Job Summary:
Eastern Companies is a general contractor with over 200 employees, seeking their first in-house IT Systems Support Technician to lead IT support at their Georgia office. The role involves serving as the first point of contact for IT support, resolving issues for users, managing device policies, and supporting compliance programs.
Responsibilities:
• Serve as first point of contact for IT support requests across 200+ users
• Resolve Tier 1 issues directly: password resets, account lockouts, Outlook and Teams troubleshooting, OneDrive and SharePoint access, printer and peripheral issues
• Handle Tier 2 work independently: Intune device policy adjustments, SharePoint permission and library administration, basic Power Automate flow maintenance, Entra ID user and group management, mailbox configuration changes
• Escalate complex architecture, security, and infrastructure issues to our MSP and track them through resolution
• Execute new hire onboarding and offboarding procedures (account creation, mobile device assignment, equipment provisioning)
• Deploy and support iPhones and Android devices through Intune, Apple Business Manager, and Samsung Knox
• Provide hands-and-eyes support for office hardware, networking, and audio/visual equipment
• Maintain and organize SharePoint document libraries and contribute to our IT knowledge base
• Support our CMMC Level 2 compliance program in coordination with our MSP and external compliance partner
Qualifications:
Required:
• 2–4 years of hands-on IT support experience in a business environment
• Solid working knowledge of Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive)
• Hands-on experience with Entra ID or Active Directory: user provisioning, group management, password and MFA support
• Experience with Intune or another MDM platform, including device enrollment and policy assignment
• Comfortable running and modifying PowerShell scripts for Microsoft 365 administration
• Strong written and verbal communication — you'll be working with users at every technical level
• Ability to work on-site at our Georgia office daily
Preferred:
• CompTIA A+, Microsoft MS-900, or MS-102 certification
• Mobile device deployments at scale (50+ devices via Intune, Apple Business Manager, or Samsung Knox)
• Experience with ticketing systems (SuperOps, Jira Service Management, or similar)
• SharePoint Online administration and Power Automate experience
• Construction, AEC, or government contracting industry experience
Company:
Eastern is a unified construction partner serving commercial, industrial, mechanical, and federal markets. Founded in 1998, the company is headquartered in Johns Creek, Georgia, US, , with a team of 51-200 employees. The company is currently Growth Stage.