ZipRecruiter

Log In

1

Online Chat Support Jobs in Park Ridge, IL (NOW HIRING)

Ritchie Bros.

Buyer Care Specialist I

Westchester, IL · On-site

... online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution" * Act as liaison between customers and branches * If language support, translate for branches ...

Focus

Customer Service / Account Specialist

Niles, IL · On-site

$45K - $55K/yr

Service clients that participate in online chat and field questions* Answer phone calls to assist customers calling in with inquiries* Support Sales team that includes putting together quotes ...

previous pagenext page

Showing results 21-40

All JobsOnline Chat Support JobsOnline Chat Support Jobs in Park Ridge, IL

Online Chat Support information

See Park Ridge, IL salary details

$14

$25

$43

How much do online chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for online chat support in Park Ridge, IL is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in Park Ridge, IL?

The most popular types of Chat Support jobs in Park Ridge, IL are:

What are popular job titles related to Online Chat Support jobs in Park Ridge, IL?

For Online Chat Support jobs in Park Ridge, IL, the most frequently searched job titles are:

What cities near Park Ridge, IL are hiring for Online Chat Support jobs?

Cities near Park Ridge, IL with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Park Ridge, IL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,313 per year, or $25.6 per hour.

Customer Service Representative (Parts Support)

FANUC America Corporation

Hoffman Estates, IL • On-site

$48K - $78K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Who You Are
The Customer Service Representative (Parts Support) will be responsible for serving customers by providing information about FANUC product and services in a professional, friendly and knowledgeable manner, accurately process orders and respond to customer inquiries. Communicate effectively both internally and externally to meet and exceed customer service expectations.
How It's Done
  • Providing exceptional telephone, email and chat support to internal and external inquiries
  • Receiving, processing and verifying accuracy of spare parts orders from customers
  • Generating and supplying quotes
  • Opening, updating and maintaining accounts information
  • Providing status updates and lead times for parts orders
  • Initiating required actions in response to order change requests, including the maintenance of the order, updating information files, communicating changes to appropriate departments
  • Collaborating with Operations, Accounting, Logistics and Technical Support groups to satisfy customer's delivery requirements
  • Expediting resolutions of customer's problems and complaints
  • Utilize multiple software applications simultaneously to process transactions, access information, and document activities.

What You Need
  • Associate degree in General Business or related field or equivalent relevant experience.
  • Minimum 3 years in a customer service representative role.
  • Excellent communication, interpersonal, and organizational skills- ability to effectively communicate, resolve problems and maintain good relations with internal and external customers.
  • Strong computer application skills, including Microsoft Windows and Microsoft Office.

What Would Be Even Better
  • Manufacturing background
  • Previous Oracle experience

It's Your Move
At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration-and we're excited to invite talented individuals like you to explore what's possible with us.
Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.
If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Program
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Wellness Program
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Flexible Benefit Dollars
  • Generous Holiday & Vacation Program

Sponsorship will not be provided for this position
Equal Opportunity Employer, including disabled and veterans
More information related to benefits offered by FANUC America can be found at the hyperlink attached here.
FANUC America is seeking a qualified applicant for a Parts Sales Representative role. The pay range for this position is $48,000 - $78,000 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America.
A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant's geographic location, educational attainment, and level of experience.
#zr

Apply