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On Call Cyber Security Help Desk Jobs in Spring, TX

MyCHN

System Administrator I

Houston, TX

Understanding of cybersecurity best practices and system maintenance * Strong problem-solving and ... Experience with help desk ticketing systems or a willingness to learn Preferred: * A+ or Network ...

Nrg Bluewater Wind

Support Engineer

Houston, TX · On-site

$60 - $90/hr

What We're Looking For * 0-2 years of experience in IT Operations, NOC, Help Desk, Application ... Cybersecurity, or a related technical field. * Basic understanding of web applications, APIs ...

NRG

Support Engineer

Houston, TX · On-site

What We're Looking For * 0-2 years of experience in IT Operations, NOC, Help Desk, Application ... Cybersecurity, or a related technical field. * Basic understanding of web applications, APIs ...

NRG Energy

Support Engineer

Houston, TX · On-site

What We're Looking For * 0-2 years of experience in IT Operations, NOC, Help Desk, Application ... Cybersecurity, or a related technical field. * Basic understanding of web applications, APIs ...

NRG

Support Engineer

Houston, TX · On-site

What We're Looking For * 0-2 years of experience in IT Operations, NOC, Help Desk, Application ... Cybersecurity, or a related technical field. * Basic understanding of web applications, APIs ...

OptiSigns Inc.

Customer Success Specialist

Houston, TX · On-site

$32K - $45K/yr

Suggest changes to technical documents and help desk articles. * Ask questions to determine the ... Monday to Friday * On call Application Question(s): * Share a time when your efforts helped a ...

Resource Consultings Services Inc

IT Manager

Houston, TX · On-site

$90K - $111K/yr

... help desk techs, and client vendors, to support uptime, innovation, scalability, and security ... Collaborate on cybersecurity strategies, including risk assessments, data protection, endpoint ...

Turtlebox Audio LLC

Head of IT

Houston, TX · On-site

$160 - $260/hr

Cybersecurity & Risk Management * Design and implement a comprehensive cybersecurity program ... Oversee IT support operations and elevate the current help desk into a scalable, service-oriented ...

Turtlebox

Head of IT

Houston, TX · On-site

Cybersecurity & Risk Management * Design and implement a comprehensive cybersecurity program ... Oversee IT support operations and elevate the current help desk into a scalable, service-oriented ...

Life Cycle Power

IT Technician (Field)

Houston, TX · On-site

Unlike a traditional help desk role, this position is field-centric and will require travel to ... Comprehensive knowledge of cybersecurity awareness. * Perform Desktop Support operations within the ...

Stefanini Group

Sr. Deskside Technician

Houston, TX · On-site

$19.25 - $24.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Ability to work on-call and other after-hours support needs * May provide Executive support

Expert Computer Solutions

Be Seen First

IT Manager

Houston, TX · On-site

$110K - $125K/yr

... staff, ECS management, help desk techs, and client vendors, to support uptime, innovation ... cybersecurity strategies, including risk assessments, data protection, endpoint security, and ...

Stefanini Group

Sr. Deskside Technician

Houston, TX · On-site

$19.25 - $24.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Ability to work on-call and other after-hours support needs * May provide Executive support

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All JobsOn Call Cyber Security Help Desk JobsOn Call Cyber Security Help Desk Jobs in Spring, TX

On Call Cyber Security Help Desk information

See Spring, TX salary details

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How much do on call cyber security help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for on call cyber security help desk in Spring, TX is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.23 per hour, depending on experience, location, and employer.

What is an on call cyber security help desk?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.

What are the key skills and qualifications needed to thrive as an on call cyber security help desk professional?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What are some common challenges faced by on call cyber security help desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What are the most commonly searched types of Cyber Security Help Desk jobs in Spring, TX?

The most popular types of Cyber Security Help Desk jobs in Spring, TX are:

What cities near Spring, TX are hiring for On Call Cyber Security Help Desk jobs?

Cities near Spring, TX with the most On Call Cyber Security Help Desk job openings:

On Call Cyber Security Help Desk jobs near you
Infographic showing various On Call Cyber Security Help Desk job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $36,655 per year, or $17.6 per hour.

Contingent IT Lead / Project Manager

TechTrans International

Houston, TX

Full-time

Re-posted 23 days ago

Job description

Contingent IT Lead / Project Manager — Online Workflow Management System (OWMS)
Job Summary
TechTrans International (TTI) is seeking an experienced Full-Time Contingent IT Lead and Project Manager to serve as the primary technical owner of the Online Workflow Management System (OWMS) supporting the Advanced Test and Logistics Support Services contract with the 704th Test Group at Holloman Air Force Base. This position is based in Houston, Texas and supports contract IT operations in coordination with TTI's in-house development team. The IT Lead/Project Manager is responsible for OWMS architecture, AFNET deployment, IL-4 to IL-5 FedRAMP migration planning and execution, system customization through Milestones 1-8, user account management, help desk escalation support, and CMMC Level 2 compliance maintenance. The ideal candidate understands both the technical platform and the mission it supports, and can manage day-to-day system operations while simultaneously driving longer-term development and migration milestones.
Clearance: Secret clearance eligibility preferred. Must be a U.S. Citizen.
Key Responsibilities
OWMS Deployment and Architecture
  • Lead Phase 1 OWMS deployment on an IL-4 unclassified AFNET-accessible enclave, ensuring compatibility with Microsoft Edge Chromium and Google Chrome over HTTPS (Port 443)
  • Develop and execute the plan and timeline to transition the OWMS from IL-4 unclassified to a PKI/CAC-enabled, FedRAMP-certified IL-5 enclave
  • Coordinate AFNET whitelisting, Domain/IP whitelisting, and firewall boundary requests with 704th TSS
  • Serve as the primary technical interface between TTI's in-house development team and the 704th TG for all Air Force-specific system customizations across Milestones 2-8
  • Configure and maintain tiered data storage architecture supporting 6-year records retention and 100% raw CSV export of historical data on demand
Project Management
  • Manage OWMS development milestones on schedule, ensuring each milestone deliverable meets the government's defined success criteria and Acceptable Quality Levels
  • Coordinate with the Program Manager on milestone completion documentation, demonstration planning, and government acceptance
  • Track development tasks, manage in-house developer workload, and escalate schedule risks to the Program Manager proactively
  • Facilitate requirements clarification and solution design discussions between TTI's development team and government stakeholders
  • Document system architecture, development decisions, and configuration changes throughout the contract period
OWMS Administration and User Management
  • Manage all OWMS user accounts, roles, and access permissions for approximately 50 active users across 704th TG squadrons and TTI staff
  • Configure automated triage, routing, unique ID tracking, and approval workflows per prototype requirements
  • Execute user account lifecycle management — onboarding, role changes, inactivity deactivation, and deletion
  • Maintain 99% or greater OWMS uptime and coordinate planned maintenance windows with advance notice to the government
  • Escalate Tier 2 help desk issues from the Systems Analyst/IT Specialist and resolve complex system problems
Cybersecurity and CMMC Compliance
  • Maintain and validate CMMC Level 2 compliance posture across all 110 NIST SP 800-171 practices
  • Ensure FIPS 140-2/3 validated cryptographic modules, TLS 1.3 data in transit, and AES-256 data at rest
  • Implement and maintain DISA STIGs applicable to the OWMS platform
  • Support government cybersecurity reviews and provide system security documentation on request
  • Manage DoD PKI certificates for system-to-system authentication under IL-5 migration
Qualifications
  • U.S. Citizenship required
  • Minimum 5 years of experience in IT project management, systems administration, or web-based platform development and administration
  • Demonstrated experience managing CMMC Level 2 or NIST SP 800-171 compliance
  • Experience with FedRAMP authorization processes or IL-4/IL-5 cloud environment transitions
  • Experience managing software development teams or coordinating development milestones
  • Working knowledge of web application architecture, cloud hosting, and AFNET integration requirements
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field; equivalent experience considered
Key Skills
  • Strong technical troubleshooting and architecture skills across web-based application environments
  • Ability to manage development milestones and team workload while maintaining day-to-day system operations
  • Ability to communicate technical concepts clearly to non-technical government users and program staff
  • Organized and disciplined approach to CMMC documentation, system architecture records, and milestone tracking
  • Collaborative working style with in-house development teams
Preferred Qualifications
  • PMP or equivalent project management certification
  • CompTIA Security+ or equivalent DoD 8570/8140 baseline certification
  • Experience with CAC/PKI authentication implementation and DoD ICAM standards
  • DISA STIG implementation experience
  • Experience supporting DoD or Air Force IT environments
  • Familiarity with AFRIMS records management and automated disposition requirements
  • Experience with FedRAMP 3PAO assessment process
Work Location
This position is based in Houston, Texas. Work is performed remotely in coordination with TTI's in-house development team and in support of on-site contract operations at Holloman Air Force Base, New Mexico. Periodic travel to Holloman AFB may be required for system deployment, government IT coordination, and milestone demonstrations.
Candidate must require no sponsorship now or at any time in the future.
Placement agencies and outside recruiters need not respond.
Interested employees must submit a resume including a brief narrative concerning your work experience relative to this job classification. Please complete our on-line application at www.tti-corp.com, click on 'Careers.'

We are an Equal Employment Opportunity and an E-Verify Participant.

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