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On Call Amazon Customer Service Representative Jobs in Decatur, TX

Service Squad

Be Seen First

Customer Service Representative

Fort Worth, TX · On-site

$20 - $24/hr

  • Medical

  • PTO

Service Squad Plumbing is seeking a Customer Service Representative to join our team in Fort Worth, TX. You will be the first voice every customer hears. Answer inbound calls, capture customer ...

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

dbi

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

U-Haul

Customer Service Representative

Watauga, TX · On-site

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Hillwood

Customer Service Representative

Fort Worth, TX

$14.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality. Responsibilities: Front Desk and Customer ...

Kuehne+Nagel

Customer Service Representative

Dallas, TX · On-site

$23/hr

  • Medical

  • Dental

Customer Service Representative It's more than a job As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods ...

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All JobsOn Call Amazon Customer Service Representative JobsOn Call Amazon Customer Service Representative Jobs in Decatur, TX

On Call Amazon Customer Service Representative information

See Decatur, TX salary details

$9

$16

$24

How much do on call amazon customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for on call amazon customer service representative in Decatur, TX is $16.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $17.21 per hour, depending on experience, location, and employer.

What is the difference between On Call Amazon Customer Service Representative vs Amazon Customer Service Associate?

AspectOn Call Amazon Customer Service RepresentativeAmazon Customer Service Associate
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, flexible hours, on-call basisRemote or on-site, regular shifts
Employer & IndustryAmazon, e-commerce customer support

The On Call Amazon Customer Service Representative typically works on a flexible, on-demand basis, handling customer inquiries as needed, often remotely. In contrast, the Amazon Customer Service Associate usually works scheduled shifts, either remotely or on-site, providing consistent support. Both roles require similar credentials and industry experience, but differ mainly in scheduling and work flexibility.

What are the most commonly searched types of Amazon Customer Service Representative jobs in Decatur, TX?

The most popular types of Amazon Customer Service Representative jobs in Decatur, TX are:

What are popular job titles related to On Call Amazon Customer Service Representative jobs in Decatur, TX?

For On Call Amazon Customer Service Representative jobs in Decatur, TX, the most frequently searched job titles are:

What job categories do people searching On Call Amazon Customer Service Representative jobs in Decatur, TX look for?

The top searched job categories for On Call Amazon Customer Service Representative jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for On Call Amazon Customer Service Representative jobs?

Cities near Decatur, TX with the most On Call Amazon Customer Service Representative job openings:

On Call Amazon Customer Service Representative jobs near you
Infographic showing various On Call Amazon Customer Service Representative job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,565 per year, or $16.1 per hour.

Customer Service Representative

Service Squad

Fort Worth, TX • On-site

$20 - $24/hr

Full-time

Medical, PTO

Re-posted 7 days ago

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Job description

Service Squad Plumbing is seeking a Customer Service Representative to join our team in Fort Worth, TX. You will be the first voice every customer hears. Answer inbound calls, capture customer details, and convert calls into booked appointments using ServiceTitan scheduling software. You'll work with dispatch and field technicians to keep operations running smoothly, manage the schedule for technician routing, and promote our membership plans and financing options. This is a high-volume, phone-first role. If you're energized by a busy board, take pride in turning a worried caller into a booked job, and like hitting clear numbers, you will thrive here.

RESPONSIBILITIES:

Answer inbound calls promptly and professionally

Capture customer information (name, address, contact, issue description)

Book appointments and manage schedule in ServiceTitan

Convert calls to booked jobs at or above team booking-rate targets

Make outbound calls for confirmations, follow-ups, and reschedules

Communicate arrival windows and updates to customers

Work closely with dispatch and technicians

Promote membership plans and financing options

Log all interactions accurately

Handle frustrated or anxious callers with patience

WHAT YOU BRING - REQUIRED:

1+ years in phone-based customer service, call center, scheduling, or sales support

Strong phone presence with clear, friendly, professional communication

Comfort working toward daily and weekly performance metrics

Solid computer skills and ability to learn scheduling software quickly

Reliable attendance and ability to work in-office in Fort Worth

Ability to stay composed and helpful under pressure

WHAT YOU BRING - PREFERRED:

Experience in home services (plumbing, HVAC, electrical, foundation, restoration)

Hands-on experience with ServiceTitan or comparable field-service platform

Bilingual English/Spanish

Familiarity with booking-rate, conversion, or sales-driven call environments

FIRST 90 DAYS SUCCESS LOOKS LIKE:

Booking rate consistently meets or exceeds team targets

Calls answered quickly with minimal abandoned calls

Clean, complete job notes that dispatch can act on

Customers feeling confident they chose the right company

SCHEDULE: Full-time, in-office. Standard business hours with rotating coverage.

BENEFITS:

Competitive hourly base ($18-$24/hour) plus performance bonuses

Paid time off and holidays

Health benefits

Paid training and clear paths to grow into dispatch, lead CSR, or operations roles

Team support and growing company across Texas