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Online Banker Jobs in Decatur, GA (NOW HIRING)

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Online Banker information

See Decatur, GA salary details

$30.3K

$62.6K

$111.8K

How much do online banker jobs pay per year?

As of Aug 10, 2026, the average yearly pay for online banker in Decatur, GA is $62,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $64,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online banker?

To thrive as an Online Banker, you need a solid understanding of banking products, digital financial services, and customer account management, often supported by a degree in finance or related experience. Familiarity with online banking platforms, CRM software, and cybersecurity protocols is typically required. Excellent communication, problem-solving abilities, and attention to detail help you deliver outstanding virtual customer service. These skills are crucial for efficiently resolving client queries, maintaining security, and fostering customer trust in digital banking environments.

Can I work remotely for an online banker?

Online bankers often have the opportunity to work remotely, especially for roles involving customer service, account management, or financial advising that can be performed using secure online platforms. However, some tasks may require in-person presence or specific certifications, and employers' policies vary regarding remote work arrangements.

What does an online banker do?

An Online Banker is a banking professional who assists customers with financial transactions, account management, and banking services through digital platforms such as websites, mobile apps, and chat support. Their responsibilities include helping clients open accounts, transfer funds, pay bills, and resolve issues without the need for physical branch visits. Online Bankers are also trained to provide guidance on digital banking tools and ensure the security of customers' personal and financial information.

What are some common challenges online bankers face when assisting customers remotely?

Online Bankers often encounter challenges such as verifying customer identities securely, addressing complex banking needs without face-to-face interaction, and managing multiple customer inquiries simultaneously through digital channels. They must stay up to date on online security protocols and be adept at using various communication tools to resolve issues efficiently. Developing strong communication skills and maintaining patience is key to delivering excellent service and building trust with customers in a remote setting.

What is the difference between Online Banker vs Customer Service Representative?

AspectOnline BankerCustomer Service Representative
CredentialsBanking experience, sometimes certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote or branch-based, digital banking platformsCall centers, retail branches, or remote
Industry UsageFinancial services, bankingBanking, retail, telecommunications
Search/Comparison IntentOnline banking roles, digital banking jobsCustomer support, client service roles

Online Bankers focus on managing digital banking services, providing financial advice online, and handling online transactions. Customer Service Representatives assist clients with inquiries, account issues, and support across various channels. While both roles involve client interaction within banking, Online Bankers specialize in digital platforms, whereas Customer Service Reps may work in person or via phone, with broader customer support responsibilities.

What are the most commonly searched types of Banker jobs in Decatur, GA? The most popular types of Banker jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Banker jobs? Cities near Decatur, GA with the most Online Banker job openings:
Online Banker jobs near you
Infographic showing various Online Banker job openings in Decatur, GA as of August 2026, with employment types broken down into 62% Full Time, 34% Part Time, 1% Temporary, and 3% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $62,564 per year, or $30.1 per hour.

Banking Relationship Specialist (Senior Relationship Banker)

Bank OZK

Atlanta, GA • On-site

$17.75 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Bank OZK rating

8.2

Company rating: 8.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

51st of 170 rated banks

Job description

Why Bank OZK
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope
Responsible for providing sales leadership and coaching to team members, utilizing knowledge of banking products and services to build professional relationships with customers and prospects, and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.
Essential Job Functions
  1. Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
  2. Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
  3. Open and service deposit accounts, including complex business accounts.
  4. Originate a consumer loan portfolio.
  5. Conduct outbound business development and community involvement activities.
  6. Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
  7. Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
  8. Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
  9. Proactively serve as a role model for banking center team members and coach relationship-building activities.
  10. Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
  11. Provide backup and assistance to other retail banking roles and locations, as necessary.
  12. Model and champion the Bank's standards for exceptional customer service.
  13. Enthusiastically support the bank's values and mission.
  14. Display a high degree of integrity, trustworthiness, and professionalism at all times.
  15. Actively promote teamwork, leading by example and taking initiative to assist others.
  16. Complete all essential training timely.
  17. Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
  18. Maintain consistently good punctuality and attendance to work.
  19. Adhere to all Bank policies, procedures, and guidelines.

Knowledge, Skills & Abilities
  1. Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
  2. Knowledge of bank policies and procedures
  3. Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
  4. Ability to demonstrate confidence and act as a trusted advisor.
  5. Ability to communicate effectively both verbally and in writing
  6. Ability to demonstrate team player approach, capable of thriving in a continually changing environment
  7. Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
  8. Ability to work without close supervision
  9. Ability to maintain confidentiality
  10. Ability to follow policy and procedure including safety and security procedures
  11. Ability to travel to other work locations (e.g., training, staffing shortages), as needed
  12. Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications
  1. High school diploma or equivalent required; bachelor's degree preferred
  2. 1+ year retail customer service and/or sales experience required
  3. Knowledge of business and consumer products required
  4. Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
  5. Proven ability to achieve sales goals and financial targets preferred
  6. Experience in a leadership and/or coaching role strongly preferred
  7. NMLS, or successful completion of NMLS process within 30 days of hire, required.

Job Expectations
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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