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Online Chat Customer Service Jobs in Decatur, GA

Ethypharm

Live Chat Agent

Atlanta, GA · Remote

$15.75 - $21.25/hr

... online chat platforms. The Live Chat Agent will be responsible for responding to customer inquiries ... Follow established customer service procedures, communication standards, and company policies.

New

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

... customer service experience, preferably in a live chat or online support role - Excellent written and verbal communication skills - Ability to multitask and handle multiple chat conversations ...

NLB Services

HR Service Center Representative II

Atlanta, GA · On-site

$15 - $19.25/hr

Utilize online chat functionality to provide non-revenue customer service. Other duties as assigned. Quals- College degree preferred or equivalent customer service experience. Should be highly ...

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Online Chat Customer Service information

See Decatur, GA salary details

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How much do online chat customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for online chat customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is an online chat customer service representative?

Online chat customer service representatives are professionals who assist customers through live chat platforms on websites or apps. They answer questions, resolve issues, and provide information about products or services in real time. Their main goal is to ensure customer satisfaction by offering prompt and effective support without the need for phone calls. These representatives must have excellent communication skills, be tech-savvy, and often manage multiple conversations at once.

What are the key skills and qualifications needed to thrive as an online chat customer service representative?

To thrive as an Online Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Patience, empathy, and the ability to multitask efficiently help you stand out in this role. These skills and qualities are crucial for delivering timely, accurate support and building positive customer experiences in a digital environment.

What are the biggest challenges online chat customer service representatives face when handling multiple customer conversations simultaneously?

One of the primary challenges for Online Chat Customer Service representatives is efficiently managing several chat sessions at once without compromising the quality of support. This requires strong multitasking skills, attention to detail, and the ability to quickly switch contexts between different customer issues. Representatives often use predefined templates and knowledge bases to maintain consistency and speed, but must also personalize responses to address specific customer needs. Staying organized and calm under pressure is key to ensuring that all customers receive timely and accurate assistance.

What is the difference between Online Chat Customer Service vs Call Center Customer Service?

AspectOnline Chat Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, online platformCall center, often office-based or remote
Communication ModeText-based chatVoice calls
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, finance

Online Chat Customer Service and Call Center Customer Service both require strong communication skills and customer-focused credentials. The main difference lies in their communication mode: online chat involves text-based interactions, while call center roles are voice-based. Both roles are prevalent across various industries, with online chat often suited for remote work and quick responses, whereas call centers may involve more direct voice engagement.

What are the most commonly searched types of Chat Customer Service jobs in Decatur, GA?

The most popular types of Chat Customer Service jobs in Decatur, GA are:

What are popular job titles related to Online Chat Customer Service jobs in Decatur, GA?

For Online Chat Customer Service jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Online Chat Customer Service jobs in Decatur, GA look for?

The top searched job categories for Online Chat Customer Service jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Online Chat Customer Service jobs?

Cities near Decatur, GA with the most Online Chat Customer Service job openings:

Online Chat Customer Service jobs near you
Infographic showing various Online Chat Customer Service job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Live Chat Agent

Ethypharm

Atlanta, GA • Remote

$15.75 - $21.25/hr

Full-time

PTO

Posted yesterday

New

Job description

Live Chat Agent

Position: Live Chat Agent
Department: Customer Support
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Support Supervisor / Team Lead

Position Overview

We are seeking a professional, customer-focused Live Chat Agent to provide timely and effective assistance to customers through online chat platforms. The Live Chat Agent will be responsible for responding to customer inquiries, resolving issues, providing accurate information, and ensuring a positive customer experience.

The ideal candidate should have excellent written communication skills, strong attention to detail, patience, and the ability to manage multiple conversations while maintaining professionalism and accuracy.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries through live chat.
  • Provide accurate information regarding products, services, accounts, billing, policies, and general customer concerns.
  • Identify customer needs and provide appropriate solutions or guidance.
  • Handle multiple chat conversations efficiently while maintaining service quality.
  • Troubleshoot and resolve routine customer issues within established guidelines.
  • Escalate complex or unresolved matters to the appropriate department or supervisor.
  • Document customer interactions, requests, and resolutions accurately in the company's CRM or support system.
  • Follow established customer service procedures, communication standards, and company policies.
  • Maintain a professional, courteous, and positive tone in all customer interactions.
  • Protect customer information and maintain confidentiality at all times.
  • Identify recurring customer issues and communicate trends or concerns to management.
  • Work collaboratively with internal teams to resolve customer issues efficiently.
  • Meet established performance standards, including response time, resolution time, accuracy, and customer satisfaction.

Required Qualifications

  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Strong typing and computer skills.
  • Ability to communicate clearly and professionally through written channels.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize responsibilities effectively.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently in a remote environment.
  • Reliable internet connection and a suitable workspace for remote work.
  • Previous customer service, chat support, call center, or administrative experience is preferred but may not be required.

Preferred Skills

  • Experience with live chat, CRM, help-desk, or ticketing platforms.
  • Familiarity with Microsoft Teams, Slack, Zendesk, Intercom, or similar communication/support tools.
  • Fast and accurate typing skills.
  • Strong customer-service orientation.
  • Ability to remain calm and professional when handling difficult customers.
  • Strong time-management and multitasking abilities.

Performance Expectations

The successful candidate will be expected to:

  • Maintain professional and courteous communication.
  • Respond to customers within established response-time standards.
  • Provide accurate and complete information.
  • Resolve customer concerns effectively whenever possible.
  • Maintain accurate customer records.
  • Meet team productivity and quality targets.
  • Maintain confidentiality and follow all applicable company policies.

Work Environment

This is a remote position. The Live Chat Agent is expected to maintain a professional, quiet, and reliable work environment and remain available during scheduled working hours.

Compensation & Benefits

Compensation, benefits, working hours, paid time off, training, and other employment terms will be communicated during the recruitment and onboarding process and will be based on the applicable employment agreement.

Equal Opportunity

The organization is committed to providing a professional and inclusive workplace. Employment decisions are based on qualifications, skills, experience, and business requirements.