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System Integration Analyst - ServiceNow Performance Analytics Developer / Reporting Engineer
Location: Colorado Springs, CO, 80916, United States
About the Role
Join a dynamic enterprise team as a System Integration Analyst specializing in ServiceNow Performance Analytics and Reporting. You'll partner with stakeholders and leadership to create, optimize, and maintain enterprise reporting solutions, delivering actionable insights that drive operational excellence and strategic decision-making. This highly visible role offers the opportunity to take ownership of impactful analytics initiatives, collaborate with cross-functional teams, and play a critical role in elevating organizational performance.
Responsibilities
- Design, develop, and maintain interactive ServiceNow dashboards and reporting solutions to support enterprise-level analytics initiatives.
- Build and configure Performance Analytics indicators, scorecards, widgets, and automated data collectors to monitor and improve KPIs such as SLA compliance, resolution time, and operational trends.
- Translate business requirements into technical reporting solutions, ensuring high-quality stakeholder engagement and white glove customer support.
- Conduct backend data analysis and validation using advanced SQL to optimize reporting accuracy and operational insights.
- Analyze ServiceNow platform data across Incidents, Requests, Changes, and Demands to identify trends, gaps, and opportunities for process improvement.
- Support executive visibility and data-driven decision-making efforts through robust reporting, documentation, and operational guidance.
- Collaborate with Product Owners, developers, and operational teams to align analytics strategies and enhance reporting capabilities.
- Ensure reporting standardization, data quality, and dashboard governance across all solutions.
- Participate in Agile ceremonies and manage Jira workstreams to drive project delivery and continuous improvement.
- Provide on-call support and occasional coverage during holidays or weekends as needed.
Required Skills and Experience
- Extensive hands-on experience in ServiceNow Performance Analytics dashboard and reporting development.
- Strong expertise in configuring Performance Analytics indicators, sources, breakdowns, widgets, and automated data collection.
- Advanced SQL skills for backend data analysis, reporting, and trend identification.
- Demonstrated ability to deliver interactive dashboards and visualizations for both operational and executive audiences.
- Familiarity with ServiceNow modules (Incidents, Requests, Changes, Demands) and related workflows.
- Solid understanding of ServiceNow access controls, permissions, and development lifecycle processes.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Proven communication skills and the ability to engage stakeholders independently.
- Experience working in Agile environments with practical Jira usage.
- Ability to manage multiple priorities in a fast-paced, high-visibility setting.
Preferred Skills
- Experience with Tableau or other enterprise reporting/visualization tools.
- Knowledge of ITSM/ITOM operational processes and KPI strategies.
- Background in supporting large-scale ServiceNow reporting environments.
- Familiarity with ServiceNow backend tables, data structures, and reporting optimization.
- Experience presenting analytics and metrics to leadership.
- Strong attention to detail and commitment to high-quality solutions.
- Product-minded, customer-focused, and collaborative work style.
Benefits
- High-impact, visible role with opportunities for career advancement and skill development.
- Collaborative, innovative work environment focused on leveraging analytics for organizational success.
- Direct exposure to enterprise leadership and strategic initiatives.
- Competitive compensation and on-the-job learning opportunities.
How to Apply
Excited to elevate enterprise analytics and drive impactful decision-making? Submit your resume highlighting relevant ServiceNow Performance Analytics and SQL experience. Join a high-performing team and make your mark on enterprise reporting excellence.