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Online Call Reviewer Jobs in Puerto Rico (NOW HIRING)

Service Corporation International

Receives or initiates a call to the deceased's next of kin. Exhibiting concern and empathy, obtains ... Responsible for reviewing and authorizing merchandise and service contract revisions. Directing ...

Service Corporation International

Receives or initiates a call to the deceased's next of kin. Exhibiting concern and empathy, obtains ... Responsible for reviewing and authorizing merchandise and service contract revisions. Directing ...

Service Corporation International

Receives or initiates a call to the deceased's next of kin. Exhibiting concern and empathy, obtains ... Responsible for reviewing and authorizing merchandise and service contract revisions. Directing ...

Service Corporation International

Receives or initiates a call to the deceased's next of kin. Exhibiting concern and empathy, obtains ... Responsible for reviewing and authorizing merchandise and service contract revisions. Directing ...

PetSmart Careers

PR · On-site

$14.21 - $19.71/hr

... reviews, disciplinary action and promotions. * Responsible for developing new and existing ... Utilizes salon tools including the booking system and call logs to make reservations and conduct ...

PetSmart

Pet Groomer & Salon Trainer

Caguas, PR · On-site

$14.21 - $19.71/hr

... reviews, disciplinary action and promotions. * Responsible for developing new and existing ... Utilizes salon tools including the booking system and call logs to make reservations and conduct ...

PetSmart Careers

PR · On-site

$14.21 - $19.71/hr

... reviews, disciplinary action and promotions. * Responsible for developing new and existing ... Utilizes salon tools including the booking system and call logs to make reservations and conduct ...

PetSmart

Pet Groomer & Salon Trainer

Caguas, PR · On-site

... reviews, disciplinary action and promotions. * Responsible for developing new and existing ... Utilizes salon tools including the booking system and call logs to make reservations and conduct ...

All JobsOnline Call Reviewer JobsOnline Call Reviewer Jobs in Puerto Rico

Online Call Reviewer information

What is an online call reviewer?

An Online Call Reviewer evaluates recorded phone calls for quality, accuracy, and compliance with company guidelines. They listen to conversations between customers and representatives, assessing factors like professionalism, adherence to scripts, and issue resolution. Their feedback helps improve customer service, agent performance, and overall communication strategies. This role is often remote and requires attention to detail, good analytical skills, and familiarity with evaluation criteria.

What does an online call reviewer do?

As an Online Call Reviewer, your day-to-day responsibilities typically involve listening to recorded customer calls, assessing them for adherence to company policies, quality standards, and compliance requirements. You’ll document your findings, provide constructive feedback to agents, and sometimes collaborate with supervisors or team leads to address recurring issues or identify training needs. Additionally, you may be required to generate reports on call quality trends and participate in calibration sessions to ensure consistent evaluation standards across the quality assurance team. This role is well-suited to individuals who are detail-oriented and enjoy working independently in a structured, results-driven environment.

What skills and qualifications are needed to thrive as an online call reviewer?

To thrive as an Online Call Reviewer, you need strong analytical listening skills, attention to detail, and a thorough understanding of quality assurance principles, often supported by prior experience in customer service or call centers. Familiarity with call recording and review software, CRM systems, and sometimes industry-specific compliance certifications are commonly required. Excellent communication, objectivity, and time-management skills will make you stand out in this role. These abilities are essential for consistently delivering accurate call evaluations that help improve service quality and ensure compliance with company standards.

What are the most commonly searched types of Call Reviewer jobs in Puerto Rico?

The most popular types of Call Reviewer jobs in Puerto Rico are:

What job categories do people searching Online Call Reviewer jobs in Puerto Rico look for?

The top searched job categories for Online Call Reviewer jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Online Call Reviewer jobs?

Cities in Puerto Rico with the most Online Call Reviewer job openings:

Online Call Reviewer jobs near you
Infographic showing various Online Call Reviewer job openings in Puerto Rico as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 71% Full Time, 26% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Pharmacy Technician I Centralized Services

Walgreens

Guaynabo, PR • On-site

$16.50 - $22/hr

Full-time

Re-posted 3 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,200 frontline employees who took The Breakroom Quiz

98th of 112 rated pharmacies

Job description


Job Summary:
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
Job Responsibilities:
  • Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
  • Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
  • Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
  • Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

  • Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
External Basic Qualifications
  • High School Diploma or GED.
  • Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
  • Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
  • Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
  • Communicate effectively in writing and verbally.
  • 18 years of age or older.

Preferred Qualifications
  • At least one year of pharmacy technician experience in a retail or call center environment.
  • At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
  • Fluency in Spanish and English

We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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