Oncology Receptionist Jobs (NOW HIRING)

Description
Be the First Smile on a Patient's Journey to Healing.
At our oncology clinic, every patient interaction matters. We are seeking a compassionate and professional Surgical Oncology Receptionist who will serve as the welcoming face of our practice, providing exceptional service and support to patients and families during some of life's most challenging moments.
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.
As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.
Job Summary: The Surgical Oncology Receptionist is responsible for delivering excellent patient care first and foremost, running an efficient and professional front office, processing payments and other customer paperwork, assuring professional communication between staff and patients, and fostering a spirit of teamwork.
Job Duties / Responsibilities:
CUSTOMER SERVICE/ADMINISTRATION
1. Embodies the Highlands Oncology Mission Statement by ensuring our patients' safety and experience are the top priority, working with integrity, continually evolving, and learning, and collaborating as a team to create a challenging and rewarding culture.
2. Manages scheduling, invoicing, billing, assists intake and scheduling coordinators to help the clinic run smoothly and efficiently.
3. Ensures exceptional customer service for everyone that enters Highlands Oncology, in person or via phone, including patients and visitors.
4. Greets patients, introduces them to the center, and ensures schedule reflects appointment status.
5. Ensures patient is properly checked-out, next appointment is scheduled, and an appointment reminder is printed and provided.
6. Introduces patients and visitors to appropriate personnel that can assist with any concerns.
7. Conducts confirmation calls for appointments at least 2 business days in advance for any patients not confirmed by the automated calling/texting system. Updates status of appointments and enters special notes as applicable.
8. Assists in obtaining information from patients and/or medical personnel as directed by medical staff to complete any medical forms.
9. Ensures excellent communication with the nursing staff to ensure all patient's expectations are met throughout the entire Highlands Oncology experience.
10. Prepares new patient chart packets in advance of the visit according to scheduled appointment times to ensure patient and staff time is efficiently utilized.
11. Acts with integrity to maintain patient confidentiality and always ensure HIPPA compliance while maintaining PHI Disclosure records.
12. Responsible for the confidentiality, security, and physical safety of patient and clinical records.
13. Monitors the collection, processing, maintenance, storage, and appropriate access to and usage of patient and clinical records.
14. Maintains and organizes the secured record format according to policies and procedures.
15. Organizes and prepares any filing or correspondence (i.e., faxing, etc.) tasks as necessary to include correspondence and patient files.
16. Reviews clerical and billing records to ensure completeness, accuracy, and timeliness.
17. Ensure the Reception area and lobby are clean and always organized.
18. Performs opening/closing duties as directed
Requirements
Required Skills/Abilities:
GENERAL EXPECTATIONS:
1. Must be proficient in basic computer skills and utilization of MS Office Suite
2. Attend required meetings and participate in a constructive manner.
3. Participate in professional development activities and maintain professional affiliation.
4. Maintain patient confidentiality according to HIPAA rules and regulations.
5. Establish and maintain effective working relationships with physicians, patients, medical staff, and the public.
LANGUAGE SKILLS:
1. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals and technical journals.
2. Ability to write reports and correspondence.
3. Ability to effectively present information and respond to questions from patients, caregivers, physicians, and staff.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
1. Ability to problem solve and clarify necessary steps of logic and reasoning in a professional manner. Intellectual acuity is a necessary qualification.
2. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Certifications/Licenses/Education/or Experience in a related field
1. High School Diploma or GED
2. One to three months medical office experience preferred.
3. Proficient in use of EMR (electronic medical record) preferred.
4. When acting as an interpreter, must be proficient in speaking and understanding both spoken English and Spanish, including any necessary specialized vocabulary, medical terminology, and phraseology, and ability to communicate effectively, accurately, and impartially with individuals with limited English proficiency. Interpreter must have passed course in medical interpretation to function as interpreter.
Physical Requirements:
1. The physical demands described here are representative of those that must be met by a Surgery Oncology Coordinator at Highlands Oncology. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. The role of a Surgery Oncology Coordinator requires using the telephone, computer and other related instruments or devices while communicating with patients, caregivers, physicians, and staff.
3. While performing the duties of a Surgery Oncology Coordinator at Highlands Oncology, specific vision and hearing abilities required by this job include both vision and hearing acuity.
4. Employee will sit for several hours each day but will also need mobility and ability to stand and walk for periods of time.
5. Employees may need to lift up to 25 pounds on occasion. May require working under stressful conditions due to deadlines and time constraints.
Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.
• Safety Sensitive: In accordance with Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.