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On Call Airline Gate Agent information

How hard is it to become an on call airline gate agent?

Becoming an on call airline gate agent typically requires a high school diploma or equivalent, customer service skills, and the ability to work flexible hours, including nights and weekends. The hiring process often involves an application, interview, and background check, with some airlines providing on-the-job training. While the role can be competitive, prior experience in customer service or hospitality can improve chances of employment.

What is the difference between On Call Airline Gate Agent vs Customer Service Agent?

AspectOn Call Airline Gate Agent
CredentialsHigh school diploma or equivalent; airline-specific training
Work EnvironmentAirport gate areas, flexible hours, on-call shifts
Employer & IndustryAirlines, airports, travel industry
Common Search IntentJob duties, scheduling, certification requirements

While both roles involve assisting travelers, an On Call Airline Gate Agent specifically manages boarding, ticketing, and gate operations at airports, often working flexible or on-call hours. Customer Service Agents may work in various settings like call centers or retail, focusing on general customer support. The key difference lies in the work environment and specific responsibilities related to airline operations.

How to become an on call airline gate agent?

To become an on-call airline gate agent, candidates typically need a high school diploma or equivalent, customer service experience, and strong communication skills. Airlines may require training on airport procedures, safety protocols, and ticketing systems, and some positions may require a valid work visa or authorization. Flexibility in scheduling and the ability to handle stressful situations are also important for on-call roles.
What cities are hiring for On Call Airline Gate Agent jobs? Cities with the most On Call Airline Gate Agent job openings:
What are the most commonly searched types of Airline Gate Agent jobs? The most popular types of Airline Gate Agent jobs are:
What states have the most On Call Airline Gate Agent jobs? States with the most job openings for On Call Airline Gate Agent jobs include:
On Call Airline Gate Agent jobs near you

Customer Service Gate Agent (Part-Time)

Piedmont Airlines, Inc.

Harrisburg, PA • On-site

$15.29/hr

Part-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Piedmont Airlines rating

5.3

Company rating: 5.3 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

24th of 26 rated airlines

Job description

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager.
Essential Duties:
  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Work as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:
  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask

Preferred Qualifications:
  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs

Work Environment:
  • Use of telephones, computers, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$15.29/Hourly
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
August 7, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

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