/hr

Customer Service Representative Seastreak provides fast passenger ferry services in the New York ... Selling tickets and making reservations by phone and in person, using an online booking system

Acumen Fiscal Agent

Client Services Agent

Hamilton, NJ · Remote

$15.50 - $20.50/hr

Acumen Fiscal Agent is seeking a Client Services Agent to join our remote team. As a Client ... Previous experience in customer service or client support is preferred * Familiarity with financial ...

Acumen Fiscal Agent

Client Services Agent

Hamilton, NJ · Remote

$14.75 - $20/hr

About US Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler ... Previous experience in customer service or client support is preferred * Familiarity with financial ...

Acumen Fiscal Agent

Client Services Agent

Hamilton, NJ · On-site

$15.50 - $20.50/hr

About US Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler ... Previous experience in customer service or client support is preferred * Familiarity with financial ...

Acumen

Client Services Agent

Hamilton, NJ · On-site +1

$14.75 - $20/hr

About US Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler ... Previous experience in customer service or client support is preferred * Familiarity with financial ...

Acumen

Client Services Agent

Hamilton, NJ · Remote

$15.50 - $20.50/hr

About US Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler ... Previous experience in customer service or client support is preferred * Familiarity with financial ...

Stonebridge Companies

Guest Service Agent

New York, NY

$27.76 - $29.76/hr

Hampton/Home2 by Hilton Times Square is looking for a motivated and customer focused Guest service agent to join the team. The Guest Service Agent is responsible for ensuring smooth check-in and ...

QUEENSBORO TOYOTA

Customer Service

New York, NY

$17.50 - $23.75/hr

Answer on line customer inquiries demonstrating product prowess and understanding of consumer needs * Provide excellent customer service * Introducer to dealership and Toyota brand * Provide added ...

Stonebridge Companies

Guest Service Agent

New York, NY · On-site

$27.76 - $29.76/hr

Hampton/Home2 by Hilton Times Square is looking for a motivated and customer focused Guest service agent to join the team. The Guest Service Agent is responsible for ensuring smooth check-in and ...

Queensboro Toyota

Customer Service

New York, NY · On-site

$17.50 - $23.75/hr

Answer on line customer inquiries demonstrating product prowess and understanding of consumer needs * Provide excellent customer service * Introducer to dealership and Toyota brand * Provide added ...

Adecco

Customer Service Call Agent

New Brunswick, NJ · Remote

$17.66/hr

Energy Customer Care Agent (Work From Home) Location: New Brunswick, NJ (Remote), must reside in ... and online chat · Assist applicants and program participants with program questions and ...

GEICO

GEA Service Agent

Oakhurst, NJ

$17 - $21.25/hr

Every day we honor our iconic brand by offering quality coverage to millions of customers and being ... Service Agent Annual Salary The above annual salary range is a general guideline. Multiple factors ...

GEICO

GEA Service Agent

Oakhurst, NJ · On-site

$17 - $21.25/hr

Every day we honor our iconic brand by offering quality coverage to millions of customers and being ... Service Agent Annual Salary The above annual salary range is a general guideline. Multiple factors ...

GEICO

GEA Service Agent

Oakhurst, NJ · On-site

$17 - $21.25/hr

Every day we honor our iconic brand by offering quality coverage to millions of customers and being ... Service Agent Annual Salary The above annual salary range is a general guideline. Multiple factors ...

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Online Customer Service Agent information

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How much do online customer service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for online customer service agent in Jackson, NJ is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Customer Service Agent, and why are they important?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

How do Online Customer Service Agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.

What does an Online Customer Service Agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

What are the most commonly searched types of Customer Service Agent jobs in Jackson, NJ? The most popular types of Customer Service Agent jobs in Jackson, NJ are:
What are popular job titles related to Online Customer Service Agent jobs in Jackson, NJ? For Online Customer Service Agent jobs in Jackson, NJ, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Agent jobs in Jackson, NJ look for? The top searched job categories for Online Customer Service Agent jobs in Jackson, NJ are:
What cities near Jackson, NJ are hiring for Online Customer Service Agent jobs? Cities near Jackson, NJ with the most Online Customer Service Agent job openings:
Online Customer Service Agent jobs near you

Customer Service Agent

Miele USA

Princeton, NJ • Hybrid

$40K - $45K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Service Support Agent

The Service Support Agent delivers exceptional customer service to Miele consumers and business partners across multiple channels, including phone, e-mail, chat, and social media. This role focuses on creating positive customer experiences by actively listening, resolving inquiries, providing product guidance, troubleshooting issues, and coordinating service solutions such as scheduling technicians.

Your Responsibilities
  • Provide outstanding customer service by responding to inbound calls, emails, chats, and social media inquiries from Miele consumers and business partners.
  • Actively listen to customer needs, demonstrating empathy and professionalism while delivering accurate and timely solutions.
  • Troubleshoot appliance concerns by guiding customers through care, use, and basic problem resolution using available tools and resources.
  • Assist customers with scheduling service appointments by identifying needs, checking technician availability, and ensuring a seamless booking experience.
  • Take ownership of customer inquiries, ensuring issues are resolved efficiently and documented accurately in customer accounts.
  • Balance customer satisfaction with company policies, making thoughtful decisions that support both the customer experience and Miele's standards.
  • Serve as a trusted resource by answering product, installation, and service-related questions for customers, sales teams, and partners.
  • Collaborate with internal teams, service partners, and management to gather information and ensure timely resolution of customer needs.
What We Are Looking For
  • High school degree or equivalent education is required.
  • Strong customer service mindset with the ability to handle inquiries, resolve concerns, and deliver positive outcomes.
  • Excellent listening, verbal, and written communication skills with the ability to convey information clearly and professionally.
  • Ability to remain calm, patient, and solution-oriented in high volume or challenging situations.
  • Strong problem-solving skills with the ability to evaluate situations and make sound decisions.
  • Highly organized, detail-oriented, and able to manage multiple priorities effectively.
  • Self-motivated with the ability to work independently and as part of a team.
  • Strong computer, data entry and organizational skills.
  • Ability to learn and become proficient with internal programs and new software.
  • Previous customer service or contact center experience preferred.
  • Familiarity with in-home service environments or consumer appliances is a plus.
  • Basic understanding of domestic activities such as cooking, cleaning, and laundry is helpful.
Working Conditions
  • This position is based within a Miele Service office and requires the representative to work out of the office under the company hybrid policy.
  • 40 hours per week Monday through Friday with occasional overtime during select times of the year.
Salary and Benefits

The salary range for this position is $40,000 to $45,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

  • Comprehensive health, dental and vision insurance
  • Wellness discounts on medical premiums
  • 100% covered life and long-term disability insurance
  • 401k with company match
  • PTO + holidays
  • Discounted gym membership
  • Generous Employee Purchase Program
  • Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V

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