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On Call Cyber Security Help Desk Jobs in Spring, TX

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System Administrator I

Houston, TX

Understanding of cybersecurity best practices and system maintenance * Strong problem-solving and ... Experience with help desk ticketing systems or a willingness to learn Preferred: * A+ or Network ...

InterSources

Service-Desk with BA

Houston, TX · On-site

... help desks / Service desks * Experience in Practice and Competency Development * Ability to handle ... Cyber Security Services etc. We make reasonable accommodations for clients and employees and we do ...

Patten Title Company

IT Support Representative

Houston, TX · On-site

$20.50 - $28.25/hr

Support cybersecurity best practices including endpoint protection and access controls. Help ... desk roles. Associate's or Bachelor's degree in Information Technology or related field (or ...

PTC

IT Support Representative

Houston, TX · On-site

$19.75 - $27.25/hr

Support cybersecurity best practices including endpoint protection and access controls. * Help ... Cross-functional collaboration Requirements * 1-3+ years of experience in IT support or help desk ...

Resource Consultings Services Inc

IT Manager

Houston, TX · On-site

$90K - $111K/yr

... help desk techs, and client vendors, to support uptime, innovation, scalability, and security ... Collaborate on cybersecurity strategies, including risk assessments, data protection, endpoint ...

OptiSigns Inc.

Customer Success Specialist

Houston, TX · On-site

$32K - $45K/yr

Suggest changes to technical documents and help desk articles. * Ask questions to determine the ... Monday to Friday * On call Application Question(s): * Share a time when your efforts helped a ...

Expert Computer Solutions

Be Seen First

IT Manager

Houston, TX · On-site

$110K - $125K/yr

... staff, ECS management, help desk techs, and client vendors, to support uptime, innovation ... cybersecurity strategies, including risk assessments, data protection, endpoint security, and ...

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All JobsOn Call Cyber Security Help Desk JobsOn Call Cyber Security Help Desk Jobs in Spring, TX

On Call Cyber Security Help Desk information

See Spring, TX salary details

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How much do on call cyber security help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for on call cyber security help desk in Spring, TX is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by on call cyber security help desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are the key skills and qualifications needed to thrive as an on call cyber security help desk professional?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What is an on call cyber security help desk?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.
What are the most commonly searched types of Cyber Security Help Desk jobs in Spring, TX? The most popular types of Cyber Security Help Desk jobs in Spring, TX are:
What are popular job titles related to On Call Cyber Security Help Desk jobs in Spring, TX? For On Call Cyber Security Help Desk jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching On Call Cyber Security Help Desk jobs in Spring, TX look for? The top searched job categories for On Call Cyber Security Help Desk jobs in Spring, TX are:
What cities near Spring, TX are hiring for On Call Cyber Security Help Desk jobs? Cities near Spring, TX with the most On Call Cyber Security Help Desk job openings:
On Call Cyber Security Help Desk jobs near you
Infographic showing various On Call Cyber Security Help Desk job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $36,655 per year, or $17.6 per hour.

IT Support Analyst

The Law Offices of Hilda L Sibrian PC

Houston, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

IT Support Analyst (On-Site Only – Houston, TX)

About Company:

At the Law Offices of Hilda Sibrian™, we work daily to help victims of serious accidents get justice in their cases and receive the maximum compensation that allows them to rebuild their lives without financial strains.

Our legal team is comprised of men and women with a great sense of service and empathy toward the suffering and anguish of the victims, as well as determination to work on behalf of our clients so that they can move forward during difficult times.

Hilda Sibrian® is the attorney that dominates Houston and leads a legal team whose humanitarian work is distinguished by an absolute conviction that victims of accidents, due to negligence, are at a disadvantage when they face the powerful insurance companies which often use all their resources to pay victims as less as possible and leave them unprotected.

That’s why at The Law Offices of Hilda Sibrian™, our mission is to face these greedy insurance companies and beat them through our excellent legal work that, for over 20+ years, has scored millions in compensation for our clients.

About the Role:

The IT Support Analyst plays a critical role in ensuring the smooth operation and reliability of an organization''s IT infrastructure. This position is responsible for providing timely and effective technical support to end-users, resolving hardware, software, and network issues to minimize downtime. The role involves diagnosing problems, implementing solutions, and escalating complex issues to higher-level IT teams when necessary. The IT Support Analyst also contributes to maintaining system documentation and assisting with IT projects to improve overall service delivery. Ultimately, this position ensures that technology resources are optimized to support business objectives and enhance user productivity.

Minimum Qualifications:

  • 2+ years of experience in a technical support or help desk role.
  • Proven experience in a technical support or help desk role.
  • Strong understanding of Windows and macOS operating systems.
  • Basic knowledge of networking concepts including TCP/IP, DNS, and DHCP.
  • Excellent problem-solving and communication skills.

Preferred Qualifications:

  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
  • Experience with Remote Monitoring and Management (RMM) tools
  • Familiarity with Active Directory and Office 365 administration.
  • Knowledge of cybersecurity best practices and endpoint protection.
  • Experience supporting a diverse user base in a corporate environment.
  • Experience with VoIP. (e.g., Ringcentral)
  • Experience with Cybersecurity tools. (e.g., Bitdefender)
  • Experience with scripting. (PowerShell/Bash)
  • Understanding backup scheduling, restore procedures, and offsite/cloud storage policies.
  • Experience with legal case management platforms (e.g., Filevine, NEOs, etc)

Responsibilities:

  • Respond promptly to user inquiries and technical issues via phone, email, or in-person support.
  • Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices.
  • Install, configure, and maintain operating systems, applications, and security software.
  • Document support activities, solutions, and procedures to maintain accurate records and knowledge base.
  • Collaborate with IT team members to escalate and resolve complex technical issues efficiently.
  • Assist in the deployment of new IT equipment and software updates.
  • Provide training and guidance to end-users on best practices and new technologies.

Skills:

The IT Support Analyst utilizes technical skills daily to troubleshoot and resolve a wide range of hardware and software issues, ensuring minimal disruption to users. Communication skills are essential for clearly explaining technical concepts to non-technical users and documenting solutions accurately. Analytical skills help in diagnosing complex problems and determining the most effective resolution strategies. Familiarity with networking and system administration enables the analyst to maintain and optimize IT infrastructure components. Additionally, the ability to learn and adapt to new technologies supports continuous improvement in service delivery and user satisfaction.

WE OFFER A FULL BENEFITS PACKAGE 

  1. 401K
  2. LIFE INSURANCE
  3. MEDICAL/DENTAL/VISION INSURANCE
  4. PTO - VACATION, SICK PAY
  5. HOLIDAY, BONUSES AND MORE!

Pay is Determined over skills/experience (DOE).

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