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On Call Customer Service Evaluator information

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$29.5K

$65.5K

$106.5K

How much do on call customer service evaluator jobs pay per year?

As of Sep 8, 2026, the average yearly pay for on call customer service evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What is the difference between On Call Customer Service Evaluator vs Customer Service Representative?

AspectOn Call Customer Service Evaluator
Primary RoleAssess and evaluate customer service interactions for quality assurance
CredentialsTypically requires customer service experience; certifications are a plus
Work EnvironmentRemote or on-site, focusing on monitoring calls or chats
Employer UsageUsed by companies to ensure service standards

Customer Service Representatives handle direct customer interactions, while On Call Customer Service Evaluators assess these interactions for quality. The evaluator role focuses on monitoring and improving service, often requiring similar credentials but with a different focus. Both roles are essential in customer service industries, but they serve distinct functions in maintaining service quality.

Can I work in a call center without experience?

On Call Customer Service Evaluator roles often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Basic computer literacy and a good attitude are usually sufficient to start, making it accessible for entry-level applicants.

What is an on call customer service evaluator?

An on call customer service evaluator is a professional who assesses the quality of customer service provided by companies, often by simulating customer interactions or reviewing service responses. This role typically requires strong communication skills, attention to detail, and the ability to work flexible hours or on short notice. Evaluators may use standardized criteria or tools to rate service performance and provide feedback for improvement.

What cities are hiring for On Call Customer Service Evaluator jobs?

Cities with the most On Call Customer Service Evaluator job openings:

What are the most commonly searched types of Customer Service Evaluator jobs?

The most popular types of Customer Service Evaluator jobs are:

What states have the most On Call Customer Service Evaluator jobs?

States with the most job openings for On Call Customer Service Evaluator jobs include:

What are popular job titles related to On Call Customer Service Evaluator jobs?

For On Call Customer Service Evaluator jobs, the most frequently searched job titles are:

On Call Customer Service Evaluator jobs near you

Customer Service Representative - ON CALL

Portland, ME • On-site

HeiTech Services
Business Management Consulting • 201 - 500 employees
Learn more about HeiTech Servicesexternal

$15.75 - $20.50/hr

Full-time, Part-time

Re-posted 8 days ago

Key responsibilities

  • Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.

  • Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures.

  • Provide front-line customer service, managing applicants with sensitivity and courtesy while ensuring respectful treatment.

Job description

Description:

 Join a mission-driven team supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) as an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician).  In this customer-facing role, you will assist individuals through the immigration application process by collecting biometric information and providing exceptional service in a professional government environment.


No prior fingerprinting experience is required—paid training is provided. Candidates with backgrounds in customer 

service, administrative support, retail, banking, healthcare, hospitality, or security are encouraged to apply.

  • This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.  ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
  • All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
  • In this position, hours are not guaranteed, and employees are on an “as needed” basis so a steady income stream cannot be guaranteed.  
  • The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.

Primary Responsibilities:

  • Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
  • Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
  • Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
  • This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.
Requirements:

 Skills and Abilities Required:

  • Must be able to obtain and maintain a government-issued suitability clearance.
  • Must be able to speak and write in English.
  • Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
  • Ability to hold and grasp applicants’ hands to obtain quality fingerprints
  • Ability to work in a high-paced environment with the public
  • Ability to type and use basic computer skills
  • Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required: 

  • High School Diploma or equivalent
  • Demonstrated experience in customer service

Desired Skills: Ability to speak a foreign language

Must be US Citizen and able to obtain a government clearance.


HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.


If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.


HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.   

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