On Train Jobs in New York (NOW HIRING)

Title: OCCConsoleTrainDispatcher,AssistantTrainDispatcherandTrainServiceSupervisor

Opens: May 18, 2026

Authority: TA

Department: Subways

Division/Unit: ServiceDelivery/Operations Control Center

Location: Operations Control Center, Manhattan (Midtown)

Hoursof Work: Various

The OperationsControlCenter(OCC)isrecruitingforhighlyexperiencedandmotivatedOperatingSupervisorsintheDepartmentof Subways. Selected candidates will be subject to a skills assessment evaluation.

The OCC’s Console Train Dispatchers (CTD) serve as the operation’s frontline, expert, incident- management team. CTDs directly receive incoming information, including emergency communications, from various internal and external sources (e.g., field-based personnel), analyze the information quickly, devise safety-critical service-oriented solutions, and direct real-time decisions to emergency responders for immediate implementation and disposition. The goals are the safe resolution of reported incidents (e.g., mechanical failures, derailments, floods, fires, etc.) and resumed customer service. Highly motivated and skilled CTDs, who demonstrateapassionandcommitmenttoperformingtheCTDfunctionwithattentiontodetail,areabsolutelycriticaltothesuccessof both the Subway Operation and New York City Transit at large.

Asthe OCCoperates24hours/7daysaweek,includingweekendsandholidays,CTD’swillberequiredtoworkvariousdaysand tours. These varying work assignments will be determined by the needs of service.

ACTD’sprimaryfunctionisrespondingtoincomingcommunications(e.g.,radiocalls)fromtraincrews,fieldsupervision,towers,and external agencies, providing incident management oversight under the supervision of a Desk Superintendent.During emergencies, OCC CTDs ensure the safety of maintenance crews working on the roadbed as well as the safety and security of customers and employeesbydirecting inter-and intra-agency personnel onemergency procedures andmitigatingservice interruptions.Theydirect required emergency actions in compliance with applicable rules, regulations, policies, and procedures.They also conduct investigations on train delays and prepare reports describing the incidents that occurred within their area of responsibility.They cooperate with OCC-based Service Delivery personnel,field-basedLineSuperintendents, TrainServiceSupervisors, Train/Yard Dispatchers, and other Train Service personnel during emergency incidents and supervise delay-management efforts during unexpected service disruptions.CTDs may also be assigned to a service-regulation job, as needed and at the discretion of OCC management.

AnnualBaseSalary+AssignmentDifferentialsforConsoleOperatortitlesintheOperationsControl Center:

Entry Level

$80,401 +$5,115

$86,328+ $3,617

$90,128 +$2,478

2nd year

$80,401 +$10,230

$91,642+ $3,617

$95,680 +$2,478

3rd year

$80,401 +$15,345

$102,268+ $3,617

$106,786 +$2,478

4th year

$94,357 +$20,460

$107,584+ $7,233

$112,339 +$2,478

All NYCTAssistantTrainDispatchers,TrainDispatchersandTrainServiceSupervisorsareeligibleto apply.

• ComprehensiveknowledgeofNYCTandServiceDeliveryrules,regulations,policies,andprocedures.
• Abilitytoworkeffectivelyinafast- paced, communications-heavy environment.
• Abilitytomanagemultipleresponsibilitiesandtaskswithsuperiorattentiontodetail.
• FamiliaritywithoperationsinSub-divisionsA,BandC.
• Strong analytical, critical-thinking, and decision-making skills Excellent verbal and written communication skills.
• Strongcomputerskills,includingcomfortwithlearningnewapplicationsand programs.
• Stronginterpersonalskills,includingtheabilitytoprovideclearconcisedirectionduringmajor incidents.

PursuanttotheNewYorkStatePublicOfficersLaw&theMTACodeofEthics,allemployeeswhoholdapolicymakingpositionmust file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

MTAanditssubsidiaryandaffiliatedagenciesareEqualOpportunityEmployers,includingwithrespecttoveteranstatusand individuals with disabilities.

TheMTAencouragesqualifiedapplicantsfromdiversebackgrounds,experiences,andabilities,includingmilitaryservicemembers,to apply.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. This requirement applies to candidates applying to internal/lateral postings within the same title. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.