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150 W. Church Ave Maryville, TN 37801

The IT Infrastructure Administrator will design, implement, maintain, and evaluate Blackberry Farm's server, storage, virtualization, backup/disaster recovery, and cloud/data platform infrastructure. The position ensures the systems that support guest-facing and back-of-house operations — including core business applications, data platforms, and integrated systems — are reliable, secure, and scalable. The role works closely with the Network Engineer, Network Security Administrator, and broader IT team to maintain a stable, well-governed technology foundation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Designs, deploys, and maintains virtualized server infrastructure (VMware) supporting core business systems
• Administers and maintains storage systems (SAN) to ensure performance, capacity, and availability of company data
• Manages backup and disaster recovery systems (Veeam or equivalent), performing regular recovery testing to ensure business continuity
• Maintains and monitors Windows server operating systems, patching and updating systems on a regular schedule
• Administers Microsoft Exchange/Office 365 and Active Directory environments, including account provisioning and access management
• Supports and maintains cloud and data platform infrastructure (e.g., Snowflake, Salesforce environments) in coordination with business system owners
• Monitors infrastructure performance and capacity, proactively identifying and resolving bottlenecks before they impact operations
• Partners with the Network Engineer and Network Security Administrator to ensure infrastructure security aligns with firewall, network access, and overall security policy
• Performs and monitors daily system backups and validates data integrity and availability
• Maintains documentation of infrastructure architecture, configurations, and standard operating procedures
• Evaluates and recommends new infrastructure technologies, tools, and vendors to improve reliability, performance, and cost efficiency
• Leads infrastructure-related projects, including new system deployments, migrations, and integrations
• Coordinates with software and platform vendors to troubleshoot infrastructure-level issues and escalation as needed
• Protects organizational value through safeguarding of confidential information and enforcement of infrastructure access controls
• Supports property IT operations by working tickets submitted within the IT ticketing system
• Recommends information technology strategies, policies, and procedures by evaluating outcomes, identifying problems, and anticipating future infrastructure requirements
• Updates job knowledge by participating in educational opportunities, reading professional publications, and maintaining professional networks
• Accomplishes organizational goals by participating in cross-functional projects and addressing infrastructure issues in a timely manner
• Follows directions of supervisor or any member of management
• Must comply with all company policies and procedures

SUPERVISORY RESPONSIBILITIES

• None

EDUCATION and/or EXPERIENCE

• BS in Information Technology, Computer Science, or related field preferred
• VMware certification (VCP or equivalent) preferred
• Veeam or equivalent backup software preferred
• Dell EMC SAN or equivalent storage systems preferred
• Microsoft Exchange / Office 365 administration preferred
• Active Directory administration preferred
• Windows Server operating systems Experience with cloud/data platforms (e.g., Snowflake, Salesforce infrastructure) preferred
• Micros point of sale systems preferred
• Opera property management system preferred
• ITIL Foundation or equivalent IT service management experience desirable

LANGUAGE SKILLS

• Must be able to communicate with ALL Team Members in a professional and courteous manner
• Excellent communication and writing skills and professional appearance is required

MATHEMATICAL SKILLS

• Basic Math and Excel skills

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals; must be able to apply logical thinking to a wide range of intellectual or practical problems.

PHYSICAL DEMANDS

• Must be able to work in a General Office setting

WORK ENVIRONMENT

• General office

TRAVEL

• Some travel may be required initially for training purposes

HOURS

• Monday – Friday – 8 am – 5pm
• On-call rotation for after-hours support
• Some weekends and/or evenings as needed to handle special events or emergencies

Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

BENEFITS

• Travel perks and property benefits
• Tuition reimbursement
• Paid time off with additional paid holidays
• Health insurance
• Flexible spending accounts
• 401k match with profit share
• Training and education

Blackberry is an Equal Opportunity Employer.