Irvine, CA · On-site
$65K - $85K/yr
Key Responsibilities - Lead day-to-day customer support operations across channels (email, chat ... managing online communities and feedback channels (WhatsApp, Discord, FB Groups). - Strong ...
Quick apply
Irvine, CA · On-site
$65K - $85K/yr
Key Responsibilities - Lead day-to-day customer support operations across channels (email, chat ... managing online communities and feedback channels (WhatsApp, Discord, FB Groups). - Strong ...
Irvine, CA · On-site
$65K - $85K/yr
Key Responsibilities - Lead day-to-day customer support operations across channels (email, chat ... managing online communities and feedback channels (WhatsApp, Discord, FB Groups). - Strong ...
Quick apply
Irvine, CA · On-site
$65K - $85K/yr
Key Responsibilities - Lead day-to-day customer support operations across channels (email, chat ... managing online communities and feedback channels (WhatsApp, Discord, FB Groups). - Strong ...
$22.88 - $26/hr
... chat or email. Spanish speaking is a plus. Some travel may be required to visit restaurant locations including out of state. ESSENTIAL JOB FUNCTIONS Respond to support requests via phone, online ...
$22.88 - $26/hr
... chat or email. Spanish speaking is a plus. Some travel may be required to visit restaurant locations including out of state. ESSENTIAL JOB FUNCTIONS Respond to support requests via phone, online ...
$22.88 - $26/hr
... chat or email. Spanish speaking is a plus. Some travel may be required to visit restaurant locations including out of state. ESSENTIAL JOB FUNCTIONS Respond to support requests via phone, online ...
$22.88 - $26/hr
... chat or email. Spanish speaking is a plus. Some travel may be required to visit restaurant locations including out of state. ESSENTIAL JOB FUNCTIONS Respond to support requests via phone, online ...
... engage with online customers to guide them through the car buying process, delivering an ... Collaborate with other dealership departments to support sales and customer satisfaction.
Quick apply
... engage with online customers to guide them through the car buying process, delivering an ... Collaborate with other dealership departments to support sales and customer satisfaction.
... chat communications, and messaging with clients. Key Responsibilities In your role as a Licensed ... Providing empathetic support to clients as they explore their emotions, life experiences, and ...
... chat communications, and messaging with clients. Key Responsibilities In your role as a Licensed ... Providing empathetic support to clients as they explore their emotions, life experiences, and ...
... chat communications, and messaging with clients. Key Responsibilities In your role as a Licensed ... Providing empathetic support to clients as they explore their emotions, life experiences, and ...
... chat communications, and messaging with clients. Key Responsibilities In your role as a Licensed ... Providing empathetic support to clients as they explore their emotions, life experiences, and ...
Santa Ana, CA · Remote
$115K - $130K/yr
In this full-time remote position, you will leverage a top-tier online platform to deliver mental ... As you interact with clients via video chat, you will benefit from a contemporary, user-friendly ...
Santa Ana, CA · Remote
$115K - $130K/yr
In this full-time remote position, you will leverage a top-tier online platform to deliver mental ... As you interact with clients via video chat, you will benefit from a contemporary, user-friendly ...
Orange, CA · On-site
$16.90/hr
Help users with their online accounts. * Answer questions about events, parking, and directions ... Ability to learn support process. Familiarity with Microsoft Office Suite. Desired Qualifications
Orange, CA · On-site
$16.90/hr
Help users with their online accounts. * Answer questions about events, parking, and directions ... Ability to learn support process. Familiarity with Microsoft Office Suite. Desired Qualifications
... online platforms. We are dedicated to a client-centered approach, ensuring that each individual receives personalized treatment and support aligned with their needs. Work Environment This position is ...
... online platforms. We are dedicated to a client-centered approach, ensuring that each individual receives personalized treatment and support aligned with their needs. Work Environment This position is ...
... online platforms. We are dedicated to a client-centered approach, ensuring that each individual receives personalized treatment and support aligned with their needs. Work Environment This position is ...
... online platforms. We are dedicated to a client-centered approach, ensuring that each individual receives personalized treatment and support aligned with their needs. Work Environment This position is ...
Santa Ana, CA · Remote
$115K - $130K/yr
In this full-time remote position, you will leverage a top-tier online platform to deliver mental ... As you interact with clients via video chat, you will benefit from a contemporary, user-friendly ...
Santa Ana, CA · Remote
$115K - $130K/yr
In this full-time remote position, you will leverage a top-tier online platform to deliver mental ... As you interact with clients via video chat, you will benefit from a contemporary, user-friendly ...
Carlsbad, CA · On-site +1
$21.63 - $23.56/hr
You'll serve as an important voice of the customer, supporting consumers across email, phone, chat ... companies online. For your protection: * Only trust communication from verified TCWGlobal ...
Quick apply
Carlsbad, CA · On-site +1
$21.63 - $23.56/hr
You'll serve as an important voice of the customer, supporting consumers across email, phone, chat ... companies online. For your protection: * Only trust communication from verified TCWGlobal ...
Carlsbad, CA · On-site
$21.63 - $23.56/hr
You'll serve as an important voice of the customer, supporting consumers across email, phone, chat ... companies online. For your protection: * Only trust communication from verified TCWGlobal ...
Quick apply
Carlsbad, CA · On-site
$21.63 - $23.56/hr
You'll serve as an important voice of the customer, supporting consumers across email, phone, chat ... companies online. For your protection: * Only trust communication from verified TCWGlobal ...
Anaheim, CA · On-site
$18.75 - $25.50/hr
In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Support Specialist to join our Rexel ...
Anaheim, CA · On-site
$18.75 - $25.50/hr
In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Support Specialist to join our Rexel ...
$18.75 - $25.50/hr
In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Support Specialist to join our Rexel ...
$18.75 - $25.50/hr
In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Support Specialist to join our Rexel ...
Anaheim, CA · On-site
$18.75 - $25.50/hr
In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Support Specialist to join our Rexel ...
Anaheim, CA · On-site
$18.75 - $25.50/hr
In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Support Specialist to join our Rexel ...
Anaheim, CA · On-site
$70 - $85/hr
In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Support Specialist to join our Rexel ...
Anaheim, CA · On-site
$70 - $85/hr
In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Support Specialist to join our Rexel ...
Irvine, CA · On-site
$21 - $23/hr
Familiarity with programs and technology utilized in the generation of online sales. * High school degree. Benefits At JNH Lifestyles, we understand that benefits matter. As a valued member of the ...
Irvine, CA · On-site
$21 - $23/hr
Familiarity with programs and technology utilized in the generation of online sales. * High school degree. Benefits At JNH Lifestyles, we understand that benefits matter. As a valued member of the ...
Irvine, CA · On-site
$21 - $23/hr
Familiarity with programs and technology utilized in the generation of online sales. * High school degree. Benefits At JNH Lifestyles, we understand that benefits matter. As a valued member of the ...
Irvine, CA · On-site
$21 - $23/hr
Familiarity with programs and technology utilized in the generation of online sales. * High school degree. Benefits At JNH Lifestyles, we understand that benefits matter. As a valued member of the ...
$15.33 - $18.26
14% of jobs
$19.80 is the 25th percentile. Wages below this are outliers.
$18.26 - $21.19
21% of jobs
$21.19 - $24.11
14% of jobs
The median wage is $24.29 / hr.
$24.11 - $27.04
18% of jobs
$29.04 is the 75th percentile. Wages above this are outliers.
$27.04 - $29.97
12% of jobs
$29.97 - $32.89
6% of jobs
$32.89 - $35.82
4% of jobs
$35.82 - $38.75
3% of jobs
$38.75 - $41.68
3% of jobs
$41.68 - $44.60
3% of jobs
$44.60 - $47.53
1% of jobs
$15
$27
$47
| Aspect | Online Chat Support | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or tech support | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Remote or office-based, primarily online communication | Office or call center, face-to-face or phone interactions |
| Industry Usage | Common in e-commerce, tech, and online services | Used across various industries including retail, banking, and telecom |
| Search & Comparison Intent | Focuses on online communication skills and tech support | Emphasizes direct customer interaction and problem-solving |
Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.
Cities near Ladera Ranch, CA with the most Online Chat Support job openings:
$65K - $85K/yr
Full-time
Medical, Dental, Retirement, PTO
Re-posted 25 days ago
PLEASE NOTE THIS IS A HYBRID POSITION, MUST BE ON SITE IF NEEDED.
Overview
We're looking for a User Experience & Community Lead to take ownership of our customer support and community engagement. This role will lead a small support team and work closely with product, engineering, and operations to ensure our users have a seamless, satisfying experience from onboarding to long-term retention. You’ll be the central point of contact for our user base—responding directly when needed, and designing scalable systems to support growth.
Key Responsibilities
- Lead day-to-day customer support operations across channels (email, chat, helpdesk tools).
- Manage and mentor a small support team, ensuring high-quality service and fast response times.
- Build and maintain strong user communities (e.g., WhatsApp, Discord, Reddit), fostering feedback and engagement.
- Organize and run structured beta programs and user testing initiatives with clear reporting.
- Coordinate with product and engineering teams to escalate and resolve recurring issues.
- Track key metrics around satisfaction, response time, and user retention to guide improvements.
- Design and improve internal workflows and knowledge systems to ensure consistent, scalable support quality as the team grows.
- Help shape self-service resources such as FAQs, help center content, and onboarding flows.
What You Bring
- 5+ years of experience in customer support, user operations, or community management.
- Proven experience managing or mentoring a small support or community team.
- Excellent communication skills with a user-first, empathetic mindset.
- Hands-on experience managing online communities and feedback channels (WhatsApp, Discord, FB Groups).
- Strong organizational and problem-solving abilities in a fast-paced environment.
- Familiarity with tools like Zendesk, Notion, or similar.
What We Offer
- A high-impact, high-ownership role at a growing consumer tech brand.
- Remote-friendly culture with flexible working hours.
- A mission-driven team that values initiative, transparency, and user empathy.
We’re a fast-growing consumer tech startup building smart hardware products that simplify and enhance everyday life. We
care deeply about user experience and believe great support is part of great product design.
