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On Call Broker Support Jobs (NOW HIRING)

Blitzy

L2 Support Engineer

Cambridge, MA · On-site

$100K - $140K/yr

Comfort inspecting queue depth, backlogs, and stuck/failed jobs; concepts transfer from any broker ... Hours & On-Call: please read This is a customer support role, and the hours can be unconventional.

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply ... Provide on-call support coverage for Sev 1 and Sev 2 customer incidents from 8:00 AM to 8:00 PM ...

ClifyX

Branch Support Specialist

Washington, DC · On-site

$21.75 - $28.25/hr

... on-call rotation for after-hours and weekend support Proactively communicate issues, trends, and ... in IT support; Financial Services/Brokerage experience preferred Strong troubleshooting ...

ClifyX

Branch Support Specialist

Baltimore, MD · On-site

$19.25 - $24.75/hr

Participate in on-call rotation for after-hours and weekend support * Proactively communicate ... Experience in IT support; Financial Services/Brokerage experience preferred Strong troubleshooting ...

ClifyX

Branch Support Specialist

Los Angeles, CA · On-site

$20.75 - $27/hr

Participate in on-call rotation for after-hours and weekend support * Proactively communicate ... Experience in IT support; Financial Services/Brokerage experience preferred Strong troubleshooting ...

Turvo

Customer Support Engineer

Dallas, TX · On-site +1

$60K - $100K/yr

Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply ... Provide on-call support coverage for Sev 1 and Sev 2 customer incidents from 8:00 AM to 8:00 PM ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply ... Provide on-call support coverage for Sev 1 and Sev 2 customer incidents from 8:00 AM to 8:00 PM ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply ... Provide on-call support coverage for Sev 1 and Sev 2 customer incidents from 8:00 AM to 8:00 PM ...

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How much do on call broker support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for on call broker support in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Broker Support jobs? The most popular types of Broker Support jobs are:
On Call Broker Support jobs near you
Logistics Support Specialist

Logistics Support Specialist

West Side Transport Inc

Circle Pines, MN • On-site

$21 - $23/hr

Full-time

Posted 20 days ago

Key responsibilities

  • Serve as support to carriers and customers, maintain communication during transit, and work to resolve delivery issues.

  • Process loads from receipt to delivery, enter and update load information in the computer system, and maintain accurate tracking and tracing of all loads.

  • Report accessorial charges, update customer service on load status, and enter detailed notes on all loads.

Job description

Position Title: Logistics Support Specialist

Position Reports to: Logistics Manager


Position Summary: Under general supervision, solicits freight from logistics customers to move nationwide; handles all processes for moving a brokered load from pick-up to delivery; and works with other departments as needed in order to provide complete service to customers.


Essential Functions:


  1. Serves as support to carriers and customers in order to meet expectations of both parties; maintains flow of communication between drivers, West Side and customers; and works to resolve issues that come up during transit to ensure each load is delivered on-time and in the condition it was intended to be. Escalate to management if issues arise.
  1. Processes loads from the time of receipt from customer to the time of delivery; enters and updates necessary, load information into computer system at time of receipt from customer to keep records accurate; Maintains accurate tracking and tracing and entering the information on all loads moving through the Logistics Division..
  1. Report accessorial charges incurred during the completion of a shipment to the covering broker, appropriate CSR & accounting department.
  1. Works with Customer Service Department and updates any load to Customer Service of any load that is not picking up or delivering per Customers request
  1. Responsible for entering detail notes on all loads and updating at the close of business of any loads that are not meeting customer’s expectations. Compile any information in email and update nights and on call team
  1. Provide additional information that may be gathered through track & trace conversations with the carriers to the respective brokers. Information gathered such as available trucks and consistent lane needs.

7. Performs other related duties as requested.


Necessary Qualifications: One-year experience required in the area of Logistics/Customer Service in the transportation industry or related field; AS/400 experience preferred; ability to type 40 w.p.m. preferred; excellent customer service and communication skills required.

Physical Qualifications: Sitting, talking on the phone and entering data into the computer for extended periods of time required.

Mental Qualifications: Requires ability to analyze data, coordinate multiple tasks, process information quickly and accurately, recall details and carryout responsibilities based on those details.

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