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On Call Wah Customer Service Representative Jobs

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... on-call . You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits ... A DAY IN THE LIFE OF A CSR / Customer Service Rep Your primary goal is to ensure ultimate ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... on-call. You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits ... A DAY IN THE LIFE OF A CSR / Customer Service RepYour primary goal is to ensure ultimate scheduling ...

PRIME PLUMBING INC

Customer Service Rep

Umatilla, FL · On-site

$15 - $18/hr

Customer Service Rep (CSR) Salary From $15-$18/hr Job Type Full-time A Local Plumbing Establishment ... Possibly On call (at times) Supplemental pay types: * Bonus pay Work Location: One location ...

Copart, Inc.

Customer Service Representative

Vinton, LA · On-site

$18/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls ...

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How much do on call wah customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for on call wah customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is an on call WAH customer service representative?

An On Call Wah (Work-at-Home) Customer Service Representative is a remote worker who provides customer support services as needed, rather than on a fixed schedule. They handle customer inquiries, resolve issues, and offer product or service information, often via phone, email, or chat. Being 'on call' means they are available to work during periods of high demand or when regular staff are unavailable. This role offers flexibility, making it ideal for those seeking variable hours or supplemental income. Employers typically provide training and equipment, but strong communication skills and a reliable internet connection are essential.

What are the key skills and qualifications needed to thrive as an on call WAH customer service representative?

To thrive as an On Call WAH Customer Service Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are essential. Exceptional patience, active listening, and the ability to remain calm under pressure help representatives excel in handling diverse customer inquiries remotely. These skills and qualities ensure effective, empathetic service and high customer satisfaction in a remote, often fast-paced environment.

What are some unique challenges faced by on call WAH customer service representatives, and how can they prepare for them?

On Call Wah Customer Service Representatives often face the challenge of handling unpredictable work hours and a high volume of inquiries, sometimes during peak demand periods. Being on-call requires flexibility and the ability to quickly adapt to a variety of customer needs, often resolving issues without prior notice. To succeed, representatives should develop strong time management skills, maintain a well-organized workspace, and become familiar with common customer concerns and company procedures. Building rapport with colleagues and supervisors can also help ensure seamless handovers and support during busy shifts.

What is the difference between On Call Wah Customer Service Representative vs Call Center Customer Service Representative?

AspectOn Call Wah Customer Service RepresentativeCall Center Customer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; basic computer skills
Work EnvironmentPrimarily remote or on-call; flexible hoursOffice or call center setting; scheduled shifts
Industry UsageUsed in healthcare, utility services, and on-demand supportCommon across various industries including retail, telecom, and tech
Job FocusHandling urgent, on-demand customer inquiriesManaging high-volume customer calls and support

Both roles involve customer support with similar credentials, but On Call Wah Customer Service Representatives typically work remotely and handle urgent, on-demand inquiries, whereas Call Center Customer Service Representatives work in a structured environment managing high call volumes. The choice depends on your preferred work setting and type of customer interaction.

What cities are hiring for On Call Wah Customer Service Representative jobs?

Cities with the most On Call Wah Customer Service Representative job openings:

What are the most commonly searched types of Wah Customer Service Representative jobs?

The most popular types of Wah Customer Service Representative jobs are:

What states have the most On Call Wah Customer Service Representative jobs?

States with the most job openings for On Call Wah Customer Service Representative jobs include:

On Call Wah Customer Service Representative jobs near you

Customer Service Representative - ON CALL

HEITECH SERVICES

Atlanta, GA

$15.25 - $19.50/hr

Full-time, Part-time

Posted 4 days ago

Job description

Description

 Join a mission-driven team supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) as an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician).  In this customer-facing role, you will assist individuals through the immigration application process by collecting biometric information and providing exceptional service in a professional government environment.


No prior fingerprinting experience is required-paid training is provided. Candidates with backgrounds in customer service, administrative support, retail, banking, healthcare, hospitality, or security are encouraged to apply.


This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.
  • ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
  • All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
  • In this position, hours are not guaranteed, and employees are on an "as needed" basis so a steady income stream cannot be guaranteed.
  • The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.

Primary Responsibilities:

  • Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
  • Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
  • Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
  • This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Requirements

 Skills and Abilities Required:

  • Must be able to obtain and maintain a government-issued suitability clearance.
  • Must be able to speak and write in English.
  • Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks
  • Ability to hold and grasp applicants' hands to obtain quality fingerprints
  • Ability to work in a high-paced environment with the public
  • Ability to type and use basic computer skills
  • Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required: 

  • High School Diploma or equivalent
  • Demonstrated experience in customer service

Desired Skills: Ability to speak a foreign language


Must be US Citizen and able to obtain a government clearance.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.


If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.


HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.   

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