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How much do on call pos technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for on call pos technician in the United States is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is an On Call POS Technician?

On Call POS Technicians are IT professionals who provide support and maintenance for point of sale (POS) systems, typically on an as-needed or emergency basis. They are responsible for troubleshooting, repairing, and installing hardware and software related to POS terminals used in retail, hospitality, and other customer-facing industries. These technicians may work remotely or travel to client locations to resolve issues promptly, ensuring minimal downtime for businesses. Their schedules are often flexible to accommodate urgent service requests outside of regular business hours.

What skills and qualifications are needed to thrive as an On Call POS Technician?

To thrive as an On Call POS Technician, you need strong troubleshooting skills, knowledge of point-of-sale (POS) systems, and usually a technical diploma or equivalent experience. Familiarity with POS hardware/software, networking tools, and ticketing systems like ServiceNow is commonly required, along with relevant certifications such as CompTIA A+. Excellent communication, problem-solving, and time management skills help technicians effectively address client issues and manage urgent situations. These skills ensure quick resolution of technical problems, minimal business disruption, and customer satisfaction in high-pressure retail or service environments.

What are the typical challenges faced by an On Call POS Technician, and how can I prepare for them?

On Call POS Technicians often encounter challenges such as responding to urgent service requests outside standard business hours, troubleshooting a wide variety of hardware and software issues remotely or onsite, and managing multiple service tickets simultaneously. To prepare, it's important to develop strong problem-solving skills, become familiar with various POS systems, and maintain clear communication with clients and team members. Being adaptable and organized will help you prioritize tasks effectively and provide efficient support under pressure.

What is the difference between On Call Pos Technician vs On Call Network Technician?

AspectOn Call Pos TechnicianOn Call Network Technician
CertificationsCompTIA A+, POS-specific certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentRetail, hospitality, POS hardwareCorporate networks, data centers
Industry UsagePoint of Sale systems in retail and hospitalityNetworking infrastructure across industries

On Call Pos Technicians primarily focus on POS hardware and software in retail and hospitality settings, often requiring certifications related to POS systems. In contrast, On Call Network Technicians handle network infrastructure, requiring networking certifications. Both roles involve troubleshooting, maintenance, and on-call support, but they serve different technical needs within their industries.

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On Call Pos Technician jobs near you
Infographic showing various On Call Pos Technician job openings in the United States as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,579 per year, or $21.4 per hour.

Retail Store Support - Systems/POS Technician

Norwood, OH • On-site

United Dairy Farmers
Retail • 1 - 5K employees
Learn more about United Dairy Farmersexternal

Full-time

Posted 16 days ago

United Dairy Farmers rating

5.2

Company rating: 5.2 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

Job description

The primary responsibility of the Help Desk Technician/ Retail Support position in the Store Automation Systems Department at United Dairy Farmers is to install, maintain, and provide support/assistance with the POS and other automated systems in the retail environment. Candidates with experience in the UDF retail environment are preferred..
Requirements include proficiency with, or ability to quickly learn, various computer programs. The position can require travel to any UDF store so a valid driver’s license with a driving record that meets company standards is required. A company vehicle is provided.

Normal hours are Monday through Friday, but the position also participates in a rotating schedule of weekly on-call responsibility, requiring 24/7 availability during the on-call week.

ESSENTIAL FUNCTIONS
1. Answer Incoming Help Desk calls from Retail Stores and supporting other departments; document and prioritize contacts.
2. Troubleshoot, analyze and resolve problems by phone when possible; determine whether an on-site visit is required.
3. Travel to store locations, as needed, for hardware/software installation, repair or replacement. Resolve other issues with Store Automation systems. Centralized Help Desk serves all stores in Greater Cincinnati, Dayton, and Columbus areas.
4. Participate in rotating schedule of weekly on-call responsibility, requiring 24/7 availability. Most on-call contacts are resolved by phone or remote computer connection, although on-site visits are sometimes necessary.
5. Communicate with Retail Store employees and internal support departments or outside providers as needed to resolve problems. Refer more complex issues to appropriate support departments. Follow all contacts through to completion.
6. Assist the Store Operations and Marketing groups by providing information and instruction when new store automation programs are implemented.
ADDITIONAL FUNCTIONS
Other automation systems support functions as assigned by the Supervisor of Store Automation Systems Department.
REQUIRED QUALIFICATIONS


1. Ability to work a full-time schedule, Monday through Friday.

2. Must be able to drive a company vehicle to and from company locations across the tri-state area (Ohio, Indiana, Kentucky). Must have a valid driver's license and pass background check.

3. Ability to write/type English well enough to communicate clearly and efficiently by email, letter and other written methods. Ability to speak, hear and understand spoken English well enough to communicate effectively in person and on the telephone.

4. Ability to read and understand written English well enough to use software documentation.

5. Must be able to carry equipment weighing up to 50 lbs.

6. Must be able to bend, stoop, crawl, and climb ladders.

7. Must be 21  years or older and possess a valid Driver’s License with a driving record that meets company standards.

8.Proficiency with, or ability to quickly learn, computer programs.


Physical requirements

• Will work in office and retail environment which may include time outside
• Must be capable of walking on wet and uneven surfaces
• Must be capable of standing and walking up to 50% of a workday
• Must be capable of lifting up to 50 pounds occasionally
• Must be capable of grasping objects with either full hand and manipulate small objects with fingers
• Must be capable of speaking, reading, writing, and hearing English

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About United Dairy Farmers

Sourced by ZipRecruiter

United Dairy Farmers (UDF) is a renowned name in the convenience store industry based in Cincinnati, Ohio, US. Founded in 1940, UDF spearheaded the concept of the “convenience store” by introducing an array of products beyond dairy staples. While the company's cornerstone product is its homemade ice cream, UDF also provides a variety of offerings like coffee, donuts, milk, and gasoline. Preserving family values at its core, UDF strives to provide friendly, personal service often missing from modern, impersonal businesses. The company’s mission is to make their every customer’s day a little easier and a lot nicer, asserting their forward-thinking vision while cherishing their well-rooted heritage.

Industry

Retail

Company size

1,001 - 5,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1940

Social media

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