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Online Chat Customer Service Jobs in Decatur, GA

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ... Provide accurate information about products, services, and company policies. * Maintain detailed ...

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

Key Responsibilities: - Respond to customer inquiries and concerns via phone, email, or chat in a timely and professional manner - Provide information about products and services to customers ...

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Key Responsibilities: - Respond to customer inquiries and concerns via phone, email, or chat in a timely and professional manner - Provide information about products and services to customers ...

Be Seen First

Customer Service Agents Pay: $17 Location: Onsite Sandy Springs, GA Shifts available: 10am to 7pm ... Troubleshoot customer issues over the phone, chat, and email. * Maintain a balance between company ...

Customer Service Specialist II

Roswell, GA · On-site

$15.75 - $20.75/hr

... chat, and messaging. * Communicate solutions appropriately, whether in writing or verbally ... Receive and resolve customer calls, emails, and support tickets via an online tracking system.

Customer Service Specialist II

Roswell, GA · On-site

$23.64 - $30.72/hr

... chat, and messaging. * Communicate solutions appropriately, whether in writing or verbally ... Receive and resolve customer calls, emails, and support tickets via an online tracking system.

Customer Service Specialist I

Roswell, GA · On-site

$16 - $21.25/hr

... chat. * Provide general information about City functions and services, and refer customers to ... Receive and resolve customer inquiries, calls, emails, and support tickets using an online tracking ...

Showing results 41-60

Online Chat Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do online chat customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for online chat customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is an online chat customer service representative?

Online chat customer service representatives are professionals who assist customers through live chat platforms on websites or apps. They answer questions, resolve issues, and provide information about products or services in real time. Their main goal is to ensure customer satisfaction by offering prompt and effective support without the need for phone calls. These representatives must have excellent communication skills, be tech-savvy, and often manage multiple conversations at once.

What are the key skills and qualifications needed to thrive as an online chat customer service representative?

To thrive as an Online Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Patience, empathy, and the ability to multitask efficiently help you stand out in this role. These skills and qualities are crucial for delivering timely, accurate support and building positive customer experiences in a digital environment.

What are the biggest challenges online chat customer service representatives face when handling multiple customer conversations simultaneously?

One of the primary challenges for Online Chat Customer Service representatives is efficiently managing several chat sessions at once without compromising the quality of support. This requires strong multitasking skills, attention to detail, and the ability to quickly switch contexts between different customer issues. Representatives often use predefined templates and knowledge bases to maintain consistency and speed, but must also personalize responses to address specific customer needs. Staying organized and calm under pressure is key to ensuring that all customers receive timely and accurate assistance.

What is the difference between Online Chat Customer Service vs Call Center Customer Service?

AspectOnline Chat Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, online platformCall center, often office-based or remote
Communication ModeText-based chatVoice calls
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, finance

Online Chat Customer Service and Call Center Customer Service both require strong communication skills and customer-focused credentials. The main difference lies in their communication mode: online chat involves text-based interactions, while call center roles are voice-based. Both roles are prevalent across various industries, with online chat often suited for remote work and quick responses, whereas call centers may involve more direct voice engagement.

What are the most commonly searched types of Chat Customer Service jobs in Decatur, GA?

The most popular types of Chat Customer Service jobs in Decatur, GA are:

What are popular job titles related to Online Chat Customer Service jobs in Decatur, GA?

For Online Chat Customer Service jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Online Chat Customer Service jobs in Decatur, GA look for?

The top searched job categories for Online Chat Customer Service jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Online Chat Customer Service jobs?

Cities near Decatur, GA with the most Online Chat Customer Service job openings:

Infographic showing various Online Chat Customer Service job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Service Representative

Nexxaworks

Atlanta, GA

$15.50 - $21/hr

Full-time

Re-posted 12 days ago


Job description

Company Description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, ensuring their satisfaction through effective communication and timely resolution of their inquiries and concerns. You will play a critical role in fostering a positive company image by providing exceptional service, addressing customer needs with empathy, and delivering accurate information about our products and services.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues with empathy and efficiency.
  • Provide accurate information about products, services, and company policies.
  • Maintain detailed records of customer interactions and transactions.
Qualifications

Requirements

  • High school diploma or equivalent; college degree preferred.
  • Excellent communication and interpersonal skills.
  • Proven experience in a customer service role or related field.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high-pressure situations with patience and professionalism.

Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients