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On Call Remote Jobs in Boston, MA (NOW HIRING)

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Support critical customer operations through escalation handling and occasional on-call support ...

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All JobsOn Call JobsOn Call Remote JobsOn Call Remote Jobs in Boston, MA

On Call Remote information

See Boston, MA salary details

$11

$18

$27

How much do on call remote jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for on call remote in Boston, MA is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What does it mean to have an on call remote job?

An 'On Call Remote' job means that you work from a location of your choice, usually from home, and are available to respond to work needs as they arise, rather than having a set schedule. You may be contacted to handle issues, provide support, or complete tasks during specific periods when you are 'on call.' This arrangement provides flexibility but also requires you to be reachable and able to work at short notice. The nature of the work and response expectations vary by industry and employer.

What are the key skills and qualifications needed to thrive as an on call remote worker?

To thrive as an On Call Remote worker, you need strong time management, problem-solving skills, and the ability to work independently, often supported by relevant experience or specialized knowledge in your field. Familiarity with remote collaboration tools such as Slack, Zoom, and ticketing or scheduling systems is typically required. Excellent communication, adaptability, and reliability are vital soft skills for responding promptly and effectively to urgent needs. These abilities ensure you can provide timely support, maintain productivity, and meet expectations in a flexible remote work environment.

What are the unique challenges of working in an on call remote position and how can I prepare for them?

On-call remote roles require flexibility as you may need to respond to issues outside of typical business hours. A common challenge is balancing personal time with the unpredictable nature of on-call duties, as well as managing stress from urgent problem-solving. To succeed, it's important to establish a dedicated workspace, maintain clear communication with your team, and set boundaries to avoid burnout. Familiarizing yourself with the company's escalation protocols and support tools will also help you respond efficiently when called upon.

What is the difference between On Call Remote vs On Call Nurse?

AspectOn Call RemoteOn Call Nurse
CredentialsVaries by industry, often requires specific certifications or experienceLicensed nursing license (RN, LPN)
Work EnvironmentRemote, flexible hours, home-basedHealthcare facilities, hospitals, or home care settings
Employer & IndustryVarious industries including customer service, IT, healthcareHealthcare industry, hospitals, clinics
Search & Comparison IntentLooking for remote, flexible healthcare or non-healthcare rolesSeeking healthcare roles with on-call responsibilities

On Call Remote roles are typically flexible, remote positions across various industries, often requiring specific skills or certifications. On Call Nurse positions are healthcare-specific, requiring nursing licenses, and involve providing patient care during on-call hours in medical settings. While both involve on-call duties, the main difference lies in the industry, credentials, and work environment.

What is the easiest on call remote job to get hired for?

Entry-level customer support or technical support roles are often considered the easiest on call remote jobs to obtain, as they typically require minimal experience and basic communication skills. These positions usually involve responding to customer inquiries via chat, email, or phone and may require familiarity with common tools like help desk software or CRM systems.

What are the most commonly searched types of Remote jobs in Boston, MA?

The most popular types of Remote jobs in Boston, MA are:

On Call Remote jobs near you
Infographic showing various On Call Remote job openings in Boston, MA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, and 7% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,904 per year, or $18.7 per hour.

Security Systems Engineer - Remote Support

BCM Controls Corporation

Woburn, MA • Remote

$45 - $55/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Company: BCM Controls / Comfort Systems USA
Location: Woburn, MA
Job Type: Full-Time
Schedule: Monday-Friday, standard business hours; on-call rotation and occasional after-hours support may be required
Pay: $45.00 - 55.00 per hour


Work Location: Inoffice, with remote technical support responsibilities

Job Summary

BCM Controls is seeking a Security Systems Engineer - Remote Support to provide advanced technical support, troubleshooting, configuration, maintenance, and consultation for electronic security systems.

This role supports both customers and internal teams across access control, video surveillance, intrusion detection, intercom, visitor management, and integrated security platforms. The ideal candidate has strong troubleshooting skills, excellent customer service skills, and hands-on experience supporting multiple security manufacturers and software platforms.

Responsibilities
  • Provide remote technical support to customers and field technicians by phone, email, remote desktop, and VPN
  • Diagnose and resolve hardware, software, network, and system integration issues
  • Troubleshoot access control panels, card readers, door hardware, cameras, video servers, intrusion panels, and related devices
  • Perform root cause analysis and document findings, corrective actions, and resolutions
  • Complete system health checks, upgrades, firmware updates, and preventive maintenance reviews
  • Configure users, permissions, schedules, alerts, reports, and system integrations
  • Serve as a trusted technical resource for customers, field technicians, project managers, and internal teams
  • Create detailed service notes, troubleshooting records, and resolution documentation
  • Support system commissioning, maintenance, upgrades, training, and project support as needed
  • Participate in an on-call support rotation and emergency response activities as required
Systems and Technologies Supported

Experience with one or more of the following is strongly preferred:

  • Access Control: CCURE 9000, Genetec, LenelS2, S2 NetBox, Brivo, Security Expert, DSX, Avigilon Alta
  • Video Management Systems: Milestone XProtect, Genetec, Avigilon Control Center, Eagle Eye Networks, ExacqVision
  • Intrusion detection systems
  • Intercom systems
  • Visitor management platforms
  • Cloud-based security platforms
  • Windows Server environments
  • TCP/IP networking
  • VPN and remote access tools
Qualifications
  • 3-5 years of experience supporting electronic security systems
  • Strong knowledge of access control, video surveillance, and intrusion systems
  • Understanding of Windows Server environments and TCP/IP networking
  • Ability to troubleshoot hardware, software, network, and integration issues
  • Strong communication, documentation, and customer service skills
  • Ability to manage multiple priorities and work independently
  • Strong attention to detail and follow-through
Preferred Experience
  • Enterprise security platform experience
  • SQL database knowledge
  • VMware or Hyper-V experience
  • Security manufacturer certifications
  • Cloud-hosted security application support experience
  • Experience supporting field technicians or customers in a service environment
Why Join BCM Controls?

BCM Controls is part of Comfort Systems USA, a leading provider of building technology and mechanical services. We offer a collaborative team environment, steady work, and the opportunity to support complex security systems across a wide range of customer sites.

Benefits

Eligible employees may receive a competitive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and paid holidays
  • Life and disability insurance
  • Employee Assistance Program
  • Career development and training opportunities
Equal Opportunity Employer

BCM Controls / Comfort Systems USA is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

Apply Today

If you are an experienced security systems professional with strong troubleshooting skills and a customer-focused approach, we encourage you to apply.

Apply