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On Call Wah Customer Service Representative Jobs

Dog House

Customer Service Representative

Brunswick, ME · On-site

$16.25 - $22.25/hr

Full-time Customer Service Representative Are you outgoing? Do you love helping people? Do you ... Be in the on-call rotation for after-hours calls Helpful Experience To Have: * Working in a call ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... on-call . You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits ... A DAY IN THE LIFE OF A CSR / Customer Service Rep Your primary goal is to ensure ultimate ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... on-call. You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits ... A DAY IN THE LIFE OF A CSR / Customer Service RepYour primary goal is to ensure ultimate scheduling ...

PRIME PLUMBING INC

Customer Service Rep

Umatilla, FL · On-site

$15 - $18/hr

Vision insurance Customer Service Rep (CSR) Salary From $15-$18/hr Job Type Full-time A Local ... Possibly On call (at times) Supplemental pay types: * Bonus pay Work Location: One location ...

PRIME PLUMBING INC

Customer Service Rep

Umatilla, FL · On-site

$15 - $18/hr

Customer Service Rep (CSR) Salary From $15-$18/hr Job Type Full-time A Local Plumbing Establishment ... Possibly On call (at times) Supplemental pay types: * Bonus pay Work Location: One location ...

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How much do on call wah customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for on call wah customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is an on call WAH customer service representative?

An On Call Wah (Work-at-Home) Customer Service Representative is a remote worker who provides customer support services as needed, rather than on a fixed schedule. They handle customer inquiries, resolve issues, and offer product or service information, often via phone, email, or chat. Being 'on call' means they are available to work during periods of high demand or when regular staff are unavailable. This role offers flexibility, making it ideal for those seeking variable hours or supplemental income. Employers typically provide training and equipment, but strong communication skills and a reliable internet connection are essential.

What are the key skills and qualifications needed to thrive as an on call WAH customer service representative?

To thrive as an On Call WAH Customer Service Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are essential. Exceptional patience, active listening, and the ability to remain calm under pressure help representatives excel in handling diverse customer inquiries remotely. These skills and qualities ensure effective, empathetic service and high customer satisfaction in a remote, often fast-paced environment.

What are some unique challenges faced by on call WAH customer service representatives, and how can they prepare for them?

On Call Wah Customer Service Representatives often face the challenge of handling unpredictable work hours and a high volume of inquiries, sometimes during peak demand periods. Being on-call requires flexibility and the ability to quickly adapt to a variety of customer needs, often resolving issues without prior notice. To succeed, representatives should develop strong time management skills, maintain a well-organized workspace, and become familiar with common customer concerns and company procedures. Building rapport with colleagues and supervisors can also help ensure seamless handovers and support during busy shifts.

What is the difference between On Call Wah Customer Service Representative vs Call Center Customer Service Representative?

AspectOn Call Wah Customer Service RepresentativeCall Center Customer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; basic computer skills
Work EnvironmentPrimarily remote or on-call; flexible hoursOffice or call center setting; scheduled shifts
Industry UsageUsed in healthcare, utility services, and on-demand supportCommon across various industries including retail, telecom, and tech
Job FocusHandling urgent, on-demand customer inquiriesManaging high-volume customer calls and support

Both roles involve customer support with similar credentials, but On Call Wah Customer Service Representatives typically work remotely and handle urgent, on-demand inquiries, whereas Call Center Customer Service Representatives work in a structured environment managing high call volumes. The choice depends on your preferred work setting and type of customer interaction.

What cities are hiring for On Call Wah Customer Service Representative jobs?

Cities with the most On Call Wah Customer Service Representative job openings:

What are the most commonly searched types of Wah Customer Service Representative jobs?

The most popular types of Wah Customer Service Representative jobs are:

What states have the most On Call Wah Customer Service Representative jobs?

States with the most job openings for On Call Wah Customer Service Representative jobs include:

On Call Wah Customer Service Representative jobs near you

Customer Service Representative

Signature Heating Cooling and Plumbing

Albuquerque, NM • On-site

$14.50 - $19.75/hr

Full-time

Posted 15 days ago

Job description

The Customer Service Representative (CSR) facilitates inbound and outbound interactions via telephone, email, and live chat to ensure delivery of outstanding customer service through demonstration of skill and expertise in general customer service, and Signature product knowledge. The CSR fosters trust in every interaction and maximizes customer satisfaction to grow and maintain customer relationships, and guarantee repeat business.
Work Schedule
  • Schedules vary and may include: (days) M/T/W/Th/F, M/W/Th/F/Sat, M/T/W/F/Sat, and (times) 7A-3:30P, 7:30A-4P, 8:30A-5P, 9A-5:30P, and 11A-7:30P. Periodic rotational on-call work may also be required.

Responsibilities
  • Answer inbound calls quickly and professionally.
  • Perform outbound calls to customers with intent to schedule by offering specials or reminders of routine service.
  • Communicate with customers verbally, by text, and by email correspondence.
  • Accurately book appointments for All Departments
  • Utilize good judgment and understanding of company policies to effectively make decisions and resolve customer issues.
  • Maintain daily performance goals.
  • Maintain product knowledge of VIP Membership plans and provide options to customers as sales.
  • Maintain and update Service Titan with complete & accurate information.
  • Perform On Call duties in weekly On Call rotation.
    • This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

Qualifications
  • HVAC & Plumbing knowledge preferred
  • An effective communicator who understands the importance of listening and being empathetic
  • Ability to work and grow in a fast-paced, high volume call center environment.
  • Open to feedback to support your performance and development.
  • Willingness to learn new skills and ability to adjust to changes quickly.
  • Proficiency with computers (ability to navigate within multiple screens) & a good typist.
  • Very reliable and trustworthy
  • High School Diploma or Higher preferred
  • Minimum 1 year of customer service experience preferred
  • Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted.
  • Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.

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