Benefits:- + Commision
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
Customer Service Representative (CSR)Job Summary:
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.
Essential Duties and Responsibilities:
ยทย ย ย ย ย Provide a welcoming, professional, and engaging customer experience across all interactions
ยทย ย ย ย ย Build strong customer relationships to drive loyalty, repeat business, and referrals
ยทย ย ย ย ย Support customers throughout the purchasing journey, including follow-up and ongoing communication
ยทย ย ย ย ย Partner with sales associates to support sales activities and contribute to revenue growth
ยทย ย ย ย ย Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
ยทย ย ย ย ย Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
ยทย ย ย ย ย Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
ยทย ย ย ย ย Process payments, maintain accurate records, and protect customer information in accordance with company policies
ยทย ย ย ย ย Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
ยทย ย ย ย ย Collaborate with team members to ensure efficient store performance and a positive work environment
ยทย ย ย ย ย Perform other duties as assigned
Knowledge, Skills, Competencies and Abilities:
ยทย ย ย ย ย Strong customer service and interpersonal skills
ยทย ย ย ย ย Excellent communication and relationship-building abilities
ยทย ย ย ย ย Sales-oriented mindset with a passion for helping customers
ยทย ย ย ย ย Basic understanding of financial transactions or willingness to learn
ยทย ย ย ย ย Strong organizational, multitasking, and problem-solving skills
ยทย ย ย ย ย Ability to work effectively in a fast-paced, team-oriented retail environment
ยทย ย ย ย ย Professionalism and ability to represent the brand positively
Required Qualifications:
ยทย ย ย ย ย High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
ยทย ย ย ย ย Strong customer service and interpersonal skillsย
ยทย ย ย ย ย Excellent communication and relationship-building abilitiesย
ยทย ย ย ย ย Sales-minded with a passion for helping customersย
ยทย ย ย ย ย Basic understanding of financial transactions or willingness to learnย
ยทย ย ย ย ย Strong organizational and multitasking skillsย
ยทย ย ย ย ย Ability to thrive in a fast-paced, team-oriented retail environmentย
ยทย ย ย ย ย Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs
About Kimbrellโs Furniture:
At Kimbrellโs Furniture, our founderโs vision continues to guide everything we do: โOur passion is to improve the happiness and well-being of others through home furnishings.โ This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day.
No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into peopleโs homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If youโre looking for more than just a jobโif youโre looking to make an impactโwe invite you to be part of the Kimbrellโs team.
Kimbrellโs Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.