About Job Summary The Director of Operations, OneForma will drive the day-to-day operational excellence and cross-functional alignment of OneForma's global platform operations. Reporting directly to ...
About Job Summary The Director of Operations, OneForma will drive the day-to-day operational excellence and cross-functional alignment of OneForma's global platform operations. Reporting directly to ...
Oneforma information
What are the key skills and qualifications needed to thrive as a OneForma Project Contributor, and why are they important?
To succeed as a OneForma Project Contributor, you need strong language skills, attention to detail, and the ability to follow project guidelines, often supported by fluency in specific languages or prior experience in data annotation or linguistic tasks. Familiarity with online platforms, productivity tools, and sometimes specialized software for audio transcription or data labeling is typically required. Time management, reliability, and clear communication are crucial soft skills for meeting deadlines and collaborating with remote teams. These competencies ensure the quality and consistency of deliverables, which are essential for the success of global, large-scale projects.
Is OneForma a work from home job?
OneForma offers remote work opportunities for various roles, allowing employees to work from home depending on the position and project requirements. Many jobs on the platform are flexible and can be performed remotely using a computer and internet connection.
What is a Oneforma job?
Oneforma is a global online platform that connects freelancers with remote work opportunities in areas such as data collection, translation, transcription, and testing. Projects on Oneforma are typically flexible, allowing individuals to work from home at their own pace. Many of the jobs require language skills or familiarity with digital devices, and pay is usually project-based. Oneforma is operated by Pactera EDGE, a company specializing in AI and data solutions. Signing up is free and open to individuals worldwide, though some projects may have specific requirements.
How to work on OneForma?
To work on OneForma, you need to create an account on their platform, complete the registration process, and pass any required assessments or qualification tests. Once approved, you can access available projects, follow task instructions carefully, and submit your work within deadlines. Having good internet connectivity and basic computer skills can help ensure smooth participation.
Are OneForma jobs legit?
OneForma offers remote freelance jobs such as data annotation, transcription, and language services. While some users report positive experiences, others have raised concerns about payment delays or communication issues, so it is advisable to research specific roles and review official policies before applying.
What types of projects can I expect to work on as a Oneforma contributor, and how do assignments typically work?
As a Oneforma contributor, you may be involved in a variety of projects such as data annotation, linguistic tasks, transcription, translation, testing AI models, and more, depending on your skills and language proficiency. Assignments are usually project-based and can range from short-term tasks to longer-term engagements. You will often collaborate with project managers and occasionally with other contributors via the Oneforma platform, though most work is completed independently and remotely. The flexibility allows you to select projects that match your interests and availability, making it a good fit for freelancers and those seeking supplemental income.
How does OneForma pay?
OneForma pays its contractors through online methods such as PayPal or direct bank transfer, depending on the country. Payments are typically made on a weekly or monthly schedule once tasks are completed and approved. Accurate record-keeping and meeting project deadlines are important for timely compensation.
What is the difference between Oneforma vs Data Annotator?
| Aspect | Oneforma | Data Annotator |
|---|---|---|
| Credentials | Basic computer skills, attention to detail | Basic computer skills, attention to detail |
| Work Environment | Remote, flexible hours | Remote, flexible hours |
| Industry Usage | Global online platform for various freelance jobs | Data labeling and annotation for AI/ML projects |
| Job Focus | Multiple roles including data entry, transcription, and annotation | Primarily data annotation and labeling tasks |
While Oneforma offers a variety of freelance roles including data annotation, a Data Annotator specializes specifically in labeling data for AI and machine learning projects. Oneforma provides a broader platform with diverse job types, whereas Data Annotator roles focus on precise data labeling tasks essential for AI training. Both roles are remote and flexible, but their scope and specialization differ.
More about Oneforma jobs
What job categories do people searching Oneforma jobs look for? The top searched job categories for Oneforma jobs are:
Full-time
Posted 14 days ago
Job description
About Centific
Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem-comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets-to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
About Job
Summary
The Director of Operations, OneForma will drive the day-to-day operational excellence and cross-functional alignment of OneForma's global platform operations. Reporting directly to the VP of Operations, this role is responsible for managing and developing the operational managers overseeing Community Support, Engagement, Platform Education, and PMO.
The ideal candidate combines analytical rigor, strong communication, and people leadership to ensure that these teams deliver measurable impact, operational consistency, and continuous improvement. This role is critical to scaling operational capacity and partnering with executive leadership to execute flagship programs through disciplined management and cross-team coordination.
Key Responsibilities
Operational Management & Leadership
- Lead and directly manage the team of operational managers (Support, Engagement, Platform Education, PMO).
- Provide strategic direction, performance feedback, and career development support to team leads and their direct reports.
- Coordinate priorities across teams to ensure alignment with OneForma's platform goals and annual operations plan.
- Serve as the central point of accountability for cross-departmental execution, removing blockers and ensuring communication flow.
- Foster a culture of accountability, clarity, and professional growth across all direct-reporting managers.
- Coach managers on communication, delegation, and strategic thinking.
Operational Analytics & Performance Management
- Own operational performance tracking and reporting across assigned teams.
- Partner with PMO and Platform to maintain, expand, and track OneForma Operations KPIs, providing weekly and monthly insights
- Partner with Data and Analytics to extract actionable insights from user, project, and support data.
- Establish clear metrics and KPIs for each function (Support resolution rates, Engagement metrics, PMO delivery timelines, Education completion, etc.).
Cross-Team Collaboration & Communication
- Serve as the operational connector between internal stakeholders within OneForma Operations
- Ensure smooth coordination of initiatives and timely communication
Collaborate between PMO, Engagement, Support + Product, Engineering to push those priorities forward
- Maintain visibility into platform governance updates (owned by Engineering), ensuring full visibility in coordination with PMO and Product Success teams.
Process Improvement & Scalability
- Identify process inefficiencies and lead continuous improvement initiatives across operations.
- Implement systems and tools that improve information flow, reporting consistency, and team coordination.
- Support the VP of Operations in executing new strategic programs (e.g., loyalty initiatives, fraud prevention collaboration, or major platform releases).
Qualifications
Required:
- 8-10 years of experience in operations, community or program management, with at least 3 years in a leadership role managing other managers.
- Proven ability to lead multi-disciplinary, global teams.
- Strong analytical capability with experience using dashboards, KPIs, or data visualization tools (e.g., Power BI, Tableau, Looker).
- Exceptional communication and collaboration skills across technical and non-technical stakeholders.
- Demonstrated ability to manage competing priorities and maintain operational consistency in a fast-paced environment.
Preferred:
- Experience in digital platforms, crowdsourcing, or community-based ecosystems.
- Familiarity with learning platforms, online engagement, or user support operations.
- Exposure to PMO or program governance best practices.
- Comfort working across time zones and remote-first environments.
Key Performance Indicators (KPIs)
- Timely delivery of operational programs and PMO projects
- Resolution rates and satisfaction in Support
- Engagement and loyalty metrics
- Completion and impact rates for Platform Success initiatives
- Retention and development of management-level team members
- Efficiency and accuracy of operational reporting
Role Impact
This role allows the VP of Operations to focus on strategic growth initiatives - including but not limited to: business financial management and health, fraud prevention, TOF marketing, certification and learning, loyalty strategy, and advanced analytics - while ensuring the operational backbone of the platform runs efficiently, transparently, and at scale.
Salary - $170,000
Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem-comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets-to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
About Job
Summary
The Director of Operations, OneForma will drive the day-to-day operational excellence and cross-functional alignment of OneForma's global platform operations. Reporting directly to the VP of Operations, this role is responsible for managing and developing the operational managers overseeing Community Support, Engagement, Platform Education, and PMO.
The ideal candidate combines analytical rigor, strong communication, and people leadership to ensure that these teams deliver measurable impact, operational consistency, and continuous improvement. This role is critical to scaling operational capacity and partnering with executive leadership to execute flagship programs through disciplined management and cross-team coordination.
Key Responsibilities
Operational Management & Leadership
- Lead and directly manage the team of operational managers (Support, Engagement, Platform Education, PMO).
- Provide strategic direction, performance feedback, and career development support to team leads and their direct reports.
- Coordinate priorities across teams to ensure alignment with OneForma's platform goals and annual operations plan.
- Serve as the central point of accountability for cross-departmental execution, removing blockers and ensuring communication flow.
- Foster a culture of accountability, clarity, and professional growth across all direct-reporting managers.
- Coach managers on communication, delegation, and strategic thinking.
Operational Analytics & Performance Management
- Own operational performance tracking and reporting across assigned teams.
- Partner with PMO and Platform to maintain, expand, and track OneForma Operations KPIs, providing weekly and monthly insights
- Partner with Data and Analytics to extract actionable insights from user, project, and support data.
- Establish clear metrics and KPIs for each function (Support resolution rates, Engagement metrics, PMO delivery timelines, Education completion, etc.).
Cross-Team Collaboration & Communication
- Serve as the operational connector between internal stakeholders within OneForma Operations
- Ensure smooth coordination of initiatives and timely communication
Collaborate between PMO, Engagement, Support + Product, Engineering to push those priorities forward
- Maintain visibility into platform governance updates (owned by Engineering), ensuring full visibility in coordination with PMO and Product Success teams.
Process Improvement & Scalability
- Identify process inefficiencies and lead continuous improvement initiatives across operations.
- Implement systems and tools that improve information flow, reporting consistency, and team coordination.
- Support the VP of Operations in executing new strategic programs (e.g., loyalty initiatives, fraud prevention collaboration, or major platform releases).
Qualifications
Required:
- 8-10 years of experience in operations, community or program management, with at least 3 years in a leadership role managing other managers.
- Proven ability to lead multi-disciplinary, global teams.
- Strong analytical capability with experience using dashboards, KPIs, or data visualization tools (e.g., Power BI, Tableau, Looker).
- Exceptional communication and collaboration skills across technical and non-technical stakeholders.
- Demonstrated ability to manage competing priorities and maintain operational consistency in a fast-paced environment.
Preferred:
- Experience in digital platforms, crowdsourcing, or community-based ecosystems.
- Familiarity with learning platforms, online engagement, or user support operations.
- Exposure to PMO or program governance best practices.
- Comfort working across time zones and remote-first environments.
Key Performance Indicators (KPIs)
- Timely delivery of operational programs and PMO projects
- Resolution rates and satisfaction in Support
- Engagement and loyalty metrics
- Completion and impact rates for Platform Success initiatives
- Retention and development of management-level team members
- Efficiency and accuracy of operational reporting
Role Impact
This role allows the VP of Operations to focus on strategic growth initiatives - including but not limited to: business financial management and health, fraud prevention, TOF marketing, certification and learning, loyalty strategy, and advanced analytics - while ensuring the operational backbone of the platform runs efficiently, transparently, and at scale.
Salary - $170,000
Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
About Centific
Sourced by ZipRecruiter
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Redmond, WA, US
Year founded
2020