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Online Chat Support Jobs in Rigby, ID (NOW HIRING)

Stinker Stores

Customer Service Full Time

Ammon, ID · On-site

$15.25 - $20.75/hr

Support additional store responsibilities as business needs require You'll Thrive Here If You... * Enjoy helping people and creating positive guest experiences * Work well in a fast-paced environment

Stinker Stores

Customer Service Full Time

Ammon, ID · On-site

$15.25 - $21/hr

Support additional store responsibilities as business needs require You'll Thrive Here If You... * Enjoy helping people and creating positive guest experiences * Work well in a fast-paced environment

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All JobsOnline Chat Support JobsOnline Chat Support Jobs in Rigby, ID

Online Chat Support information

See Rigby, ID salary details

$12

$22

$38

How much do online chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for online chat support in Rigby, ID is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in Rigby, ID?

The most popular types of Chat Support jobs in Rigby, ID are:

What job categories do people searching Online Chat Support jobs in Rigby, ID look for?

The top searched job categories for Online Chat Support jobs in Rigby, ID are:

What cities near Rigby, ID are hiring for Online Chat Support jobs?

Cities near Rigby, ID with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Rigby, ID as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $46,456 per year, or $22.3 per hour.

Licensed Customer Service

Scott Bowen Agency

Idaho Falls, ID • On-site

$16 - $20/hr

Full-time

Retirement, PTO

Posted 28 days ago

Job description

Are you seeking a fulfilling career in customer service within the insurance industry? Look no further than the Scott Bowen Agency! With over 16 years of experience in the business, we are a well-established insurance agency located in the heart of Idaho Falls, Idaho.

We are currently seeking dedicated individuals who are eager to learn and grow in the dynamic world of insurance. As a member of our team, you will play a crucial role in providing exceptional customer service, managing calls, making policy changes, and supporting various office duties. Additionally, we offer competitive benefits including paid time off, 401k matching, and bonuses.

If you are a friendly, detail-oriented individual with excellent computer skills and a passion for helping others, this is the perfect opportunity for you to kickstart your career with us at the Scott Bowen Agency!

Responsibilities

Client Interaction: Serve as the primary contact for clients, addressing inquiries and processing policy changes with efficiency and accuracy.

Office Support: Assist with various office duties to ensure the smooth operation of daily tasks and maintain a welcoming environment for clients.

Communication: Deliver exceptional customer service through clear and effective communication via phone, email, and in-person interactions.

Adaptability: Demonstrate the ability to quickly learn and adapt to new processes and procedures within a fast-paced work environment.

Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Professional phone etiquette.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • $500 Signing Bonus if Property and Casualty license or Personal lines license is already obtained and current, and 1+ year of insurance experience.
Benefits
Paid Time Off (PTO)###Flexible Schedule###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Evenings Off###Retirement Plan###