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On Call Wah Customer Service Representative Jobs

MCI Careers

WAH Mortgage Customer Service Representative

FL · Remote

$15.75 - $20.50/hr

This position supports customer service for mortgage customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best ...

Mindlance

Customer Service Representative I

$16.50 - $22.25/hr

Customer Service Rep Contract: 6 Months Location: Bristol, PA 19007 Kohler, WI 53044 Schedule: 9am ... the days WAH. So they would need to live a commutable distance to either PA or WI office Basic ...

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How much do on call wah customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for on call wah customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is an on call WAH customer service representative?

An On Call Wah (Work-at-Home) Customer Service Representative is a remote worker who provides customer support services as needed, rather than on a fixed schedule. They handle customer inquiries, resolve issues, and offer product or service information, often via phone, email, or chat. Being 'on call' means they are available to work during periods of high demand or when regular staff are unavailable. This role offers flexibility, making it ideal for those seeking variable hours or supplemental income. Employers typically provide training and equipment, but strong communication skills and a reliable internet connection are essential.

What are the key skills and qualifications needed to thrive as an on call WAH customer service representative?

To thrive as an On Call WAH Customer Service Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are essential. Exceptional patience, active listening, and the ability to remain calm under pressure help representatives excel in handling diverse customer inquiries remotely. These skills and qualities ensure effective, empathetic service and high customer satisfaction in a remote, often fast-paced environment.

What are some unique challenges faced by on call WAH customer service representatives, and how can they prepare for them?

On Call Wah Customer Service Representatives often face the challenge of handling unpredictable work hours and a high volume of inquiries, sometimes during peak demand periods. Being on-call requires flexibility and the ability to quickly adapt to a variety of customer needs, often resolving issues without prior notice. To succeed, representatives should develop strong time management skills, maintain a well-organized workspace, and become familiar with common customer concerns and company procedures. Building rapport with colleagues and supervisors can also help ensure seamless handovers and support during busy shifts.

What is the difference between On Call Wah Customer Service Representative vs Call Center Customer Service Representative?

AspectOn Call Wah Customer Service RepresentativeCall Center Customer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; basic computer skills
Work EnvironmentPrimarily remote or on-call; flexible hoursOffice or call center setting; scheduled shifts
Industry UsageUsed in healthcare, utility services, and on-demand supportCommon across various industries including retail, telecom, and tech
Job FocusHandling urgent, on-demand customer inquiriesManaging high-volume customer calls and support

Both roles involve customer support with similar credentials, but On Call Wah Customer Service Representatives typically work remotely and handle urgent, on-demand inquiries, whereas Call Center Customer Service Representatives work in a structured environment managing high call volumes. The choice depends on your preferred work setting and type of customer interaction.

What cities are hiring for On Call Wah Customer Service Representative jobs?

Cities with the most On Call Wah Customer Service Representative job openings:

What are the most commonly searched types of Wah Customer Service Representative jobs?

The most popular types of Wah Customer Service Representative jobs are:

What states have the most On Call Wah Customer Service Representative jobs?

States with the most job openings for On Call Wah Customer Service Representative jobs include:

On Call Wah Customer Service Representative jobs near you

On-call Customer Service Representative

GovernmentJobs.com

Vancouver, WA • On-site

$21.38 - $29.93/hr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Customer Service Representative

Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced environment where every interaction can make a real impact? Vancouver Housing Authority (VHA) is looking for a Customer Service Representative to be the welcoming face of our Main Street office by assisting individuals experiencing housing instability, navigating complex situations, and providing support to those facing mental health or substance use barriers.

We work closely with local governments and other community partners throughout Clark County to address issues of affordable housing and homelessness and help families break the cycle of poverty. In addition to answering phones and greeting visitors, this role is a lifeline for people in crisis. We need someone with patience, empathy, and the ability to manage challenging situations while maintaining professionalism and composure.

What You'll Do:

  • Greet and assist visitors, helping them access vital housing resources.
  • Answer calls on a multi-line system and direct inquiries appropriately.
  • Assist with online applications and forms.
  • Offer information on resources related to low-cost housing in Clark County.
  • Maintain a welcoming, organized reception area.
  • Process incoming mail, payments, and key returns.
  • Manage confidential information with care and discretion.
  • Notarize documents as needed.

What We Offer:

  • In compliance with the Equal Pay & Opportunities Act, the full wage range for the On-Call Customer Service Rep position is $21.38 to $29.93. Starting salary is determined by the required qualifications for the role and the candidate's relevant experience.
  • Non-exempt, OPEIU Local #11-represented position working in-person/on-site.
  • On-call schedule between the hours of 8 am - 5 pm, Monday - Friday.
  • Meaningful work that addresses affordable housing and homelessness in our community.

Requirements:

  • High school diploma required, plus some higher-level education or vocational training specializing in office skills, plus at least 1 year of directly related experience or equivalent required.
  • Demonstrated computer skills necessary to complete duties effectively.

Preferred Skills & Experience:

  • Experience working with unhoused individuals or those facing housing instability.
  • Knowledge of Clark County housing and social service resources.
  • Experience assisting Section 8 participants.
  • Ability to de-escalate tense situations and provide confidential assistance to individuals in crisis.
  • Comfortable working with people from all walks of life, including those facing mental health or substance use challenges.
  • Strong interpersonal and conflict resolution skills allowing you to stay calm under pressure and communicate with empathy.
  • Experience running a multi-line phone system.
  • Bilingual candidates are strongly encouraged to apply!

A cover letter and resume are required when applying for this position. For more information on the Vancouver Housing Authority, please visit our website at www.vhausa.com. Please note that those candidates deemed to match our requirements best will be contacted for an interview. We do not discuss application status during the selection process. Applications will be reviewed as they come in.

The VHA provides equal employment opportunities to all employees and applications for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with federal, state, and local laws.

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